We have stayed at many Ritz hotels and have always received great service. This time was no exception and was the best we have ever experienced! We recently traveled to California and we were going to spend one night in Los Angeles. The Ritz was located centrally to where we would be visiting. The guest relations manager, Ashley Weed, contacted us before our arrival. Once she figured out the goals of our trip, she went above and beyond In making our stay as wonderful as possible. There were surprises waiting for my son and daughter that made the entire trip special. The staff provided directions and tips that made getting around town as easy as possible. The food was great and the room was incredibly comfortable. We did not want to leave. Although more expensive, the next hotel we stayed in during this trip was nowhere near as good as the Ritz. We will definitely stay there again when we return to the area.
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- Also Known As:
- The Ritz-Carlton, Los Angeles Hotel Los Angeles