This is just another 3 to 3.5 star property trying to pretend its a 4.0 due to brand name. This is the issue of reduced expectations of guests.
The bed was old and warped a bit which compressed my back causing pain. Again, most hotel beds in LAX are aged at this point so this does not make them any difference than a typical LAX hotel in this respect.
Understaffing at check-in can be frustrating and so can delays waiting to check-out due to same. Just as in other reviews - I offer the frustration with the blind transfer of calls to where you repeat yourself and the issue with unanswered phone calls.
At the end of the day - I had a room, bed, toilet, and air con and this is all one can expect in any class rating other than 5.0 these days in this particular area.
As with LAX hotels in general -- hallway noise - loud televisions at all odd hours of the night (people on difference time zones and thin walls) - kids in the hallways - bursts of check-ins and check-outs -- etc. are part of the normal curve. If you happen to not align with a big flight-- you might have instant check-in and 10 minutes later have a long wait -- it's difficult to predict.
Still as regards LAX properties - I find it consistent with others in similar rating classes - however it is my feeling that the service levels are lower across the board in recent years in this market.
If it comes up cheap only - I might repeat -- as of now - I cannot say which LAX property I would prefer as I have issues with most all of them.
- Official Description (provided by the hotel):
- The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more less
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- Also Known As:
- The Westin Los Angeles Airport Hotel Los Angeles
- Los Angeles Westin
- Westin Lax
- Westin Los Angeles Airport