Booked a king suite over a month in advance and when I arrived they gave me a queen and told me a king was not available... yet my friend, who booked days later than I did, got his king suite. There were no towels or soap in my room (and the towel situation was the same for many of us that stayed there) When I went to the lobby to ask for towels, they said they have none and are washing all of them right now. Really... ALL the towels for the entire hotel? Weird, and unacceptable. Also, I asked for all the kitchen amenities to be brought to my room, but only received half of them. I had to call, then go down to the lobby 3 times. Inconvenient to the guest AND the staff. Guests were constantly in the lobby with various issues. I've never experienced a hotel like this and will most definitely never stay there again. Trust me, stay elsewhere!
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- Also Known As:
- Extended Stay America Los Angeles / Woodland Hills Hotel Los Angeles
- Los Angeles Extended Stay
- Extended Stay Los Angeles