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“Rude hotel staff and management”

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Loews Hollywood Hotel
Ranked #21 of 358 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 April 2014

We stayed 4 nights in March, 2014. The hotel was chosen bc it is 5 minutes from my daughter's apartment. The room was clean, comfortable and quiet. The lobby and public areas were average. The omelet bar was very good. The hotel computers went down the afternoon we arrived, and many guests were waiting a to be checked in. The staff was quite rude to guests on several occasions. I overheard a guest tell the front desk they had waited an hour to be checked in. The man berated them saying that it was "not possible." Well, we observed it, and it was possible. We were berated when we asked a question about something else. It was creepy and intimidating. As long as you have no dealings with the front desk, it was a decent hotel. I will find another hotel on my next visit.

Room Tip: Courtyard facing rooms are quieter.
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  • Stayed: March 2014, travelled with family
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1  Thank sdale66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Manager at Loews Hollywood Hotel, responded to this reviewResponded 29 May 2014

The experience you describe is not in keeping with our standards. While we are pleased to know that the hotel’s location was a hit, we would welcome the opportunity to learn more about your experience.
Please do not hesitate to call on our manager on duty at 323 856 1200 for additional follow up.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,526 - 2,532 of 3,961 reviews

Reviewed 25 April 2014

We stayed for two nights on our first time in LA. The location was ideal: we stepped out of the door and literally on one of the stars on the walk of fame. Dolby and Chinese theaters, it's all right there. The room was very nice, great view on LA, newly renovated, every comfort. No signs of renovation work any more to be seen. Parking is easy. When pulling into the driveway from Highland you don't turn right into the hotel forecourt but drive straight into the garage of the Hollywood and Highland Shopping Center. 13 Dollar per 24 hrs. Take the elevator to level 3 and there is a direct indoor connection to the hotel.

Stayed: April 2014, travelled as a couple
Thank resres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Manager at Loews Hollywood Hotel, responded to this reviewResponded 29 May 2014

We are delighted to know that Loews Hollywood Hotel’s iconic location served you well on your travels.

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Reviewed 25 April 2014 via mobile

This hotel is perfectly located in Hollywood. Steps away from the Chinese Theatre, shopping & dining. The hotel itself is beautiful. Recently remodeled & ohhhh so glamorous. From the time you arrive you are welcomed with smiles. Everyone at this hotel is professional & understanding to your traveling needs. Pool is beautiful & overlooks the Hollywood hills & sign.

If you are looking for a great hotel this is your pick for sure.

  • Stayed: April 2014
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Thank Bella S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Manager at Loews Hollywood Hotel, responded to this reviewResponded 29 May 2014

We are delighted to hear that our iconic location and its accessibility to so many shopping and dining options served you well.

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Reviewed 24 April 2014

If you are interesting in exploring Hollywood this is the hotel for you! You are able to see the Hollywood sign from your window and you are just steps away from the Dolby Theater and the Hollywood Walk of Fame. Although we had a standard hotel room, it was clean and a reasonable value for the location. The fitness room was well-equipped with multiple cardio machines to choose from. Would definitely chose to stay again if I am back in the area.

  • Stayed: April 2014, travelled with friends
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1  Thank Wendy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Manager at Loews Hollywood Hotel, responded to this reviewResponded 29 May 2014

It is wonderful to know that you enjoyed a consistently excellent experience.
We appreciate your loyalty, and look forward to welcoming you back soon

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Reviewed 23 April 2014

Well located to do the Hollywood tourism and otherwise centrally located. Staff is friendly, service was good and the rooms were large and comfortable. Great views of the city and Hollywood sign. Not much for a hotel restaurant but that works out well as there are good places within a short walk. Rates seemed fair, Might check out the Santa Monica Loews next time.

Room Tip: Go for the Hollywood sign view, it is why you are there!
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  • Stayed: April 2014, travelled with family
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Thank peter l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Manager at Loews Hollywood Hotel, responded to this reviewResponded 24 April 2014

Thank you for the review of your recent stay. We are delighted to know that you found “comfort” here in Hollywood.
Our sister property in Santa Monica is lovely.
Check out all of our destinations: www.loewshotels.com
We have four amazing properties near you in Orlando!

See you soon.
James Howald
VIP Manager

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Reviewed 22 April 2014

Situated next to the Highland centre making it great for shops and restaurants at your doorstep. Our room had city and Hollywood sign view. Nice except bathroom a little dated maybe. Need a light in walk in robe too. Lovely pool area. Great lobby bar with nice bar menu and kids can sit in the lounge area. Situated on the walk of fame so downside for first timers is being overwhelmed by supposed rap artists trying to give away CD's then asking for money. Don't get drawn in( plus the character impersonators who expect $5 per photo but are harmless). Centre has Metro train service and can buy Tap card for all transport there. We easily caught a bus to Santa Monica and taxi's not overpriced either.

Room Tip: Get onto the higher floors. Unless you need heaps of room the standards are fine but they offer upgr...
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  • Stayed: March 2014, travelled with family
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    • Location
    • Sleep Quality
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Thank Dawn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Manager at Loews Hollywood Hotel, responded to this reviewResponded 24 April 2014

We are delighted to hear that our iconic location and its accessibility to so many shopping and dining options served you well.
The rooftop pool is pretty great. Glad you enjoyed it.
A light in the wardrobe is a “bright” idea. We’ve forward your feedback to the design team.

Warm regards,
James Howald
VIP Manager

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Reviewed 22 April 2014

Room was very clean and nice, view was not too awesome. Garage is available.
Breakfast at the nearby Johnny Rocket is really nice.
Location is good. We would go there again, because everything was fine, but also nothing special.

  • Stayed: September 2013, travelled as a couple
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Thank Chasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James H, Manager at Loews Hollywood Hotel, responded to this reviewResponded 24 April 2014

Thank you for feedback.
We are pleased to know that you had a pleasant experience.
Let our team know when you plan to return next so that we may upgrade your view.

Warm regards,

James

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews Hollywood Hotel

Address: 1755 N Highland Ave, Hollywood, Los Angeles, CA 90028-4403
Phone Number:
Region: United States > California > Los Angeles > Hollywood , Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Los Angeles
#8 Spa Hotel in Los Angeles
#9 Romantic Hotel in Los Angeles
#13 Luxury Hotel in Los Angeles
#14 Business Hotel in Los Angeles
#15 Green Hotel in Los Angeles
Price Range: £197 - £498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Hollywood Hotel 4*
Number of rooms: 628
Official Description (provided by the hotel):
The Hollywood sign. The Hills. The Academy Awards. Jimmy Kimmel Live. The Hollywood Walk of Fame. The city's major movie studios. This is the stuff a classic visit to Hollywood is made of-and a stay at Loews Hollywood Hotel puts you right in the middle of all the action. Whether it's sightseeing, business or relaxation that brings you here, our 628 guestrooms and suites are the perfect place to unwind after a day in L.A. Just outside our doors is the expansive Hollywood & Highland Center-a hive of activity where you can shop, eat, hang out or host an event at the Dolby Theatre, home of the Academy Awards, with catering by Wolfgang Puck. We count Jimmy Kimmel's studio as our neighbor and we're close to the Hollywood Hills and the Hollywood Bowl. Our recently refreshed rooms have some of the best views in the city-choose from postcard-perfect views of the Hollywood sign, the Capitol Records building or the L.A. City skyline. ... more   less 
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Also Known As:
Renaissance Los Angeles
Los Angeles Renaissance
Renaissance Hollywood Hotel

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