I stayed at this hotel for 3 nights in June. I will tell you the staff was pleasant the valet was awesome. However the rooms weren't what I would expected from Marriott. I liked having a balcony and the rooms were a decent size.
Now for the awful experience. After the first night I had my room cleaned. When I was hanging out in the chair looking out the window I noticed there was a used condom from a prior guest sticking out from the bottom of the bed.
From that point on, I questioned every part of the cleanliness of the hotel. When I brought it up to the front desk, the women questioned if it was mine. I was slightly offended and ever more disappointed in the lack of willingness to do anything. They offered me breakfast and to have my room "cleaned." I am pretty sure if they don't vacuum, otherwise this would have been found.
After I reached out to the general manager the response was simply an acknowledgment, but nothing done to correct the situation. This location clearly doesn't the service level that one would have expected from Marriott.
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- Also Known As:
- Courtyard Los Angeles Century City / Beverly Hills Hotel Los Angeles
- Courtyard Century City
- Los Angeles Courtyard
- Los Angeles Marriott