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“Alright in a pinch”

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The Westin Los Angeles Airport
Ranked #58 of 349 Hotels in Los Angeles
Kelowna, Canada
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Alright in a pinch”
3 of 5 bubbles Reviewed 9 May 2014

I was only here for a night when I missed my flight home, I chose this hotel off Expedia because it was a Westin, close to the airport and a reasonable price. There was shuttle service to and from the airport that ran regularly about every 15-20 minutes which was a huge bonus. The hotel is pretty big and it looks like the rooms have been updated a bit, but are still a bit dated in some areas (bathroom). I don't expect much for what I paid. There was a lounge area and restaurant downstairs which were still quite busy on my arrival at 11:30 pm. Check in took a little longer than usual because they have a separate check in line up for airline staff, which they allow to cut in front of everyone else (a bit ridiculous). I had to stand in line probably about 15 minutes while pilots and flight attendants just walked up and were served immediately. They should've had someone there that was attending to non-airline customers. That's my only complaint, everything else was fine. I would consider staying again if I were in the same situation simply because it's close to the airport and met most of my expectations.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, 13 May 2014
Hello Nina J,

We thank you for taking the time to share your feedback with us. We are glad to hear that we were able to provide you with a convenient place to stay while you waited for your flight home. With that said, we would like to take this opportunity to apologize for the long wait time at the Front Desk. Rest assured this information has been shared with management for appropriate adjustments.

Please do join us again the next time your travels bring you to Los Angeles.

Regards,

Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,314 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Honolulu, Hawaii
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 8 May 2014

Room safe was broken. Sliding mirrored doors coming off the tracks. They did not make our room one of the days we stayed there. Hot water was inconsistent in the shower. Probably will not stay there the next time we are in lost Angeles.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LEA50808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, 9 May 2014
Hello JanetG808,

Thank you for sharing your comments from your recent stay. We are disappointed to hear your stay with us was not up to your expectations. We do hope you will give The Westin Los Angeles Airport another chance. We would love another opportunity to establish that we are able to provide you with the personal, instinctive and renewing experience that you deserve.
Please do let us know should your travels bring you back to the Los Angeles area.

Regards,

Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vernon, B.C.
Level Contributor
645 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

The Westin chain does a really good, solid job. My layover was relatively short and I didn't even eat anything here. However, I had a good (short) sleep in a nice clean room. The service was very good. On the downside, the $35 to park my car was a bit steep.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silverwoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, 9 May 2014
Hello Silverwoods,

Thank you for sharing such kind words. We are delighted to hear that you enjoyed your stay with us. The team will be thrilled to hear we were able to provide you with the service you deserve.

We look forward to welcoming you back again soon.

Regards,

Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Desert, California
Level Contributor
149 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 bubbles Reviewed 6 May 2014

Hotel meets basic needs for people on a short stop over in LAX, at reasonable rates (if booked in advance through reknown booking engines), but that's about it. I have stayed in various other brand hotels on Century Blvd and can't really detect a big difference in standard, service or cleanliness in comparison. Rooms are of decent size and clean, beds are comfortable, amenities are available, extras like WiFi, parking or water only at rather high cost. Pro: airport shuttle, reantal car stations nearby. Con's: A little run down, staff more reactive then pro-active, doesn't meet the standard of other Westin Hotels worldwide. The group claims to "indulge its guests in elements of well-being, in a refreshing ambience, to offer innovative programs and to provide thoughtful amenities which help to provide a stay that leaves one feeling better than when one arrived". Sorry to say that, but the Westin LAX is miles away from that statement.

Green Features: If you decline room-service (except on check-out day) you will be granted 500 SPG points as a reward.
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oliver S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, 9 May 2014
Hello Oliver S,

We appreciate you taking the time to share feedback from your recent stop-over with us. We are truly delighted to hear your stay was perfect and our location and complimentary airport shuttle was very convenient for you.

