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“Second Stay....not as good..”

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The Standard Downtown
Ranked #99 of 355 Hotels in Los Angeles
Reviewed 25 June 2014

Little confusion at check in with pre pay vouchers, although quickly cleared up. Food in restaurant this time was a little below par as was room service. Rooms clean and large, air con not working in one of our rooms. Was little surprised at lack of security...homeless man allowed to wander around hotel asking for cigarettes, was a little intimidating. Checkout efficient, all staff friendly....However Prob would not stay again due to security issue..:(

  • Stayed: June 2014, travelled with family
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Thank AlyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at The Standard Downtown, responded to this reviewResponded 2 July 2014

2nd stay, not as good - that's not good! We hope you come back for a third so we can blow you away! We do have 24 hour security on the property to make sure our guests are looked after. Please feel free to contact me directly if you are coming back so we can make sure we take excellent care of you.

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438 - 444 of 1,271 reviews

Reviewed 24 June 2014

This was our first trip to LA and The Standard came highly recommended. Totally disappointed. Customer service was seriously lacking and the staff acted like we should be thanking them for letting us stay there.

There was an awesome pool on the roof but since they let anyone in town use it we never got a chance to enjoy it.

At night if you wanted to enjoy the rooftop bar you had to wait in line with non-hotel guests for a wristband to get up to the roof. ZERO perks to being a guest apparently. One night the line wrapped around the hotel to get wristbands so we just went to our rooms.

P.S. I am not old. I'm 31 years old and still enjoy loud, over-priced, uncomfortable bars. I do not, however, enjoy being treated so poorly in a place that is charging me so much to stay there. I would HIGHLY recommend anyone over the age of 40 to find a different hotel. This is not a place you will feel comfortable. It's like an H&M without the clothes.

Never again.

  • Stayed: June 2014, travelled as a couple
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1  Thank ihatejjredick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at The Standard Downtown, responded to this reviewResponded 2 July 2014

Thank you for your review and we're really sorry that your stay was disappointing.
Our hotel guests do get 2 wristbands to the roof and don't have to wait in line so we apologize if that wasn't communicated to you. Also, our guests receive membership benefits to SPiN - our ping pong club - which includes half price table time, drinks specials etc.
We'd love to welcome you back anytime so please do give us a call when you are planning your next trip to Downtown Los Angeles and we'll make sure you are taken care of.

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Reviewed 22 June 2014 via mobile

What a cool place. Once you enter the building you just want to hang out there forever. Great and friendly staff, nice ambience and terrific rooms. The rooftop situation is more than you could ask for. Do not forget your bathing suit. And a nightime drink or two at scenic bar is a hang to die for.

Stayed: April 2014, travelled as a couple
Thank Jimmy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at The Standard Downtown, responded to this reviewResponded 2 July 2014

Hi Jimmy - YES! We'd love to welcome you back the next time you are visiting Downtown Los Angeles!

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Reviewed 17 June 2014

What made this a winning hotel by my husband and I was the 2nd floor ping pong room. We had way too much fun on Sunday night! watching the pros and playing ourselves! We loved the 24 hour cafe, roof top bar, Afternoon Delight party, staff, and location.

  • Stayed: June 2014, travelled as a couple
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Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at The Standard Downtown, responded to this reviewResponded 16 September 2014

Thrilled to hear you enjoyed your visit and the time you spent in SPiN Standard! Please come back soon - we have lots of fun events coming up that you can find on our website!

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Reviewed 16 June 2014

I had reserved a room with two double beds because there were going to be three of us in the room. Upon arrival, the front desk told me they had overbooked and no longer had rooms with two double beds available. They were offering a "complimentary upgrade" with one king bed for the inconvenience, but this was more of an inconvenience because now we were down 1 bed. The front desk agent was rude and unapologetic for the fact that the hotel had overbooked. The "wow" suite they gave us was anything but "wow." It felt like a prison and the couch was SO dirty we didn't even want to sit on it. I was very disappointed especially because we paid $340 for the night. I will NEVER be back.

Room Tip: Trashy party crowd.
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  • Stayed: June 2014, travelled with friends
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Thank hjpage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at The Standard Downtown, responded to this reviewResponded 2 July 2014

We're so sorry to hear that your room request wasn't fulfilled. We have a limited number of rooms with two beds in them and so you were upgraded to a Wow suite with a rollaway bed. I see that this didn't suit your arrangements so please accept our apologies for this. We've also checked the couch in that suite and although the covers were deep cleaned very recently, we have since deep cleaned them again. We hope your visit to Downtown Los Angeles was a good one overall, and again, apologies for the room mix up.

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Reviewed 13 June 2014

Visited The Standard for with friends and what a place! Loved the design of the 24/7 restaurant and the cocktails were delicious! Different and v moorish. After this we found there's almost too much to do here. It really isn't your average hotel at all and we made use of everything it had to offer. It was a typically gorgeous day in LA so we headed to the German Biergarden after lunch and played ping pong in the sun with a beer. Playing ping pong on the 12th floor of a building in LA is definitely one of the more unique afternoons I've spent. There was a DJ playing in the area just next to us - the tunes were awesome and I just loved the time I spent at The Standard. One the way out we had time to kill so played a game of pool which was a lovely way to finish off the afternoon. Can't recommend this place enough, quirky, great staff and all in downtown LA. Fantastic.

  • Stayed: June 2014, travelled with friends
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Thank msnare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

The Standard Downtown LA is by far my favorite place to stay. Excellent prices, nice rooms, very "standard" if you're familiar with their properties. Location is a short 2 block walk to the subway, private cars (and ubers) are quick, parking below the hotel, best restaurant in downtown (Bottega Louie) is a 3 block walk. The party of the rooftop is always the best place to be on a weekend night or Sunday day. Never had a bad experience here. Stay here roughly 1 weekend per month. Stayed here alone, with buddies, with my girlfriend, and for business meetings. Can't go wrong.

  • Stayed: June 2014, travelled solo
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Thank Joshua B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Standard Downtown

Address: 550 S Flower St, Los Angeles, CA 90071-2501
Phone Number:
Region: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Los Angeles
#86 Business Hotel in Los Angeles
Price Range: £135 - £390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Standard Downtown 4*
Number of rooms: 207
Official Description (provided by the hotel):
A downtown Los Angeles, California luxury boutique hotel located near the LA Convention Center. This business hotel features 207 guest rooms & suites, event space, rooftop bar and Biergarten, 24 hour restaurant & rooftop pool. The newest addition to the hotel is SPiN - a ping-pong club founded by Susan Sarandon. ... more   less 
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Also Known As:
The Standard Downtown La Hotel Los Angeles
Standard Hotel Los Angeles
Standard Downtown La Los Angeles
Standard Hotel La
Standard Downtown La Hotel

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