We have stayed at this hotel 3 times before and it was great, so it was our first choice this time around.
But on our second night just before midnight the room above us started making lots of noise! It sounded like they were renovating. We rang the night staff they said they would deal with it. They did ring but nothing changed.
We rang again and again untill the night staff stopped answering the phone, My husband went down stairs at 5am to speak to the staff but he said he couldn't leave the desk, so my husband went to the room (which was holding a party and had made the room a recording studio) and asked them to turn it down and be quiet. After a while they did and we final got some sleep.
When we went to check out we spoke to ANITA about it she said "they leave today there won't be anymore noise" But that doesn't help the fact that we had no sleep and nothing was done to help, so we asked to speak to the manager and without contacting the manager she said "That the manager wasn't in and wouldn't come in to see us because we had booked thrid party and they don't do anything for booking not made direct with them?"
We had not asked for a refund, just some respect would have been nice.
ANITA has no customer service and according to ANITA neither does the manager.
- Official Description (provided by the hotel):
- BLVD Hotel & Suites - Hollywood Hotel near Hollywood area attraction offers great amenities, online reservations, tour packages and specials. ... more less
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- Also Known As:
- Comfort Inn And Suites
- Comfort Hotel Los Angeles
- Los Angeles Comfort Inn
- Comfort Inn Los Angeles