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“Concave mattress did me in after 4 nights.”

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Sofitel Los Angeles at Beverly Hills
Ranked #25 of 355 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 11 August 2014

While I will praise the Sofitel for its excellent staff and food, my room desperately needed a new mattress.

I sleep very well and never have had a issue with mattresses. I found my Sofitel mattress was firm on the edges, but entirely concave in the center. They have lovely down mattresses covers and duvets, but they needed to replace the mattress in my room.

They responded quickly with a plywood board to place over the existing wooden platform. As I knew this would not solve the underlying problem, I placed two of my down pillows to elevate the sinking mattress and give my aching back some support.

Room Tip: Do NOT take the rooms that put the bed on a angle, unless they provide you with shin guards. Weird c...
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Katherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this reviewResponded 13 August 2014

Bonjour Katherine L,
I am glad to read you found the food and the staff excellent, but I am sorry for the inconvenience with the mattress.
We really want our beds to be the most comfortable as possible for our guests, and I apologize if it was not the case for you.
Do not hesiste to email our project manager (clotilde.lucet@sofitel.com) to let her know in which room you were for us to solve this problem.
We hope to welcome you back soon,
Warm regards,
Eric Lemaire, General Manager

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950 - 956 of 2,961 reviews

Reviewed 10 August 2014

The location of the hotel is perfect as a base to drive anywhere in LA, although is far from the beaches. Good reception desk service and check-in/check out, very useful concierge service. Very good breakfast, more european then american style; attentive restaurant staff. Rooms were standard for Sofitel, clean and well apppointed.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank acukiert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this reviewResponded 13 August 2014

Bonjour acukiert,
Thank you very much for your review and I am glad our staff made you feel welcome and offered an attentive service. Our breakfast table tries to offer a large choice of food for all our guests to find what they prefer : waffles, pancakes, french pastries, baguette, fruits, yogurts, omelette station, charcuterie, ....
We hope to welcome you back soon,
Warm regards,
Eric Lemaire, General Manager

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Reviewed 6 August 2014

Staying for two nights as a layover on way to NY and looking for something central but not in the tourist Sunset strip area, the old Sofitel was adequate.
The staff were very pleasant and helpful but the room was very small and old.
The view was terrible but this motivated us to get in the car and head out.
Parking fee was extreme... US$37 per day plus tip every time you asked for the car.

I wont stay there again as the feeling of the hotel was old, deserted and somewhat neglected... not Beverley Hills class.

Room Tip: Ask for a Hills View room as the other side is a view of the Beverley Centre car park.
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  • Stayed: October 2013, travelled as a couple
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    • Sleep Quality
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1  Thank Gregory A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this reviewResponded 7 August 2014

Bonjour Gregory A,
I am sorry that your stay was not up to your expectations.
We are constantly trying to improve our rooms and to make them more modern, and I am sorry if you had a room which has not been renovated yet.
Otherwise, I am happy to read our staff made you feel welcome.
Warm regards,
Eric Lemaire, General Manager

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Reviewed 6 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank ls1126
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this reviewResponded 7 August 2014

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Reviewed 6 August 2014

We had travelled from Canada to the east coast of USA and across to LA, so you can imagine us having a fair amount of luggage. When we arrived we were not given hill view rooms, as booked. However, they did move us the following day as they had no rooms available on our night of arrival. The rooms were extremely small, however the bed was extremely comfortable and the shower/bathroom very nice. I would probably stay here again but not for a long duration. Breakfast is very pricey.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank louwatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this reviewResponded 7 August 2014

Bonjour louwatson,
I am sorry if you found the room to be a little too small. Some of them are bigger than others, and it also depend on the room's shape: corner, angle...
The hotel is completly sold out during summer time, and thank you for your understanding for the Hollywood Hill View room not being available for your first night.
We hope to welcome you back soon!
Warm regards,
Eric Lemaire, General Manager

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Reviewed 6 August 2014

This is a trendy hotel with good music at the lobby bar. The beds are very comfortable, the room is very clean and well maintained. It is directly opposite Beverly Center and walking distance to Robertson area, so convenient to get food and breakfast without looking too far.The staff are friendly and helpful. It was a great stay for us and will definitely come back!

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank lovelife88HongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this reviewResponded 7 August 2014

Bonjour lovelife88HongKong,
I am happy that you really enjoyed your stay and that you spent nice evenings in our bar where we have every night some live music.
Hope to welcome you back soon!
Cheers,
Eric Lemaire, General Manager

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Reviewed 5 August 2014

We checked in today for one night .
The staff at check in is efficient and friendly . The rooms are nothing special, with lots of angles , instead of being rectangular ! Lots of wasted space, which makes for a smallish room .
Dated decor, and an unpleasant air freshener (? ) smell in the lobby.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank bebamegali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Los Angeles at Beverly Hills

Address: 8555 Beverly Blvd, Los Angeles, CA 90048-3303
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Los Angeles
#8 Business Hotel in Los Angeles
#10 Romantic Hotel in Los Angeles
#11 Spa Hotel in Los Angeles
#14 Luxury Hotel in Los Angeles
#19 Family Hotel in Los Angeles
Price Range: £193 - £388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel Los Angeles at Beverly Hills 4*
Number of rooms: 295
Official Description (provided by the hotel):
Sofitel Los Angeles at Beverly Hills is a stunning hotel in LA offering elegant luxury accommodations and dramatic decor with an ambiance that combines see-and-be-seen excitement and the calm of an urban resort.Ideally situated on the corner of La Cienega and Beverly Boulevard opposite the Beverly Shopping Center this West Hollywood hotel is conveniently located near Cedar Sinai Medical Center Rodeo Drive Melrose Avenue and Sunset Boulevard.Discover a unique blend of French fashion mixed with Hollywood glamour at this elegant hotel.Choose from 295 rooms on 10 floors including 26 suites and two Imperial Suites all featuring Sofitel's luxurious feather top and duvet sleep system - SoBed.Savor the distinctive and delicious cuisine at Esterel, our new contemporary French restaurant. ... more   less 
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Also Known As:
Sofitel Los Angeles Hotel Los Angeles
Accor Los Angeles
Los Angeles Sofitel

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