The LAX location has significant management issues, at least based on the experience I had with this rental as a Presidential Circle Member.
Upon arrival on the 6th of August, my name was not on the #1 Gold Board. This is inexcusable in and of itself, as the reservation was made in March. Thus, I went to the #1 Gold service counter, where I was fourth or fifth in line. The wait there was an hour to get our car. This is especially frustrating with my family in tow, as this was a vacation rental.
On August 12th, the car, a Chevrolet Impala, was struck by a rock thrown from a freeway overpass. Nobody was hurt, but the windshield was damaged. We returned the car on the 13th to LAX. After a 15 minute wait in line, the #1 Gold desk informed me curtly that the exchange would be handled by customer service. This required another lengthy wait. The car was exchanged for a Dodge minivan, which should be in this RR. The second car had a filthy third row area. The cup holders were full of uneaten food, and spilled coffee. The car itself needed an alignment, as it pulled to the right during normal driving. The transmission shifted hard at some times, and slipped at others, on the five-mile drive back to my in-laws' house.
I returned this car within an hour, and then things got much worse. Three successive minivans on the Hertz lot ALL had trash in the third row, including a half-eaten burger. One of them had the light on the inside of the tailgate dangling from wires. All three had high mileage - 38k, 60k, 68k. Given that the first minivan of the day had obvious mechanical issues, I was unwilling to take an unclean vehicle, with obvious issues, and potentially other issues given the high mileage.
The customer service manager at the rental return area was unwilling to look at a larger class of car, until eventually a Jeep Patriot was provided. While this is nominally a larger car, it is in fact smaller inside and has less luggage space, which is a real problem for a family vacation. As it was 2:25 by this time, and I first arrived at Hertz at 10:30, I took it anyhow.
I was at the return counter outside because the #1 Gold line was at least 20 deep.
While driving back to my in-laws, I noticed that this car pulls to the left while driving. It too needs an alignment. At least it's clean.
Four minivans with serious issues, and another vehicle with an obvious need for an alignment, and an obvious shortage of staff at #1 Gold, equals a local management issue. Renting very high mileage vans is a corporate problem. Shouldn't be done.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.