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“ANITA has no customer service skills.”

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BLVD Hotel & Suites
Ranked #88 of 354 Hotels in Los Angeles
Reviewed 2 June 2014

We have stayed at this hotel 3 times before and it was great, so it was our first choice this time around.
But on our second night just before midnight the room above us started making lots of noise! It sounded like they were renovating. We rang the night staff they said they would deal with it. They did ring but nothing changed.
We rang again and again untill the night staff stopped answering the phone, My husband went down stairs at 5am to speak to the staff but he said he couldn't leave the desk, so my husband went to the room (which was holding a party and had made the room a recording studio) and asked them to turn it down and be quiet. After a while they did and we final got some sleep.
When we went to check out we spoke to ANITA about it she said "they leave today there won't be anymore noise" But that doesn't help the fact that we had no sleep and nothing was done to help, so we asked to speak to the manager and without contacting the manager she said "That the manager wasn't in and wouldn't come in to see us because we had booked thrid party and they don't do anything for booking not made direct with them?"
We had not asked for a refund, just some respect would have been nice.
ANITA has no customer service and according to ANITA neither does the manager.

Room Tip: Book a room at the top and all the rooms around it.... but only book direct with the hotel ! Just in...
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  • Stayed: May 2014, travelled as a couple
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4  Thank HelenBp74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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272 - 278 of 554 reviews

Reviewed 28 May 2014

This was a great property, fantastic location, very clean and rooms were nice. Isn't a fancy hotel from the outside, but it's such great value for money if you want somewhere central, clean and easy to stay. Would highly recommend this property!

  • Stayed: April 2014, travelled as a couple
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3  Thank LaoighseD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blvdhotelandsuites, General Manager at BLVD Hotel & Suites, responded to this reviewResponded 7 October 2014

Thank you so much for choosing the BLVD Hotel & Suites for your recent trip to Los Angeles. We appreciate your business and for taking the time to review your past stay at our hotel. We hope next time you visit from Australia you will be sure to come back and visit us!

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Reviewed 28 May 2014

We were not excited as we walked away from Hollywood Boulevard, but having visited LA before, I was aware that we were pretty much going to be sleeping under the Hollywood sign. On arrival at the hotel staff seemed rather disinterested and our faith in the hotel was not restored by the size of the swimming pool or state of the lift. However, when we opened the room door we were impressed by the size of the bed and the spacious room with sofa and large screen TV. Sink in the room and lack of tea making facilities were a let down as was the damaged bathroom door. Great toiletries and poor attention to cleanliness as we fo9und hairs on the pillows several times, which were obviously not ours. Overall I wouldn't turn this hotel down, but I am sure that there are a few that whilst you may pay a little more, will offer a better service. We also had issues with additional charges following check out so be aware if you're going to stay here and make sure you get a copy of the bill.

Room Tip: Ask if they have any upgrades available. Try and get somewhere at the back of the building as traff...
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  • Stayed: May 2014, travelled as a couple
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1  Thank Donall74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blvdhotelandsuites, General Manager at BLVD Hotel & Suites, responded to this reviewResponded 7 October 2014

Thank you for taking the time to review your recent stay at the BLVD Hotel & Suites in Hollywood. We are glad you found our hotel a good place to stay, and that you enjoyed the large sized rooms. Unfortunately, it seems that we did not meet all your expectations. Your feedback is very valuable to us and is taken into consideration. Without these reviews we would not be able to know what we are doing correct and what we can improve on. We hope that next time you are in Los Angeles you will please give us a second chance and allow us to make it up to you!

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Reviewed 28 May 2014

Easy access to Hollywood famous walk of fame, museum etc. Pretty new, sleak and simple boutique hotel in the heart of town, compared to the other hotels near by. There is also a pretty nice Asian restaurant which serves great and affordable food!

  • Stayed: June 2013, travelled with friends
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3  Thank summer_non
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blvdhotelandsuites, General Manager at BLVD Hotel & Suites, responded to this reviewResponded 7 October 2014

Thank you Summer_non for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the easy walk to Hollywood BLVD. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future!

