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The Westin Los Angeles Airport
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Reviews (3,687)
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Reviewed 7 September 2013

As a Starwood Platinum member I stay at a lot of Westin properties. This is the worst Westin I've stayed in. First off, when you walk into the lobby, it looks great. They also have a great restaurant right off the lobby. That's where the pros end. This property needs a major refreshing and some basic housekeeping. The common areas were not clean. There were stains on every carpet we came across and even the walls looked like they had a film of something on them. The first room we received was on the Starwood Preferred Guest Floor. There were lights out in the elevator and when pressing the floor button, the entire elevator shook and squeaked. Once in the room everything was very worn looking. Just as others have posted, the room had a very bad damp and musty odor also. It was so bad I requested to change rooms. The second room wasn't much better. The have strip surge protectors laying across the floor to accommodate the extra outlets they need. Ow hard is it to put this out of sight? The bathrooms also need a major refreshing and while not dirty, they just didn't feel clean. This hotel has a great location for travelers going through LAX and from reading other posts, is a favorite for airlines to overnight their inconvenienced passengers. It may be that they have an adequate number of guests based on this and that allows them to not take better care of the property. However, I won't be returning until they give it a much needed update.

Stayed: September 2013, travelled on business
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded 9 September 2013

Hello Thomas B,

We would like to thank you for taking the time to post a review. We are truly disappointed to learn your experience here was below your expectations. We do apologize for any inconvenience!! Please know your comments have been shared with the applicable manager for follow up and corrections.

We hope you will allow us the opportunity to provide you with the personal, instinctive and renewing experience you deserve.

Sincerely,

Guest Experience Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2013

A perfect hotel airport! Close, easy transport from airport, clean, very reasonable and friendly. And a good club for SPG Plat members. The Daily Grill is a nice addition so you do not need to leave the hotel.

  • Stayed: August 2013
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Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded 9 September 2013

Hello John L,

Thank you for sharing your comments. We truly appreciate your kind words! We are so thrilled to provide you with the personal, instinctive and renewing experience you deserve.

We look forward to your return.

Remain Well,

Guest Experience Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2013 via mobile

The hotel location and lobby are great. The rooms are nicely put together. I had a problem with the A/C not being strong and the bathroom isn't what you'd expect in a Westin. Water pressure was extremely weak. I paid $87/night through Priceline so it wasn't a bad deal for the price I paid.

  • Stayed: September 2013
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Thank slakhany1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded 9 September 2013

Hello slakhany1,

We appreciate you sharing your honest feedback with us. It is disappointing to hear that you experienced troubles with your air conditioner and water pressure. We do apologize for any inconvenience you faced during your stay. It is truly our desire for each guest to leave feeling better than they did when they arrived.

We do hope to have an opportunity to serve you again soon.

Sincerely,

Guest Experience Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013 via mobile

A good nights stay near the airport. Front staff was friendly and the beds are always awesome at Westin. I can't sit and watch TV on them without falling asleep. The rain shower head is the best shower experience in hotels and they have finally stepped it up.

  • Stayed: August 2013
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Thank Lamont R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded 5 September 2013

Hello skillet555,

Thank you for providing us with comments from your recent stay. We are thrilled to hear that you were able to rest and renew with our signature Heavenly bed and bath.

We truly appreciate your kind words and look forward to welcoming you back again soon.

Warm Regards,

Guest Experience Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

I saw this hotel while going to a other hotel from Los Angeles airport. I have cancelled my earlier booked hotel and came to The Westin Los Angeles Airport. I stayed here for 2 nights. The hotel has a excellent ambience and was very hygiene. My wife and son also enjoyed their stay in this hotel.

  • Stayed: July 2013, travelled with family
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Thank pradyutbhuyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this reviewResponded 5 September 2013

Hello pradyutbhuyan,

We are delighted to hear that you enjoyed an excellent stay with us. It is truly our pleasure to provide you with the personal, instinctive and renewing experience you deserve.

We look forward to serving you again the next time your travels bring you our way.

Be Well,

Guest Experience Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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