The first thing I had to do, after returning from the Hotel Bel-Air, was write this review; I will follow up with a letter to the hotel Manager!
YES - the hotel is (rather) expensive - but I honestly think the price is worthy of the service and accommodations - people that complain about price, without staying, shouldn't be allowed to review - and if you complain about not being treated, literally, like a King or Pop Princess...re-think your review, please. If price is your complaint...remember the hotel name...Bel-Air!
I guess over the years I have come to expect the best from hotels when they call themselves five star - few actually live up to that rating, especially in the United States. My stay was 100% relaxation - and it was possible to not think about work at all!
Upon arrival at the valet, I was greeted by a full staff of valets; bags out and showing me the way to the hotel reception, as if I've never been (they don't assume, they just lend a hand). After an early morning of flying, a nice, honestly delivered, greeting was pleasant.
Across the historic bridge, past the swans, I was in a Garden of Eden; and it smelled amazing. Check-in was a breeze; thanks to Nicole, "we've been expecting you!"
I was early, so while my room was waiting a clean-up approval, I headed to Wolfgang Puck at Hotel Bel-Air; AMAZING! One of the best Huevos Rancheros I have ever had! Not only did it look amazing, but tasted great and seemed healthier than normal. First class service at this restaurant; real team work...and this was at 11AM, not busy dinner hours where you'd expect this service. The entire staff there was on their game and should be commended!
Finishing up, I received a call that the room was ready - I was greeted at reception by a bellman and he showed me to my room; a very nice Canyon Suite. After a tour of the room, and some basic instructions on how to use the advanced gadgets, I was ready to do nothing over the next few days. A knock on the door...and a lovely arrangement of various oranges from the gardens was delivered - along with a bottle of water, I lounged at the patio spa overlooking the grounds - complete quietness (aside from some construction nearby - this is one of two frustrations, but not enough to give a negative feedback).
The bar staff at The Bar & Lounge was also to be complimented; personable & friendly - they never let you down. I spent a few hours here! The spa is also worthy of a visit - you can lose track of time (which is the point) here. Something about three letter words that make you forget your troubles...SPA...BAR...
The bad...this time...the neighborhood construction...someone has to build those massive mansions - it seemed to start early on Saturday morning. Also, twice my room key did not work - it was free and clear of any demagnetization - I was meeting someone and had to drop off some personal items in my room my card didn't work so I called the reception - I gave up waiting after ten minutes - no big deal - I got another card in the time. Also, I called a few times about a constant noise coming from what must have been the pump to the spa in my patio - all I wanted to know was if it turns off...it woke me several times...until I finally fell asleep. The service here is top notch...I was surprised this was never addressed or at the least, someone tell me it's typical and won't shut off - I think I'd opt not to have the spa and get uninterrupted sleep.
OK - complaints over.
The staff is fantastic; friendly - if you are approaching them in a corridor, they step to the side and greet you - that's classy...I felt like the President!
Very little is wrong with this hotel...and I will be back and HIGHLY recommend it for a spoiled get-away! I received a credit at their sister property, The Beverly Hills Hotel...however, having stayed at both, the service at Hotel Bel-Air surpasses the BHH!
- Official Description (provided by the hotel):
- Nestled on 12 acres in the Bel-Air Estates neighborhood of Los Angeles, the iconic Hotel Bel-Air is one of the most beautiful, romantic, and exclusive hotels in the world. This Spanish mission-style urban oasis wins a never-ending stream of praise for its faultless service, luxurious accommodations, and magical ambiance. All rooms and suites feature a new generation of design aesthetic and is reflected through different design themes from the glamorous decades of the 1930s, 40s and 50s conveyed in a fresh, youthful and elegant manner. The famous restaurant, bar, catering and in-room dining services are managed by world-renowned Master Chef Wolfgang Puck with a menu featuring modern California cuisine with European and Mediterranean influences in a spectacular garden setting. ... more less
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- Also Known As:
- Hotel Bel Air