Writing this review has put me in a bit of a quandary. I really dislike being negative as it generally helps nobody, but in this case I do need to be realistic. Considering this is an 'airport' hotel, it runs extremely well, and is overall a comfortable place to stay, a great hub to all areas around LA. On this occasion however, the attention to detail left me a little perplexed.
I come from the UK, and enjoy taking a bath. What I experienced left me rather disappointed, as did the way the problem was 'resolved.' I have attached two images which are not an adequate reflection of the standard of the room, but nonetheless this situation needs to be addressed. As I lay back in the bath I witnessed the ugly sight seen in the images below. The wallpaper coming away from the wall and a general state is disrepair that absolutely needs to be fixed. I was asked to send the image so it could be forwarded to housekeeping, and assigned a new room; as can be seen, the new room had a similar issue. Therefore, I chose to stay in the original room. I was given a $30 credit to the restaurant, but sadly when it came to check-out I had to ask for the discount on my bill - had I not checked it would not have been added - very frustrating.
I do not ever 'expect' an upgrade, but in this instance it would have been a wise move. This is a Westin hotel. Everyone likes to be recognized and it goes a long long way. I am not posting these images to 'shame' the hotel, but I have to wonder how many rooms have this issue. 2 for 2 for me!
The restaurant is excellent and the service I received was exemplary! I would come back and stay just because I enjoy the restaurant.
- Official Description (provided by the hotel):
- The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more less
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- Also Known As:
- The Westin Los Angeles Airport Hotel Los Angeles
- Los Angeles Westin
- Westin Lax
- Westin Los Angeles Airport