Wife and I stayed three-nights at Hotel Bel-Air, making a long and leisurely weekend of a visit to Los Angeles. There are countless hotels in the LA area, many with distinguished reputations and providing excellent service, but Hotel Bel-Air exhibits these same qualities while also feeling more like an exclusive resort or private residence, which is unique. The grounds are impeccable, lush, walkable and the whole property itself seems like the destination more so than just a nice and luxurious home base while in the area. Service well lived up to its top-notch reputation, and we were very impressed with both the restaurant and bar offerings. High quality dining and service experience across the board. The one morning we chose room service, food arrived 15 minutes early and was setup on our private patio. Seriously, how often does room service show up early?!?! Pretty amazing!

A few constructive tips. All parking at Hotel Bel-Air is valet, which was quite expensive. I want to say it was $50/day or thereabouts. We knew this going in, so wasn't much of an issue for us since we had that expectation. Retrieval of your vehicle was fast and easy, and the valet staff were polite and very welcoming. Like I said, just something to know before you arrive. We booked through the American Express FHR program. We received complimentary breakfast for two each morning up to $75/room. Breakfast was a highlight at Hotel Bel-Air, but it's honestly kind of difficult to spend under this amount for two people by the time you add coffee, orange juice and maybe a side of protein to your breakfast selection. Our average daily breakfast bill was $100, and I don't feel like we over-ordered. We also received a $100 spa credit during our stay, which we used and would recommend. Unfortunately, we didn't receive a room upgrade. While not a guaranteed benefit, we thought one should have been extended. To the credit of Hotel Bel-Air, this matter was discussed and satisfactorily resolved with the hotel manager, who I can't say enough good things about.

This resort is very focused on guest experience and establishing themselves as one of the best hotels in the entire country, which I believe they are executing on. No hotel or property or anything in life is perfect, but Hotel Bel-Air genuinely strives to achieve that goal. We will be coming back to experience this exquisite property again.

I checked in Monday jan 28 I barley got any sleep due to a very loud cricket noise in the room. Around 3:30 am I called the front desk to let them know about the noise they sent maintainece to check out the problem. Unfortunately all they could offer me was ear plugs. Honestly it felt like I was sleeping in a jungle this hotel needs pest control or something. The noise stopped around 6am. Due to not being able to sleep my schedule for the whole day was canceled. Upon check out I spoke to Alec at the front desk and I played him the video I recorded of the noise in the room and explained to him how I wasn’t able to sleep and all he could tell me was to go head and book another room and that it will be a better room. Unconsiderete of the fact that I didn’t sleep at all. All this place care about is money they don’t care for your comfort. This is the worst hotel I have ever stayed at. I paid a lot of money to sleep with loud crickets . Oh and the way they approach white folks Vs African Americans is whole other topic I won’t get into. I wish there was an option to post video on here I would like to post the video of the noise.
After being so frustrated and fighting tears back talking to Alec he was able to offer me some of my money back that still wasn’t good enough.

A few - make that very few - properties offer something that goes beyond a simple 'hotel experience,' and the Hotel Bel-Air is one such. From the old gardens with waterfall and swans to the tasteful lobby fireplace sitting area to the hotel's relatively new 'up the hill' (my term) section, this is a fascinating property with rooms and locations as diverse as you might like, The staff uniformly operates above & beyond the call of mere duty, providing a level of service that some might say dates back to Gable & Lombard. Save pennies, dollars - and go here. It is, in the best sense,a one of a kind,.