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We had been so looking forward to staying in this iconic hotel. It has recently been refurbished the rooms are truly beautiful the bathrooms dreamy the private patios so appealing, So what was disappointing ? The hotel is part of the Dorchester group but if you expect the same high culinary standards as in their hotels in London or Milan you will be sadly disappointed. The management being aware of our underwhelming dinner experience did all they could to make good, producing a special tasting menu providing free flow of champagnes and wonderful wines but the food was sadly not to standard. I think it is actually an American Californian thing, if you are European and live in Tokyo you are not going to be satisfied with so called gourmet food in the US. Additionally, service standards are very different here, it may be too casual for certain clients.
Date of stay: May 2019
Trip type: Travelled on business
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DeniseFlanders, General Manager at Hotel Bel-Air, responded to this review
Responded 31 Oct 2019
Dear Ruinart7,
Thank you for taking the time to share feedback on your recent experience. I am very disappointed to hear your experience was not up to your expectations. This is certainly not reflective of the high standards we hold ourselves to.
I would appreciate the opportunity to discuss this further and restore your faith in our restaurant. Please contact me directly so we can discuss your experience in more detail.
Best regards, Denise Flanders General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This place is lovely it’s situated in the middle of a plush housing estate in Bel Air the premises offer everything you require the restaurants are superb the service impeccable and the whole place oozes class
Date of stay: July 2019
Trip type: Travelled with friends
Ask 827martinob about Hotel Bel-Air
1 Thank 827martinob
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 31 October 2019
Dear 827martinob,
Thank you for your review of Hotel Bel-Air. We are so happy to hear you had a great visit.
We hope to welcome you back soon.
Best regards, Denise Flanders General Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Coming back here time to time is a bless! I love to walk in the alley surrounded by that beautiful, vigorous and lush vegetation, scents of nature, sound of silence, this is the closest place to paradise on earth. The hotel staff is highly professional and always ready to assist you, food is exceptional too; from breakfast to dinner the experience is simply perfect and delicious, so delicious that you won't want leave. The bar is very cozy with live music almost every night, great cocktails by the king of the barman, Mr. Alan, and an A-List atmosphere that you will love. Thanks to Ms. Denise Flanders and to all the team to make and mantain this place very unique.
Date of stay: December 2018
Trip type: Travelled as a couple
Location
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Service
Ask angelodale about Hotel Bel-Air
3 Thank angelodale
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 31 October 2019
Dear angelodale,
Thank you for your great review! It's wonderful to know we are your favorite hotel - there is no greater compliment than this. I will be sure to share your kind words with the team.
We hope to welcome you back soon.
Warm regards, Denise Flanders General Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
A complete life saver, with crazy power outages threatening to ruin my wife and my anniversary, the staff here in under an hour had us set up with an amazing room and a perfect dinenr with flowers and champagne and cake. Completely saved the day. The hotel is perfect from the time you arrive till the second you leave. Amazing!
Date of stay: July 2019
Trip type: Travelled as a couple
Location
Sleep Quality
Service
Ask Mixedbyfabian about Hotel Bel-Air
1 Thank Mixedbyfabian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 24 July 2019
Dear Mixedbyfabian,
Thank you for sharing your recent experience at Hotel Bel-Air. I am very pleased to hear you had a wonderful stay with us and we were able to make the best of an unfortunate situation. Thank you for celebrating your special day with us, we hope to have the opportunity to welcome you back in the near future.
Best regards, Denise Flanders General Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
We found this hotel after Expedia booked us a room in Santa Monica that was not available when we arrived. After calling to confirm that there was an available room at Hotel Bel-Air, we arrived at 10:30pm and were greeted by Victor Rivero. He was extremely helpful and made sure we were completely satisfied with our room. He consulted with Emma Schur on the room choice and they had us wait in the bar with a complementary glass of wine while they prepared our room. The stay with them was the best experience we have ever had at a hotel! We were with them 2 nights and I did not want to leave!!!!
Date of stay: June 2019
Trip type: Travelled as a couple
Value
Location
Service
Ask nancy j about Hotel Bel-Air
1 Thank nancy j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 24 July 2019
Dear nancy j,
Thank you for reviewing your recent stay at Hotel Bel-Air. I am very sorry to hear you had an unfortunate situation with booking another hotel but glad to hear that we were able to welcome you to the hotel and provide you with a great experience. I will be sure to share your kind words with Victor and Emma, they will be glad to know they made a difference in your stay.
We hope to welcome you back soon.
Best regards, Denise Flanders General Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
It was my second stay and I was happy again. Our room was clean, quit and nicely furnished with style. Morning walk around bungalows with lush garden was so refreshing.
Breakfast was a la carte, quite expensive.
Concierge service was very bad. They forgot twice to make a dinner reservation , they had problem to offer trendy place which is not touristic ...
Anyway we will come again.
Date of stay: May 2019
Trip type: Travelled on business
Ask alexandraandmax about Hotel Bel-Air
1 Thank alexandraandmax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeniseFlanders, General Manager at Hotel Bel-Air, responded to this reviewResponded 24 July 2019
Dear alexandraandmax,
Thank you for taking the time to write a review on your recent stay with us. I am glad you returned for a second visit and enjoyed your stay. However, I am extremely disappointed to hear you did not have a great experience with our concierge team. Please know this certainly does not reflect the high standards we hold ourselves to and I will look into this further.
We are happy you will be back to visit again and hope it will be soon.
Warm regards, Denise Flanders General Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