Thank you for choosing to stay at The Westin Los Angeles Airport. It is truly our pleasure to serve you.

Regards,

Guest Experience Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, Scotland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 5 May 2014 via mobile

Stayed here for one night on arrival in to LA. We had to wait over half an hour for the shuttle which was full after terminal 3 so just continued on to the hotel. If you are arriving it may be quicker to walk to a lower numbered terminal to catch the shuttle, or alternately get the Thrifty or Fox car rental shuttles and walk across the street. We stayed in the Lindbergh Suite which was great and came with a terrace for watching the planes land. I would mention that this is an airport location and there is some aircraft noise but with the windows closed this is very minimal. Had breakfast in the restaurant which was good. One negative point is that the receptionist was unable to help us get to our car rental pick up and couldn't tell us a rough taxi cost which was annoying. In the end we got the Westin free shuttle to the airport and got the Alamo shuttle to get our car which was a ttotally backward way of doing it but only took 20 mins max.

Stayed May 2014, travelled as a couple
Helpful?
Thank PJM_GIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, 9 May 2014
Hello PJM_GIS,

We couldn’t thank you enough for taking the time to share your feedback from your recent stay with us. Our goal is to make sure you receive the renewing and relaxing experience that you deserve. It would be our pleasure to serve you again in the near future.

Regards,

Guest Experience Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 5 May 2014

We stayed overnight on 3 April to fly back to Calgary. Very clean and with a classic feel. However, we had requested for cribs for our 1 year old twins and upon arrival none were present. We had to call for them and they were brought up with no further issue. Upon departure we had the worst shuttle bus driver who was literally yelling at us frustrated that we had too much luggage including baby gear ( car seats for each twin) and a double stroller. He continued yelling at my husband to fold the stroller while complaining that we were taking too much time loading stuff. What did he expect from a family with 1 year old twins??? I was extremely mad. He was a Hispanic, hefty looking male with a gruff look...sorry did not get his name. As if that was not enough, he then demanded for a tip when we arrived at the airport after he helped unload one carry on bag!!! Wow, up to now I'm in awe! I totally did nit enjoy my ride to the airport on this shuttle bus. I wished we had called for a taxi. I probably will do that next time except I will not be going back to the Westin Los Angeles airport hotel:(

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review, 9 May 2014
Hello Debra C,

Thanks for sharing your feedback. We are so happy to hear that we could provide you with a convenient place to rest and renew. With that being said, we are upset to learn about your experience with our airport shuttle. For your knowledge, almost every hotel in the LAX area uses the same outside company for shuttle service. Rest assured that this information will be shared with them to ensure this situation does not repeat itself.

Again, we are terribly sorry and hope to have the opportunity to welcome you back again soon.

Regards,

Guest Experience Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro
Level Contributor
114 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed 1 May 2014

Upon arrival in LAX we waited for more than 30 minutes for the shuttle for the Westin LAX, which then arrived full. Four Sheraton LAX shuttles came while we were waiting, not to mention several other hotel vans many times, one after the other. The hotel is ok; the rooms are just passable for the brand, but it is not worth the wait or the distance from the airport itself. I found the hotel reception cold and not at all apologetic for the inconvenience. I noticed that there was no turn-down service and only one bottle of water supplied in the room. The manager on duty when we arrived seemed not to be SPG friendly. The receptionist found an upgrade available, but the manager claimed it was occupied. The wifi does not work properly.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajnaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Los Angeles Airport

Property: The Westin Los Angeles Airport
Address: 5400 W. Century Blvd., Los Angeles, CA 90045-5975
Phone Number:
Region: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Luxury Hotel in Los Angeles
#56 Business Hotel in Los Angeles
#67 Family Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Los Angeles Airport 4*
Number of rooms: 740
Official Description (provided by the hotel):
The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more   less 
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Also Known As:
The Westin Los Angeles Airport Hotel Los Angeles
Los Angeles Westin
Westin Lax
Westin Los Angeles Airport

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