I stayed at the Bel Air Hotel right before it closed for renovations, and sadly they made it worse.
The Good News
The service is perfection, like nothing I have ever seen, training at its best. They make it so easy and exceeded my expectations. Luckily they did not mess with the grounds during the renovations because they are still a jewel, but parts are a little run down.
The Bad News
The Decor - Whoever designed the interior of the lobby clearly designed this in a vacuum in London and I would guess never even saw the property. The grounds of the property are warm, quaint and special. The cold black and white styling is objectively the wrong fit for this space. The interior should be like an urban San Ysdrro Ranch with warmth. Sadly all the soft goods need to be redone at once, maybe they should call Ty Warner. The interior is so cold, depressing and out of place it almost ruins the entire resort.
Our Room and Technology - We had a regular room with Patio, the Patio was much larger than our room. The finish out was superb, the only problem was our room was way to small for the size of the furniture. It is rare that I would advocate more room for lower finish out cost but larger, but these rooms are just too small, maybe they should in close the worthless patios.
Technology can be a game changer when it is done perfectly like Apple has shown. I think Microsoft consulted on their technology because it is really bad. The Ipad program crashes 10 times in a row before it works properly each time you use it. The lighting system is delayed and will drive you nuts. The wort part is the bang and olsen remote, it is really confusing and is not intuitive at all, these tv's need to be replaced asap. The pay per view movie system is hard to use because of the remote and the selection of movies is very limited.
So I am mixed, I love the grounds and the service is the best, but it is just not the special place it once was.
- Official Description (provided by the hotel):
- Nestled on 12 acres in the Bel-Air Estates neighborhood of Los Angeles, the iconic Hotel Bel-Air is one of the most beautiful, romantic, and exclusive hotels in the world. This Spanish mission-style urban oasis wins a never-ending stream of praise for its faultless service, luxurious accommodations, and magical ambiance. All rooms and suites feature a new generation of design aesthetic and is reflected through different design themes from the glamorous decades of the 1930s, 40s and 50s conveyed in a fresh, youthful and elegant manner. The famous restaurant, bar, catering and in-room dining services are managed by world-renowned Master Chef Wolfgang Puck with a menu featuring modern California cuisine with European and Mediterranean influences in a spectacular garden setting. ... more less
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- Also Known As:
- Hotel Bel Air