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“slow, slow, service”

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The Westin Los Angeles Airport
Ranked #56 of 354 Hotels in Los Angeles
Reviewed 1 May 2014

Upon arrival in LAX we waited for more than 30 minutes for the shuttle for the Westin LAX, which then arrived full. Four Sheraton LAX shuttles came while we were waiting, not to mention several other hotel vans many times, one after the other. The hotel is ok; the rooms are just passable for the brand, but it is not worth the wait or the distance from the airport itself. I found the hotel reception cold and not at all apologetic for the inconvenience. I noticed that there was no turn-down service and only one bottle of water supplied in the room. The manager on duty when we arrived seemed not to be SPG friendly. The receptionist found an upgrade available, but the manager claimed it was occupied. The wifi does not work properly.

  • Stayed: May 2014, travelled with friends
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Thank ajnaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,654 - 1,660 of 3,502 reviews

Reviewed 29 April 2014

I stayed at the Westin for a small conference, and I couldn't have been happier. The front desk staff was excellent, the rooms were comfortable and clean, and the convention space was well suited to our event. We had two food functions at this hotel, and the food was outstanding...MUCH better than I've experienced at any other hotel meeting. The staff in the lobby bar and restaurant were also very attentive and accommodating. It was a wonderful experience overall.

Probably the only issues were the shower head (which was difficult for me to adjust) and the fact that WiFi was an additional cost. Even with these issues, I'd stay here again in a heartbeat.

  • Stayed: April 2014, travelled on business
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Thank R D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

This was a quick stay. We had an early flight out the next morning and were looking for an affordable, but not cheap, hotel close to LAX. Front desk staff was helpful and prompt to get us checked in. Rooms were clean, bed was super comfortable, and pillow choices were adequate. We booked this on Hotwire and were pleasantly surprised at the rate from a Westin product.

Stayed: April 2014, travelled with family
Thank Travelingteam11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

Stayed overnight, chose the hotel because of its price and the location both of which were great! There is a handy free shuttle to LAX. The room was good and the bed was comfortable. Couldn't wish for much more from a stop over hotel.

  • Stayed: November 2013, travelled on business
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Thank rf_ashton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

As a frequent traveler to or through Los Angeles, I keep trying this hotel having faith in Westin as the best of the available options near LAX and am disappointed every time. I've stayed four times over the past four months and can say it's simply not up to Westin's standards. The service is iffy - sometimes pleasant, sometimes surly. The shuttles to the airport are routinely packed to the brim. The hallways are dark and the rooms tired. The club on the Starwood level has limited hours, limited offerings and limited seating (although the woman who works there in the morning is lovely.)
The Daily Grille off the lobby is great - probably because it's not connected to the hotel. But the hotel bar around the corner is a different story. I had consistently lousy service there -- long waits for attention from the bartender while she watched the television or chatted with friends.

On a recent stay they tried to put me in a "suite" that was a converted meeting room on the 3rd floor surrounded by other meeting rooms. It was just weird. The room was dimly lit with a conference table in the middle, they put a sofa in there and propped open the door to an adjoining room with a bed and tried to pass it off as a suite. WTH?
Because the hotel must get business primarily from people "passing through" I don't think it is as service oriented as it should be, which is a shame because it degrades the Westin name.

  • Stayed: March 2014, travelled on business
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Thank 43reds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

Just a quick stay in LA. Meets all the basic needs no issues. If you need to be near the airport and the price is less then say 125 a night it is a good option. A little noisy at night but that is just the area.

Room Tip: Higher floors are better.
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  • Stayed: April 2014, travelled with family
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Thank Ken a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

My wife and our two kids (6 and 4) stayed at the Westin LAX earlier this month for a 1 day stop over on our way from Sydney to Orlando. Although the Hotel is now dated, it was fine for our purposes, which was a stopover. The restaurant is good for families and getting from and to the Airport on the free shuttle is painless.

Stayed: April 2014, travelled with family
Thank GN5150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Los Angeles Airport

Address: 5400 W. Century Blvd., Los Angeles, CA 90045-5975
Phone Number:
Region: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Luxury Hotel in Los Angeles
#33 Best Value Hotel in Los Angeles
#55 Business Hotel in Los Angeles
#66 Family Hotel in Los Angeles
Price Range: £84 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Los Angeles Airport 4*
Number of rooms: 740
Official Description (provided by the hotel):
The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more   less 
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Also Known As:
The Westin Los Angeles Airport Hotel Los Angeles
Los Angeles Westin
Westin Lax
Westin Los Angeles Airport

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