I had the unfortunate disappointment of staying at this Accor property. The property itself was well situated, great colour schemes and mood lighting. The housekeeping staff were very professional and did a great job. The front desk was also very friendly and helpful. However, when we first pulled up to the hotel, we had to locate the valet. It was Friday at 11PM! Seriously? After we unloaded the luggage and headed into the hotel someone offered to help. Well from outside to in, all you could here was Latin music very loud. The lounge on the main lobby level didn't seem to have any hotel guests. It was an interesting scene, but not one I was looking for when all I wanted was a place to have a cocktail and maybe enjoy some food.
The lifts and hallways were well designed and maintained, however the rooms were a completely different story. The shower height was so low and well below any standard building code from my experience. I had to literally crouch to wash my hair. The shower itself was located in the tub which has this awkward area in the back where the water spills over the side onto the floor. The beds were too low and uneven. But hey, the three phones in the room make up for all that. (Sarcasm:).
It was my Birthday weekend celebration so my friends got me a Spa Massage. Checked-in and showed the Accor card and was told I would receive a 15% discount after my treatment. I enjoyed my service and as checking out, realized my friends had already paid. The Spa staff told me that the discount had not be applied and that she would have to get her manager to contact me on Monday to handle this. No call Monday, Tuesday, Wednesday, Thursday. So I called back and left a message for a manager who had a very thick French accent. She didn't call back until Monday, June 30th, four days later. Apparently she was returning my message from earlier in the day! She denied that such a program even existed for Accor Platinum members to receive a discount. The fact is that there is a discount and for someone like me who has stayed months at Novotels knows there are programs to attract hotel guests to use these service..I don't like the inaccuracies.
In any event, I personally have no intention of staying at this property. I am also certain that my friends will not be renewing their Accor memberships this year! When service is your business, make me believe it is.
- Official Description (provided by the hotel):
- Sofitel Los Angeles at Beverly Hills is a stunning hotel in LA offering elegant luxury accommodations and dramatic decor with an ambiance that combines see-and-be-seen excitement and the calm of an urban resort.Ideally situated on the corner of La Cienega and Beverly Boulevard opposite the Beverly Shopping Center this West Hollywood hotel is conveniently located near Cedar Sinai Medical Center Rodeo Drive Melrose Avenue and Sunset Boulevard.Discover a unique blend of French fashion mixed with Hollywood glamour at this elegant hotel.Choose from 295 rooms on 10 floors including 26 suites and two Imperial Suites all featuring Sofitel's luxurious feather top and duvet sleep system - SoBed.Savor the distinctive and delicious cuisine at Esterel, our new contemporary French restaurant. ... more less
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- Also Known As:
- Sofitel Los Angeles Hotel Los Angeles
- Accor Los Angeles
- Los Angeles Sofitel