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“Watch out - this hotel is in the process of changing”

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The L.A. Hotel Downtown
Ranked #31 of 351 Hotels in Los Angeles
Certificate of Excellence
Eden Prairie, Minnesota, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Watch out - this hotel is in the process of changing”
Reviewed 4 September 2014

As a software consultant, I've stayed at the LA Hotel since February for several weeks. It was a great place to stay until mid-August, when the owner called off negotiations with Hyatt. Previously it was a Hyatt, and in July and August they were upgrading the lobby and rooms to continue with Hyatt -- but suddenly the talks ended. So you can no longer get Hyatt points at this hotel and the level of customer service really dropped off dramatically. Lots of cancellations in late August and September. So I encourage you to see if they are able to complete their affiliation with Hyatt. If not, be cautious about booking here. If yes -- book with confidence as I figure their customer service will soon be back to normal.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Donna_in_55347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LA H, Manager at The L.A. Hotel Downtown, responded to this review, 7 September 2014
Dear Donna_in_55347 - We truly appreciate the time you took to comment about your overall experience while here at the LA Hotel, we also appreciate your business as it is valuable to us.

We are in a transition period and look forward to making future guests experience welcoming and satisfying. While we are no longer affiliated with Hyatt, please know that it was a mutual agreement between both parties, rest assured that we are more committed to our guests and the quality of their visit.

I trust we have another opportunity to showcase our beautiful property in the near future.

All the very best,
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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Manchester, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 September 2014

Stayed at the hotel for 4 nights and the room was recently renovated so was brand new. The bathroom was beautiful and the beds were very comfy. I had read reviews that the hotel was under construction but late August when I stayed there was no sign of construction. Upon arrival the hotel has a very grand lobby and you are welcomed by friendly staff. The location of the hotel is in the financial district of LA so does not feel very touristy. Next time I would stay in Hollywood or Santa Monica. There is a nice small shopping Mall just 10 minutes walking distance from the hotel that has some good eating places. Room Service is also fab and reasonably priced. The Metro is only a 7 minute walk from the hotel.
Overall it was a very pleasant stay and after a full day of excursions was great to come back to a comfy bed and clean room. Would stay again.

Room Tip: try to get a room that is not facing the highway as it can be noisy
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Fiz25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LA H, Hotel Management at The L.A. Hotel Downtown, responded to this review, 5 September 2014
Dear Fiz21 - Thank you for taking the time to share your recent experience at The LA Hotel, we value and appreciate your thoughtful comments and recommendations.

Glad to read you had a pleasant experience with us, more gratifying is that you were welcomed by pleasant and friendly staff. We hope to continue to meet and exceed every guest experience and look forward to your return visit.

All the very best,
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Toronto, Canada
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 September 2014

Booked this hotel by Orbitz. Arrived LAX at 11:30 and called the hotel and was told my room was ready and that I could check in early. Plus Ponts!!

Checking in was easy but no directions for WiFi and breakfast!! Upon checking with the guest services was told its a paid for service. I also believe that the type of booking agents get these services included.

Construction started at 7 am and was bit of a nuisance but no advance notification was provided.

Pretty clean, plenty of friendly staff on hand. Valet service is perfect but little pricey.

Overall a good location in the heart of the city and plenty of transportation available.

Room Tip: Get the top floors to avoid looking over the porch with fake greens!
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  • Stayed September 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Norman K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LA H, Hotel Management at The L.A. Hotel Downtown, responded to this review, 5 September 2014
Thank you Norman K for your candid feedback about the quality of your visit. We always appreciate comments such as this, as it gives us the opportunity to continue to improve services we provide here at the LA Hotel Downtown.

My apologies about the noise as indicated, this must have been an oversight as we do not have construction in or around any of our hotel rooms. Also sorry to hear that you were not provided proper direction for the amenities in the hotel.

As you indicated, the hotel is in the heart of Downtown and a very great location. Come back and visit soon!

All the very best,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shawnee, Kansas
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 September 2014

I stayed at the LA hotel in late July 2014. My room was recently renovated, and was very nice. Faced the highway, so was a LITTLE loud at times, but wasn't a big deal. The lobby had been renovated and was also nice. The hotel is still undergoing some renovations. The staff was very friendly. The location was convenient to where I needed to be. Had room service each morning, and they were quick and the food was good. Would highly recommend.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank thejhawk93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LA H, Hotel Management at The L.A. Hotel Downtown, responded to this review, 5 September 2014
Thank you thejhawk93 for taking the time to comment about the quality of your visit, we truly appreciate your valuable time.

We value and appreciate your positive feedback about your overall visit to the hotel, glad you had a great time. We are in the final phase of our renovation, with our guest room and hotel lobby fully completed. We are excited and look forward to the overall completion.

Thank you again for taking the time to write, we look forward to your future visits.
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Miami
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2014

Stayed here during a business trip to LA & was Not disappointed. The location was convenient; the room was very nice; the renovations they've done to the lobby were elegant - although not entirely complete. I'm looking forward to returning when the new restaurant and sushi bar open. Staff was very professional, friendly and attentive. Overall a positive experience.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Zmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
Reviewed 24 August 2014 via mobile

Overall very good stay. Big hotel with large, quiet, clean rooms. Comfortable beds and good pillows. Staff was professional and helpful. The pool was good. One negative: no hot tub- a surprise for a hotel of this size.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Kisco, New York
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 August 2014

I stayed during their transformation to a Hyatt. It is right in downtown, close to where I needed to be. Not far from LA Live too. Rooms were all updated and most of the lobby was done. Their construction in no way interfered with my stay. Breakfast buffet, however, was overpriced and not that great. If you walk two blocks on Figueroa (make a right from the entracne) you can get some decent breafast and good coffee.

Room Tip: They are all good. I stayed across the front the elevator and didn't hear anything.
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  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Ericraheem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The L.A. Hotel Downtown

Property: The L.A. Hotel Downtown
Address: 333 S Figueroa St, Los Angeles, CA 90071-1001
Region: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#83 Business Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The L.A. Hotel Downtown 3.5*
Number of rooms: 469
Official Description (provided by the hotel):
Located in the heart of the financial district of downtown Los Angeles. 400 Guest rooms and 69 suites are among the most comfortable and spacious in the downtown area. The L.A. Hotel Downtown offers a beautiful outdoor heated pool, a restaurant and one lounge. Close proximity to many attractions including Staples Center, LA Convention Center, L.A. Live, Walt Disney Concert Hall, Cathedral, Dodger Stadium, Beverly Hills, Hollywood, Universal Studios and Disneyland. ... more   less 
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Also Known As:
Marriott Los Angeles Downtown Hotel Los Angeles
Los Angeles Marriott

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