Well what a great stay at this lovely hotel in downtown los Angeles.. from the moment we arrived we were treated with the upmost professionalism from the front desk staff who took care of our every need from the moment we arrived...
At check in we were kindly taken to the club lounge whilst our room was being prepared as we had arrived early that day and wow what a difference the manner of sincere caring staff make to your stay at this hotel .. from Ashlee the club lounge manager who was wonderful throughout and also troy who was a great person who shared his knowledge of the hotel and the surrounding restaurants etc. which came in very useful indeed.... our room had a very slight tech problem with the air con system and due to this fault the hotel manager which I hope is martin from Germany ?? kindly upgraded us to a suite which was amazing... wow the best views in la and a bottle of champagne to enjoy as well which was kindly sent up that evening for my daughters birthday .... the club lounge daily served up different menu for lunch dinner and always a great selection for breakfast.. the evening was a choice of fine wines cocktails or even the best bud light served ice cold in the glass from troy which was just heaven after a day out sight seeing etc...I keep mentioning troy but all the staff at this unique hotel were all very professional and polite and a pleasure to stay with.. nothing was a problem and nothing could not be taken care off.. the roof top pool was amazing and the spa!! the whole place was simply faultless throughout our stay.. we cant wait to visit los Angeles again soon and there is only one place we will be staying and of course that is the Ritz Carlton la.. thanks again for a great end to a wonderful holiday ..
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- Also Known As:
- The Ritz-Carlton, Los Angeles Hotel Los Angeles