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“Great. Close to airport and Loyola Marymount University” 4 of 5 bubbles
Review of Custom Hotel

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Custom Hotel
Ranked #208 of 348 Hotels in Los Angeles
GreenLeadersGold level
Manama, Bahrain
Level Contributor
97 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great. Close to airport and Loyola Marymount University”
4 of 5 bubbles Reviewed 16 September 2013

An old hotel refurbished in European-hip. Great location if you need to be by LAX or Loyola Marymount University.

It's great if you need to stay for a few days - Ralphs Grocery store next door, Coffee Tea and Bean on the corner, Bristol Farms a couple blocks away and it's right across the street from a nice green park if you want to walk or play tennis.

Oh yes, a bowling alley is nearby.

Even though near airport, it was nice and quiet. I found the rooms to be very comfortable. When I arrived there was a terrible smell in the hallway but it seemed to clear up.

Restaurant fine. I had a light dinner there one night. Never tried breakfast.

  • Stayed July 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EvaTheDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, 29 September 2013
Hello, EvaTheDragon:

Thank you very much for your recent visit and for taking the time to post a review of your experience on TripAdvisor. We truly appreciate when our valued guests take the time to comment on their experiences. Guest feedback is critical to our operation and we endeavor to improve our service and operations.

It will be our pleasure to welcome you back to Custom Hotel the next time your travels return you to Los Angeles, California.

Warmest Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,507 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (261)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Corpus Christi, Texas
1 review
5 of 5 bubbles Reviewed 15 September 2013

Although the Custom Hotel may be alittle different in style than most hotels in the LA area; its those little quirks that make it so much fun! With a reasonable nightly rate and perks such as the Stratosphere room (must stop by) on the 12th floor, you'll be asking yourself if you ever want to go back mainstream. Like it or hate it, the one thing that will knock your socks off is the excellant customer service you receive (their staff actually seems to enjoy being there).From Ryan at the front desk to Jose in valet, you will be amazed! Thanks to everyone (especially Ryan and Jose) at the Custom Hotel for reminding me what great customer service actualy means!!!!

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, 29 September 2013
Hello Robin G,

Thank you first and foremost for taking the time to post a review of your most recent stay at Custom Hotel. While I was glad that you enjoyed our "kitchy" styling I was truly honored to read that you were blown away by our service, in particular that of Ryan of the front desk & Jose of valet. I will be sure to pass along your kind words to both of their managers. Please do come back and visit us in the near future.

Warmest Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 6 September 2013

I was forced to have a nights stay in this hotel on the 31st of August due to a flight cancellation. We were all given a $50 room credit for our meals - since we arrived WELL after the eating facilities had closed, we were told that the water in the rooms would be charged to this credit..... I get home check my credit card and low and behold I have been charged!!! I have attempted to contact the hotel through their facebook page - no answer. I must say the bed was comfortable, but the shower left a lot to be desired.

  • Stayed August 2013, travelled solo
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, 29 September 2013
Hello, Donna M:

Thank you very much for your recent visit and for taking the time to post a review of your experience on TripAdvisor. It was disappointing to read that your experience feel short of your expectations. As I mentioned in my initial response to your Facebook message we have credited back your account and apologize for the delay in response.

As evidenced by the many satisfied guests in other reviews on this site, I am confident that your experience was the exception and not the standard. Therefore, I invite you to return and give us a chance to win you over on your next experience. I am confident we can turn this "ow" into a "WOW" and restore your faith in our product and service. Please feel free to reach out to me directly if I may be of personal service.

Warmest Regards,

Trent Allen
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Los Angeles hotels

nyc
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

Stayed here to be convenient to son's school....wound up to be so much more than convenient! Great, helpful staff - state of the art room's - great amenities, spectacular views, Would stay here again........

Room Tip: higher floors, have better view and better amenities 8 -12.
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank italia082011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, 4 September 2013
Hello italia082011,

Thank you for taking the time to post a review of your recent stay at Custom Hotel on TripAdvisor. We are ecstatic to read that your stay with us went above and beyond your expectations, in terms of our rooms, views, and staff. Please do stay with us again the next time you are visiting your son or simply in the Los Angeles area.

Warmest Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

We booked this hotel purely for location as my husband and I had different flights at different times and we need to be reasonably close. Airport transfers for both of us was excellent and whilst I was waiting the staff were really helpful in arranging an excursion for me to while away a day. Hotel room was pretty basic - bathroom was good, and a great stereo. Carpet was 'industrial'! Not too much nearby food or entertainment wise, but we took a cab to Marina Del Ray. If we need an airport hotel again we would definitely stay here for the good location, transfers and helpful staff.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rougegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, 4 September 2013
Hello Rougegirl,

First and foremost I must say that I am glad you discovered our Property and I'm also very glad you look the opportunity to write such and honest review about you r stay with us. We truly do appreciate guest feedback here at Custom and it's nice to know that we seem to be on the right track. Please do keep us in mind the next time your travels bring you to the area.

Warmest regards,

Trent Allen
Front Office supervisor
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmond, Oklahoma, United States
1 review
4 of 5 bubbles Reviewed 2 September 2013

I liked the hotel, it was a good location, nice layout and amenities. The staff was really friendly and helpful. It was a great location, accessible to the city and close to the airport. Free airport shuttle was a plus as well!

  • Stayed May 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, 4 September 2013
Hello William G,

Hope all is well back in Oklahoma. Thank you for taking the time to come on TripAdvisor and write a review of your most recent stay at Custom Hotel we are pleased that overall you enjoyed your entire experience with us. Please stop by the next time you are in town we would love to have you back.

Best Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 31 August 2013 via mobile

Great location near Santa Monica area etc and LAX, friendly and kind staff, good service in the restaurant which is spot on. Breakfast is great, rooms are good, not trying too hard and perfectly serve there purpose.

For a hotel that doesn't overcharge I definitely recommend this place.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dpowers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, 1 September 2013
Hello David,

Thank you for taking the time to post a review of Custom Hotel on TripAdvisor. Guest feedback is extremely important to us, as it helps us to evaluate our product, service and operations. It was great to read that you enjoyed every aspect of your experience with us. Hopefully the next time you take a flight from Heathrow it doesn't seem as long.

We look forward to welcoming you back to Custom Hotel the next time your business or leisure plans return you to Los Angeles.

Warmest Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Custom Hotel

Property: Custom Hotel
Address: 8639 Lincoln Blvd, Los Angeles, CA 90045-3503
Region: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] ... more   less 
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Also Known As:
Custom Hotel Los Angeles

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