After spending more than 50 nights a year in hotel rooms I thought I had seen it all but this hotel set a new low.
I was booked here by the concierge at the Westin LAX because my early check-in room there was not available and, according to them, the Four Points Hotel had rooms ready “now”. “Now” turned out to mean later that day but the desk clerk found me a room in about an hour. (He also told me that they don't have any housekeeping staff working before 9:00am which would be a new first for an airport hotel!)
I climbed into bed to get some sleep after my 14 hour flight and was woken by a gurgling noise in the bathroom. I tried to ignore it but eventually got up to find the bathroom floor covered in numerous spot of water and the bath full of what looked like effluent.
The GM apologized, changed my room and offered some beer vouchers.
The new room was OK for an airport hotel and the restaurant service was quite good but it won't be my choice in the future.
- Official Description (provided by the hotel):
- Our LAX Hotel is conveniently located near the airport for quick access before and after your flight. Four Points Los Angeles Airport Hotel offers shuttle service to and from the airport. ... more less
- Reservation Options:
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- Also Known As:
- Four Points By Sheraton Los Angeles International Airport Hotel Los Angeles
- 4 Points By Sheraton Los Angeles International Airport
- Four Points Los Angeles
- Sheraton Los Angeles
- Los Angeles Four Points
- Los Angeles Sheraton