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“Service”

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Courtyard Los Angeles L.A. LIVE
Ranked #80 of 355 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersGold level
Reviewed 31 July 2014 via mobile

Excellent service by the staff at this hotel. Cassie at the front desk took great care of our group. This recently opened property did a great job in finding excellent staff. Our group was highly impressed.

Stayed: July 2014, travelled on business
Thank FiggityFigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 July 2014

We recently travelled to L.A. for a family vacation and were extremely lucky to have discovered this gem. The staff was incredibly helpful and made you feel like you were staying at a 5 star hotel. I can't recommend this hotel more for any future visits to Los Angeles.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Beachlife142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

Staying at Courtyard Los Angeles LA LIVE was awesome. Everything is super new and very clean. The staff is friendly and extremely helpful. Everyone goes above and beyond to make your stay as enjoyable as possible. Super clean rooms and great location right by the Staples Center near tons of fun restaurants and bars. I can't wait to stay here again!

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Katy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

I recently just got back from my trip. After staying at the Courtyard, I now know where I will be staying the next time I am in LA. Great service and AMAZING staff!!! I would definitely recommend it to my friends and family.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank erra o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

checked in, went to the bathroom, pubic hair on the seat, hair and foot print in the tub and sink.
you can see hair on the floor too, called front desk and they sent housekeeping with in 10 minutes. but that was just gross, who ever checks these rooms are not doing there job.
rooms are very small, and as usual parking prices is ridiculous, valet service was prompt.
the a/c is so loud that it gave me a headache, watching the television was torture because you had to compete with the a/c noise. bed was good, rooms are nice but very small, but that's downtown L.A.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank universeenergy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erik p, General Manager at Courtyard Los Angeles L.A. LIVE, responded to this reviewResponded 29 August 2014

Thank you for posting your feedback regarding your stay back in mid July. We had experienced a few concerns with our AC noise issue right around the same time of your stay and have since corrected the issue hotel wide. Housekeeping services have improved dramatically and our guests have been sharing and posting positive feedback....we finally worked out the kinks of being new...more importantly we hope to have you choose us again for your next LA stay to experience all our improvements and changes....

Erik P - General Manager

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Reviewed 25 July 2014

Great location. Friendly and the rooms are immaculate. Nothing less than what I expect from a Marriott. My family and I were very happy with the level of service we received. DEFINITELY will stay here again and HIGHLY recommend this hotel.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Marcos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

Stayed here at the end of June, when the hotel was newly opened. You can't beat the location - right across from Staples Center, and right next to Downtown LA (only minutes' walk away). Staff was very helpful and friendly, and I was able to use one of the meeting rooms on the 2nd floor for a business meeting. Great meeting facilities, and the A/V guy was very helpful in getting everything set up. Reasonable rate for room use as well. The Courtyard rooms were way better than your normal Courtyard. The beds were outstanding - super comfortable, great sheets, etc. I felt like this hotel is such a great value, since you are getting JW Marriott type rooms at Courtyard prices. My new place to stay in downtown LA!

  • Stayed: June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Los Angeles L.A. LIVE

Address: 901 West Olympic Boulevard, Los Angeles, CA 90015-1327
Region: United States > California > Los Angeles > Downtown , Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #80 of 355 Hotels in Los Angeles
Price Range: £188 - £407 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Los Angeles L.A. LIVE 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
The Courtyard Los Angeles L.A. LIVE captures the excitement of the "most entertaining place on the planet" while striking the perfect balance of comfort and function. Our state-of-the-art spaces to eat, drink, socialize and slumber inspire productivity and encourage relaxation in a friendly yet modern environment. Catch our innovative vibe at Cafe Table 901. By day, the casual bistro serves healthy breakfast options accompanied by your favorite Starbucks® drinks. By night, an array of beers, wines and custom cocktails complement a menu of hearty meals. Meet up with friends in our spacious lobby with convenient media pods, or host a conference, wedding or reception in event rooms that can accommodate up to 250 people. Our fitness center and outdoor pool will have you feeling energized and refreshed in no time. The luxurious beds in our well-appointed, tech-savvy guest rooms deliver a sound night's sleep for an ideal way to wrap up an exciting day in the City of Angels. ... more   less 
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