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“Outstanding staff and great value”

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Comfort Inn Near Old Town Pasadena in Eagle Rock CA
Ranked #81 of 352 Hotels in Los Angeles
GreenLeadersSilver level
Reviewed 8 January 2014

We stayed at this hotel when we went to the Rose Bowl. The location was outstanding. Easy to get on and off the expressway and very close to public transportation that allowed us to avoid the horrendous traffic during the days before and day of the Rose Bowl. The staff had information printed out for all the major attractions and events and answered countless questions with such kindness and patience. Every single staff members was warm and hospitable. The room were updated and very clean and close to some excellent hotels as well as a Target and drug stores. The breakfasts were excellent. We actually stayed longer than planned due to the value and staff.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
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1  Thank Susan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena in Eagle Rock CA, responded to this reviewResponded 16 April 2014

Dear Traveler

Thank you for taking the time to write a review on Tripadvisor.com regarding your stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Esmirna Medeles
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (529)
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178 - 184 of 530 reviews

Reviewed 4 January 2014

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Gene T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena in Eagle Rock CA, responded to this reviewResponded 16 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 January 2014

This Comfort Inn is about half way between Pasadena and Glendale on Colorado Blvd with relatively easy access to each and good access to the 134 freeway. I was looking for a less costly alternative to the Glendale Hilton and Embassy Suites so I thought I would give this place a try since I'd seen several 4 star ratings for this location; don't believe those 4 star reviews. You might be able to give it 3 stars with a stretch.

This is an older motel with doors that open into the parking lot. Rooms are adequate at best and show their age. The rates are relatively low which is why people may rate it higher. There is an included breakfast which is on the low end of typical. My stay was quite noisy mostly due to the clientele - workers who would drink outside and talk loudly at night, and then start up their trucks early in the morning to warm them up. All in all, it is acceptable if you want a place to sleep for a night. I will not stay here again.

  • Stayed: December 2013, travelled on business
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2  Thank CptCrunch51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena in Eagle Rock CA, responded to this reviewResponded 16 April 2014

Dear Traveler,

Thank you for taking the time to complete a review on Tripadvisor.com regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Esmirna Medeles
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014 via mobile

The staff could not have been nicer or more helpful in advising guests on how to navigate all the Rose Parade logistics. Very clean room. Great bed with high quality mattress and pillows. Big tv.
Decent breakfast with eggs, potatoes, yogurt, waffles, fresh fruit...
They even opened breakfast room at 4:30am to accommodate parade goers.

It's too far to walk to parade from hotel. Be sure to leave by car by 5am on parade day to avoid traffic jam and to find good parking.

Great hotel. No elevator to second floor, though, so beware if you can't carry luggage upstairs.

Stayed: January 2014, travelled with friends
Thank israelfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena in Eagle Rock CA, responded to this reviewResponded 16 April 2014

Dear Traveler,

Thank you for taking the time to write a review on Tripadvisor.com regarding your stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Esmirna Medeles
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2013

Easy to get to, we found check-in to be friendly and expedient...in fact, our room was ready early! Bottled water and a carryall were gifted to us - for Rose Parade watchers, notebooks on counter gave all sorts of info. Cookies awaited us with a cup of decent coffee after we returned from dinner. (Starbucks is just 282 steps from Rm 119.) Yes, it's a bit noisy, but not unreasonable. The King bed felt nice and comfortable. Breakfast room busy and smelled great, with that waffle maker chirping frequently. Nice way to start the day!

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena in Eagle Rock CA, responded to this reviewResponded 14 March 2014

Dear Traveler:

Thank you so much for taking the time to write a review regarding your recent stay at the Comfort Inn Near Old Town Pasadena. We are positive your comments will be very helpful to other travelers who are planning that much needed trip to one of the best cities in the world: Los Angeles, California.

We hope you had a great stay and look forward to seeing you in the near future.

Truly yours,

Esmirna Medeles
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Decent hotel with clean room. Our last day check-out was at 11am so we packed our one suitcase up in the car and went out for breakfast. We came back to our room at 10 and the housekeeper was inside cleaning. We told her "we haven't checked out yet," but she just ignored us and kept cleaning. She had already thrown out all of our toiletry bottles and all the food we had yet to pack up. We complained to the front desk, but they didn't do anything about our items that were already thrown away. They called the housekeeper who simply denied that she had thrown anything away and they took her word for it and then handed us our bill to sign as if nothing had happened... Not impressed!

