We had frequented this restaurant long ago-then it seemed to go downhill. We were told recently that it was again excellent-so, we went for lunch before the Opera. The room was freezing. Our complaints went unheeded. So, we ordered from a small ,but interesting menu. We were served our salads and both were very good. 20 minutes later and no food. When we inquired, we were told that it would be "right up." My husband's short ribs were o.k., but my order was not recognizable. I ordered a half roasted chicken with mushrooms, but what I received was a dry chicken breast with some tomatoes and broccolli rabe. I sent it back-Seems there was no half roasted chicken. I ordered a hamburger-rare no cheese. 20 minutes later after much cajoling I got my hamburger, well,well done-no cheese and no bacon. I thought I would try it and it was inedible-tough and tasteless. We complained and they asked if they could bring something else.absolutely not! The staff was unresponsive.They suffer from a complete lack of training and normal responsiveness. To make matters worse, while they drove us to the opera, they were not available to drive us back, even When we told them that we might leave early-So we walked back to the hotel-good thing it was downhill. Never again!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.