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“Andre, you should train your staff or get a concierge”

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The Standard Downtown
Ranked #96 of 350 Hotels in Los Angeles
Sydney, Australia
Level 4 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Andre, you should train your staff or get a concierge”
Reviewed 24 April 2010

The Standard Downtown is very good. I've been to the Skyline bar a few times, so knew what to expect. My room was huge and for the most part well designed (though the bath/shower and low-rise beds might prove a challenge for some). Free wifi and good downtown access to Metro and the Dash. I agree with many of my fellow reviewers, the problem with this hotel is its staff. While they are pleasant and courteous, some are a bit clueless, a shame. This hotel would significantly benefit from better front of staff training or perhaps a concierge. I'd certainly stay here again.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank spbyrne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Haymarket, Virginia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2010

Tired, stressed business travleer? The Stardard is NOT for you. Although the front desk staff were all cute, and accommadating they seemed all under the age 15 and couldn't wait to tell me the roof top bar was open EVERY night until 130am with a DJ. Whoopie.

The hotel claims to be "super green" even serving bottled water in cartons in the in-room mini sex bar that also stocks Mr. Bubble-there is not bath tub. However, my room, as well as the entire hotel, was infested with cigarette smoke and my bathroom smelled of party urine. There were two LA magazines, but no hotel information guide, menu-nothing.

Look, I am a very well traveled hip individual up for any fun environment-even while on business travel-however, this was unbearable and I fled with in minutes.

The front desk staff was kind enough to cancel and refund my entire reservation.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank crucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san francisco
Level 4 Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 17 April 2010

Ok, the reviews are definitely right - this is a party hotel. On a saturday night the hallways smell like pot and the pre-parties are happening in the hall. The ratio of me:drunk girls would have been excited 15 years ago but now i'm old and boring.

But contrary to some of the other reviews i found the staff to be helpful and as requested they put me in a quiet room.

The room itself had its wear marks but overall was well appointed and easy to live in.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballywherever
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 March 2010

The Standard is a GREAT hotel... it has such a cool atmosphere, all the design quirks are brilliant, and it is really comfortable and clean. My room was beautiful - light and bright, quiet, private, large and so well designed. There was even an ipod dock in my room! The bed, sheets and pillows were unbelievably comfy. And the rooftop bar is fantastic! I would love to give this place 5 stars. But sadly, I found the front desk staff really unhelpful and rude. They really try to be cool hipsters but while this might add to the hotel's trendy atmosphere, it doesn't work when it comes to good customer service. They were very rude when I was checking in. For the duration of my stay there was a problem with the phone in my room and I could not access my voicemail messages or receive any phone calls. Although I asked them repeatedly to fix this for me, they seemed uninterested and the problem was never resolved. Having said that, the hotel was so gorgeous that I would love to stay there again! If you can deal with the too-cool-for-school staff, definitely go for the Standard!

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TheWandererReturns7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seabrook, Maryland
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 March 2010

My husband and I stayed at this hotel for 2 nights. We were a little worried because neither of us are the partying type and this hotel is apparently known for it's rooftop bar. We were on the 4th floor, so at night you could hear the traffic noises (the high fan setting on the A/C took care of that) but we didn't hear any music, partying or next door neighbors. The rooms are very clean and "modern", with white walls, tiles, sheets, etc. Some people called it sterile but it makes any stains or dirt stand out, which I didn't find. The room we stayed in had a bathroom with a glass walled shower, so a person sitting on the bed could see into the shower. Obviously not recommended for friends traveling together or modest people. The hotel is 2 blocks away from the subway and a block away from all the major bus stops. If you're looking for a decently-priced hotel in the heart of downtown close to multiple forms of transportation and you're not looking for all the frills, this hotel is perfect.

  • Stayed March 2010, travelled as a couple
    • Value
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Helpful?
1 Thank Cyanicdelphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, AZ
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 March 2010

I went to the Standard (downtown LA) for my bachelorette party. There were 10 girls looking to hit the town. When we first arrived the valet was very confusing. The first car was told to leave everything in the car and that valet is $33 a night and would be charged to the room. The second car was about 3 minutes behind us and the valet told them they had to pay $30 cash up-front and carried up all their own bags.

The rooms were clean and very european. Low comfortable beds and a very interesting clear wall going into the bathroom. (The shower curtain did create a non see-thru barrier). They had a super fun mini bar, filled with Mr. Bubbles (even though there isn't a bathtub?) flip-flops and a condom. However, the room did not have an ice-bucket or coffee maker, go figure!

The rooms were very comfortable and the rooftop bar is awesome. The food and atmosphere is unbeatable. The wait staff was friendly and quick.

The rest of the hotel staff was extremely unhelpful! They were rude at times and definitely more interested in everything but helping guests! We tried to get cabs and they gave us a number that didn't come to the area and then said they didn't anything else to give us. We tried to get a number for pizza and they said they had one. When we called, it was a restaurant delivery service. It was a $50 cab ride to Hollywood so if you are wanted to hit the town at night, this is not the place to go! If you are staying in downtown or want a very chic place for drinks with a view the standard is where you wanna be.

Our last night we decided to stay at the restaurant for dinner while we waited for our cab, we ended up getting a number from security. We split up the bill and the waiter ended up double charging one of the people and then took 15 minutes to clear it up. The charges did end up clearing from his card, but it wasn't until 5 days later.

I think they have many management issues, but if they can find some people who are happy and helpful, this could be a perfect downtown option!

  • Stayed March 2010, travelled with friends
    • Value
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Helpful?
Thank JDowns82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
km59257
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 March 2010

Booked a room at the Standard before i read the reviews, and then i was really nervous about our stay. Our expectations of a hotel are different than other travellers, i guess, becuase we were thrilled with the Standard. It was easy to get to from LAX, and the parking was great. Justin checked us in, and was super friendly. The hotel is beautiful, but my taste is different than the average person. I loved the sleek lines and modern look. Our room was super clean, with lots of cool extras. As said before, the bathroom is unconventional, but i am fine with being naked in full view so it worked out just fine :) i can see how a more modest person would not be thrilled though. I must point out that the grout is obviously meant to be grey in the bathrooms, NOT white and dirty as reported by others. SOmeone who knows nothing about and does not appreciate mdern design should not stay here. the lack of tacky art and nasty patterns was truly refreshing. If this is what dorm rooms really look like, you must have gone to a pretty nice school!

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank km59257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Standard Downtown

Property: The Standard Downtown
Address: 550 S Flower St, Los Angeles, CA 90071-2501
Phone Number:
Region: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Los Angeles
#86 Business Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Standard Downtown 4*
Number of rooms: 207
Official Description (provided by the hotel):
A downtown Los Angeles, California luxury boutique hotel located near the LA Convention Center. This business hotel features 207 guest rooms & suites, event space, rooftop bar and Biergarten, 24 hour restaurant & rooftop pool. The newest addition to the hotel is SPiN - a ping-pong club founded by Susan Sarandon. ... more   less 
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Also Known As:
The Standard Downtown La Hotel Los Angeles
Standard Hotel Los Angeles
Standard Downtown La Los Angeles
Standard Hotel La
Standard Downtown La Hotel

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