Hands down, this hotel has the best front desk and customer service of anywhere I have ever stayed. They go out of their way to accommodate. The morning free breakfast is perfect and casual. My 9 year old son loved the unlimited free snacks. We did not stay at the main hotel, but rather in the "hills" location. Upon check in, the friendly staff greeted us with sparkling lemonade in champagne glasses, which my son thought was the COOLEST THING EVER. He is still reading the snack list offerings to family members! Pros: it was beautiful at night, clean, and transportation was great about picking us up almost immediately when we called. Cons: It was VERY outdated, the curtains had big stains, and the carpet was old and dingy. When we arrived at 9:30 p.m. we self parked and the area was poorly lit where we had to walk to our room. Never being there, were were a bit nervous.
We would definitely stay again, but until the rooms where we stayed are updated, we would choose the main hotel.
This place should be VERY proud of the employees that provide GREAT customer service and an overall very pleasant experience. Thank you:)
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- Also Known As:
- Hotel Hollywood Hills
- Hollywood Hills Los Angeles