Beautifully designed hotel from the lobby to the rooms. I loved my room and the bed, desk and linens were wonderful. The in-room snack/booze festival were convenient, well-chosen and not as dramatically over-priced as that sort of min-bar action is normally--smart.
That said, I was very disappointed with the shower and bathroom. Use of the shower, which appears to have been designed to be used without a wall or curtain to separate it from the rest of the bathroom is deeply flawed if the shower head doesn't work perfectly and if you aren't a champ at this method of showering already. Since I was not looking to pick up a new skill during my stay after a long day of hiking in the desert, the bathroom floor was flooded and had standing water all night--not great for a late night trip to the bathroom.
On check-out, when I reported this, there was a perfectly fine apology, but no attempt to "right" the problem in my favor.
The bar, restaurant and front desk staff were all very kind and helpful otherwise and if I can manage a better bathroom, I will stay at the Ace Hotel again without hesitation.
- Official Description (provided by the hotel):
- Ace Hotel Downtown Los Angeles opened early 2014 in the historic United Artists building in Downtown LA. An ornate, storied and vibrant Los Angeles gem, Downtown is undergoing a renaissance. Built in 1927 for the maverick film studio, the UA theater and tower stand as monuments to a group of seminal American artists pushing out on their own. ... more less
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