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Reviewed 27 May 2014 via mobile

Specifically chose this location for the Hollywood Bowl Package. Free Wine Basket and shuttle service to and from the bowl. Check in was quick but I also quickly learned that the package advertised on the website doesn't apply to this location. "We don't do a shuttle here because we are so close." When I asked about the wine basket I was told that we could have a complimentary glass in the lounge. The website doesn't specify which "location" the special applies to. At the same time that I was having this conversation another couple was checking in and discovered the same issue and were just as put out and disappointed as I was. Their only apology was to take off the $15 charge for parking. When I asked for a manager I was told no one was there. Not surprising.

The room itself is roomy enough. Though to be honest they are in bad need of some TLC. Walls and paint are banged up and dirty, the couch has stains, the bath tub/shower has a huge chip out of it with a bad repair job. Did I mention the mystery stain on the ceiling?! The wooden window shades are broken and one is about to fall off the hinge. The bed looked clean enough and felt comfy. The room was like an oven when we came in but thankfully the AC worked well and it cooled off pretty quickly.

In the future I will pay the $30 extra for the Holiday Inn across the street.

  • Stayed: May 2014
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Thank Krick128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blvdhotelandsuites, General Manager at BLVD Hotel & Suites, responded to this reviewResponded 22 October 2014

Thank you Krick128 for the review of your stay at the BLVD Hotel & Suites in Hollywood. I am sorry to hear of the Hollywood Bowl Package confusion and apologize for any inconveniences it may have caused. We have since made the necessary changes to the package. We hope that you will give us another opportunity to be of service to you, and we want you to know that we appreciate your business!

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Reviewed 27 May 2014

Short walking distance to Hollywood Bowl and a short walk to Hollywood Blvd. If going to a concert there, I highly recommend this place to stay!!

This place was recently bought and remodeled and for the most part, they have it down. But our TV didn't work and our in-room phones weren't hooked up. After asking about it, they took care of it and we could watch Game of Thrones (whew).

  • Stayed: May 2014, travelled as a couple
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Thank ellemar24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blvdhotelandsuites, General Manager at BLVD Hotel & Suites, responded to this reviewResponded 8 October 2014

Thank you ellemar24 for taking the time to review your stay at the BLVD Hotel & Suites! We are pleased to hear you enjoyed your stay. We apologize for the TV and phone mishap, but are very happy we were able to resolve the issue before Games of Thrones started! I know what it is like to miss just one episode of your favorite show! We appreciate your business ellemar24 and hope next time you are back in Los Angeles you will come and visit!

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Reviewed 27 May 2014

The place is neat and if you have a Car, there are plenty of parking spaces available. It is very close to Hollywood, Walk of Fame (walking distance 5 min) and Universal Studios (with the Car 4 min).
The sink was in the room and not in the bathroom. In the evening you could hear the neighbors "talking" which was pretty annoying. But in overall its a good Hotel and friendly Receptionist.

  • Stayed: April 2014, travelled with friends
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Thank TraveloverT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blvdhotelandsuites, General Manager at BLVD Hotel & Suites, responded to this reviewResponded 8 October 2014

Thank you TraveloverT for writing a review of your recent stay at the BLVD Hotel & Suites in Hollywood. We are pleased to hear you enjoyed your stay and hope you will return next time you are in Los Angeles!

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Additional Information about BLVD Hotel & Suites

Address: 2010 N Highland Ave, Hollywood, Los Angeles, CA 90068-3239 (Formerly Comfort Inn & Suites)
Phone Number:
Region: United States > California > Los Angeles > Hollywood
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #88 of 354 Hotels in Los Angeles
Price Range: £137 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BLVD Hotel & Suites 3*
Number of rooms: 62
Official Description (provided by the hotel):
BLVD Hotel & Suites - Hollywood Hotel near Hollywood area attraction offers great amenities, online reservations, tour packages and specials. ... more   less 
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TripAdvisor is proud to partner with Booking.com, Expedia, HotelsClick, Hotels.com, Agoda, Travel Republic (UK), TripOnline SA, Ebookers, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your BLVD Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn And Suites
Comfort Hotel Los Angeles
Los Angeles Comfort Inn
Comfort Inn Los Angeles

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