We stayed at this hotel due to a convention in LA. Hearing the Hyatt name we assumed the hotel would meet the chain's reputation. Well were we sadly mistaken! We arrived early and were pleasantly surprised to find our room ready. And that's where the good points ended. The room was to have been a king, we got 2 double beds. Called the desk and a bellman was sent up with keys to the correct room. Well, weren't we all surprised-another double! This should have given us an idea of what we were in store for during our stay. We were then escorted to a king room. The first thing we noticed was the sour smell. Figuring the room might not have been assigned for a few days as it was one that was handicap accessible, we said nothing-BIG mistake as the smell persisted the entire 5 days we were there. Housekeeping was kind enough to leave us with 2 towels. I found this odd as every other major hotel chain always provides guests with a minimum of 3 towels. We had no shampoo and had to call to ask that it be delivered the first 2 days of our stay. When I called to request an ironing board, I was asked: "Isn't there one in the room?" I was shocked that someone would think I needed 2 ironing boards! The upholstered chair had a hole in the arm, the rug was stained, a piece of baseboard molding was falling off, the access to the air conditioning unit was loose and was filthy, the carpet near the window was coming up, the shower seat had black mold on the seams as did the fixtures on the shower rail, bathroom tile was chipped, and the toilet seat was loose and off to the side. The ice machine on the floor was broken and the pool was dirty, the water cloudy. The Thermostat was set at 65 but the room was stuffy at times. Sunday morning at 2:20 we were awaken to someone trying to get into our room and again on Monday morning at 3:30 to what sounded like mice scratching at the door. The "mice" turned out be a staff member shoving our papers in our door for check out. One would think that a hotel such as this would put these papers in an envelope and hang them on the door handle as most others do. We tried to process our check out on the TV but received a message that read "We are unable to complete this transaction. Please try again in a few minutes." Really the fact that the hotel information page had a message dated "June 22, 2012" should have been a clue about their online system! Upon check out I was asked if we enjoyed our stay. When I responded, "Not Really", I was met with dead silence. I found this curious as there were no questions as to why I answered that way. One would think the staff would want to hear the guests concerns. Or are such responses are commonplace?
On a positive note, the staff in the restaurant were extremely accommodating and pleasant, going out of their way to make one feel welcome.
I was told this hotel was recently taken over by Hyatt. I'm not certain if this is true, but that's still no excuse for the conditions that exist. Words cannot express how truly shocked and disappointed we were that the Hyatt name was attached to this disaster!
- Official Description (provided by the hotel):
- Located in the heart of the financial district of downtown Los Angeles. 400 Guest rooms and 69 suites are among the most comfortable and spacious in the downtown area. The L.A. Hotel Downtown offers a beautiful outdoor heated pool, a restaurant and one lounge. Close proximity to many attractions including Staples Center, LA Convention Center, L.A. Live, Walt Disney Concert Hall, Cathedral, Dodger Stadium, Beverly Hills, Hollywood, Universal Studios and Disneyland. ... more less
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- Also Known As:
- Marriott Los Angeles Downtown Hotel Los Angeles
- Los Angeles Marriott