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank amers815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena in Eagle Rock CA, responded to this reviewResponded 16 April 2014

Dear Traveler,

Thank you for taking the time to complete a review on Tripadvisor.com regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Esmirna Medeles
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2013

Very good and comfortable hotel, great breakfast, I was like the only one in the breakfast room every morning, 2 o 3 ppl max. All the staff was very kind and helpfull. Actually, my main language is spanish, and all of them spoke spanish too, that was a good thing for me. The only con: I was in a 1st floor room (same level of lobby) and from the rooms upstairs I could hear every step they took, a lil bit annoying at nights but not a big deal. Wifi was just good.

Muy buen hotel, buen desayuno. Era casi la unica persona todas las mañanas en la sala de desayuno. Mientras yo estuve, no tuve problemas con las mesas, maximo habian 2 o 3 personas y bastantes mesas vacias. Todo estuvo como lo esperaba, la cama muy comoda. El personal fue muy amable y servicial, todos hablaban español. La unica queja: estaba en una de las habitaciones de abajo y podia escuchar CADA paso que daban los de la habitacion de arriba, lo que podia ser un poco molesto en las noches, no gran cosa. El wifi estuvo bien.

Lo recomiendo ampliamente.

Stayed: December 2013, travelled solo
Thank Marcos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena in Eagle Rock CA, responded to this reviewResponded 14 March 2014

Dear Traveler:

Thank you so much for taking the time to write a review regarding your recent stay at the Comfort Inn Near Old Town Pasadena. We are positive your comments will be very helpful to other travelers who are planning that much needed trip to one of the best cities in the world: Los Angeles, California.

We hope you had a great stay and look forward to seeing you in the near future.

Truly yours,

Esmirna Medeles
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Near Old Town Pasadena in Eagle Rock CA

Address: 2300 Colorado Blvd, Los Angeles, CA 90041
Phone Number:
Region: United States > California > Los Angeles
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Los Angeles
#22 Best Value Hotel in Los Angeles
#32 Family Hotel in Los Angeles
#76 Business Hotel in Los Angeles
Price Range: £88 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Near Old Town Pasadena in Eagle Rock CA 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
COMFORT INN NEAR OLD TOWN PASADENA IN EAGLE ROCK CA The Comfort Inn® Near Old Town Pasadena in Eagle Rock CA will get you rested and ready for anything. You’ll find plenty of other local sites, activities and attractions to explore near our leisure hotel in Los Angeles, some of which include; -Rose Bowl Stadium -Dodger Stadium -Glendale CA -Staples Center -Los Angeles Convention Center -Universal Studios Hollywood -Pasadena Civic Auditorium -Burbank’s Bob Hope Airport -Los Angeles International Airport We cater to both vacationing tourists and business travelers alike with complimentary services and amenities such as: -Free Wi-Fi -Outdoor Pool -Free Hot Breakfast -Guest Laundry Facilities -100% Smoke-Free property (Designated smoking area available) -Electric Vehicle Charging Station -Free weekday newspaper -Free Parking for 1 standard size vehicle Get going with a great breakfast. Start your trip to Los Angeles with our free hot breakfast offering everything from eggs and sausages, waffles, and healthy options like yogurt and fresh fruit. All of our clean, comfortable, well-equipped guest rooms feature premium bedding, refrigerator, microwave, desk, flat screen TV, electronic safe, and more. Whether you’re traveling for leisure or business, alone or with your kids, The Comfort Inn Near Old Town Pasadena in Eagle Rock CA offers comfortable hotel accommodations for every type of travel. Get ready to relax and unwind at this hotel in Los Angeles CA no matter what reason you travel. Get rested, set, go—book a room today! ... more   less 
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Also Known As:
Comfort Inn Near Old Town Pasadena - Eagle Rock Hotel Los Angeles
Comfort Inn Los Angeles
Comfort Inn Eagle Rock
Los Angeles Comfort Inn

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