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“One issue with The Market convenience shop” 4 of 5 bubbles
Review of Courtyard Los Angeles L.A. LIVE

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Courtyard Los Angeles L.A. LIVE
Ranked #39 of 348 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersGold level
Los Angeles, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“One issue with The Market convenience shop”
4 of 5 bubbles Reviewed 18 August 2014

This Couryard opened in July and is very clean and modern as you would expect. I liked the lobby which has plenty of quiet work spaces and food at The Bistro was great as well.

One thing to note is that paying for items in the 24-hour convenience store isn't that convenient. During the check-in peak hour, I had to wait in line for quite a while just to have a bag of cookies charged to my credit card. Perhaps an alternative would be a self-serving payment processor. That would save time as well prevent those occasional guests who decide to simply take an item and walk away without paying!

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NHGuest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erik p, General Manager at Courtyard Los Angeles L.A. LIVE, responded to this review, 29 August 2014
Thank you for your posting regarding your recent stay. Yes, during that time we had a large group event in house and unfortunately lines were common during their peak times at the desk. We have implemented a few new processes since your comment to assist with this and also make market purchases easy for guests that want to buy and go....thanks for the great advice!

Erik P - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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221 reviews from our community

Traveller rating
    128
    65
    24
    4
    0
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 4 August 2014

Overall room product was good. The room was clean and check in/check out was efficient and friendly service. The worst part of the entire experience is the valet procedure. We went in and out 6 different times over the weekend and almost every experience was awful. The valet associate never approaches your car or gives direction on where to leave your vehicle when dropping off. I had to break up several conversations between employees just to ask a question. Only other complaint was the AC in our room sounded like a jet liner was taking off at all hours of the night.

  • Stayed August 2014, travelled with friends
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erik p, General Manager at Courtyard Los Angeles L.A. LIVE, responded to this review, 29 August 2014
Thank you for sharing your feedback and experience with us.....it has helped to make our valet experience better. We have made several new improvements in addition to adding staff and technology that has dramatically reduced our wait experience for all our guests. We hope this does not keep you from returning again and look forward to showing off our improved valet team/process....

Erik P - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 August 2014 via mobile

This hotel is clean with well proportioned rooms and comfortable beds. It is well run with a courteous staff, ask for Cassie, and a good breakfast. I will definately choose this hotel for any future visits, whether it be for business or pleasure.

Stayed August 2014, travelled on business
Helpful?
1 Thank Pete O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
erik p, General Manager at Courtyard Los Angeles L.A. LIVE, responded to this review, 29 August 2014
Thank you for your recent posting regarding your stay this past month.....we are delighted you enjoyed your stay and shared that with others.....we are making improvements and change everyday to make it even better.....hope to have you back again soon...

Erik P - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
1 review
5 of 5 bubbles Reviewed 31 July 2014 via mobile

Excellent service by the staff at this hotel. Cassie at the front desk took great care of our group. This recently opened property did a great job in finding excellent staff. Our group was highly impressed.

Stayed July 2014, travelled on business
Helpful?
Thank FiggityFigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palos Verdes Estates, California
1 review
5 of 5 bubbles Reviewed 30 July 2014

We recently travelled to L.A. for a family vacation and were extremely lucky to have discovered this gem. The staff was incredibly helpful and made you feel like you were staying at a 5 star hotel. I can't recommend this hotel more for any future visits to Los Angeles.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beachlife142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 29 July 2014

Staying at Courtyard Los Angeles LA LIVE was awesome. Everything is super new and very clean. The staff is friendly and extremely helpful. Everyone goes above and beyond to make your stay as enjoyable as possible. Super clean rooms and great location right by the Staples Center near tons of fun restaurants and bars. I can't wait to stay here again!

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Katy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
1 review
5 of 5 bubbles Reviewed 29 July 2014

I recently just got back from my trip. After staying at the Courtyard, I now know where I will be staying the next time I am in LA. Great service and AMAZING staff!!! I would definitely recommend it to my friends and family.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank erra o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Los Angeles L.A. LIVE

Property: Courtyard Los Angeles L.A. LIVE
Address: 901 W Olympic Blvd, Los Angeles, CA 90015-1327
Region: United States > California > Los Angeles > Downtown , Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 348 Hotels in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Courtyard Los Angeles L.A. LIVE 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
The Courtyard Los Angeles L.A. LIVE captures the excitement of the "most entertaining place on the planet" while striking the perfect balance of comfort and function. Our state-of-the-art spaces to eat, drink, socialize and slumber inspire productivity and encourage relaxation in a friendly yet modern environment. Catch our innovative vibe at Cafe Table 901. By day, the casual bistro serves healthy breakfast options accompanied by your favorite Starbucks drinks. By night, an array of beers, wines and custom-concocted cocktails complement a menu of hearty meals. Meet up with friends in our spacious, open lobby with convenient media pods, or host a conference, wedding or reception in event rooms that can accommodate groups up to 400 people. Our fitness center, outdoor pool and whirlpool will have you feeling energized and refreshed in no time. The luxurious beds in our well-appointed, tech-savvy guest rooms deliver a sound night's sleep for an ideal way to wrap up an exciting day in the City of Angels. ... more   less 
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