being in the sevice industry,you might enjoy this tale.. many years ago a physician complemented us on our service, but told us he would not tell any of his friends about how good it was and would not recommend us to anybody, because then our service would deteriorate and he would not get the service he had come to expect (we even delivered a mercedes covertible, complete with a red bow to his then second wife on christmas morning...but i digress) the ritz at la live just gets better and better, we arrived late saturday night, they greeted us by name and had my favourite corner room ready, once again, the whole experience was perfect, the lounge still stunning, the pool wonderful, the staff still exceptional....then we went for a small tour to the palm desert and san diego, planing to end up at the ritz at dana point, we didnt know that they, and another 5 million homes in southern california had lost their power and they didn't really want any new clients, so once again not knowing what to do and being in an awkward situation, we called the la live ritz, who were almost sold out, but told us to come and they would help, did they ever, a gorgeous suite on the club floor and a wonderful dinner recommendation at a nearby restaurant... every visit they are exceeding themselves, it is a just a perfect memory . it was my wife's first visit to the hotel and while I had told her how wonderful it was, she too felt that the level of service, the staff and the club floor were of exceptional quality. we'll certainly be back !!!!!
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