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“A real surprise” 5 of 5 bubbles
Review of Comfort Inn Near Old Town Pasadena - Eagle Rock

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Comfort Inn Near Old Town Pasadena - Eagle Rock
Ranked #79 of 348 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersSilver level
Issaquah, Washington, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A real surprise”
5 of 5 bubbles Reviewed 31 August 2014

I didn't expect much from the outside; it looked dated and unpromising, but we had reservations for a handicapped accessible room and there weren't a lot of choices. I registered, and from the friendliness and warmth of the front desk clerk through every member of the staff we encountered in our four day stay, we knew we had found a gem. It started with two complimentary bottles of ice-cold water along with our keys and continued throughout our stay with pleasant and quick response to our every request. The room was well-appointed with up-dated bedding and décor; the a/c functioned well, and to our amazement, there was absolutely no road noise! Parking was right outside the room. The Comfort Room, open for complimentary hot breakfast, was well tended and kept immaculately clean and stocked. I can't say enough for the people who work there....even if some of them don't speak English, they make sure your requests are handled efficiently and pleasantly. I was told that most of the staff had been there for a long time. It shows....they look like they enjoy working there.

Room Tip: If you need handicapped accessibility, be sure to specify when you book. I think the availability i...
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Green Features: We were asked to reuse towels if we wished (and we did).
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena - Eagle Rock, responded to this review, 13 September 2014
Dear Traveler,

We are delighted to read that we surpassed your expectations in every aspect except for our exterior appearance. Our guests’ feedback is extremely important to us as it always points out our strengths and weaknesses. Please note that we are currently in the planning stages to renovate the hotel exterior and give it a fresher and cleaner appeal. Our goal is to complete this project by October 2015 and we are hoping that our new look with correlate much better with the quality of our rooms and service.

We truly appreciate your valuable feedback and we look forward to seeing you in the near future.

Best regards,

Esmirna Medeles
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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504 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hawthorne, New York
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 28 August 2014

Dropping my son off at college, so didn't need a high end hotel. It is a motel, but can always count on Comfort Inns. The room was updated, so pretty nice. The free breakfast was very nice as was the staff. Pool looked nice but didn't use it. Am staying there again for parents weekend in the fall. Very reasonable so well worth the money.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena - Eagle Rock, responded to this review, 23 September 2014
Dear Traveler,

Thank you for staying with us while dropping off your son at the Occidental College. We are delighted to read you are coming back for parents’ weekend as you found the hotel comfortable and with reasonable prices. Don’t forget to mention that you are parent visiting the Oxy whenever making your reservation so that you can get the Occidental College Discount.

We’ll see you soon.

Truly yours,

Esmirna Medeles
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

We stayed at the comfort inn for 8 nights and were impressed with the accommodation.

As others have mentioned this location is in a motel style rather than a 'classic hotel style', the rooms are accessed via the parking lot. The hotel entrance and parking lot are set a good distance from the main road which ensures passing traffic cannot be heard from the rooms.

The rooms are large, clean and comfortable, our room had a large bed and also desk and desk chair, and also a small table with two chairs. There was also a microwave, good sized fridge and coffee machine. Breakfast is served each morning and was always fresh and well stocked, with a good selection of hot and cold options. The housekeeping staff did an excellent job keeping the room clean and tidy. There was also a pool, sunbathing area and hot tub area which is accessed with the room key.

The area surrounding the hotel is quiet and safe, there are a number of restaurants offering a good selection of food and price range within a 5-10 minute walk as well as a shopping mall and other shops nearby. The hotel is 15-20 minute drive to downtown LA (sometimes more depending on traffic) there is also good freeway access within 5 mins drive. There is also a good bus service from nearby.

We would definitely stay here again.

Room Tip: We were room 119 and had no problems!!!
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank roma81jp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena - Eagle Rock, responded to this review, 11 August 2014
Dear Traveler,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Truly yours,


Esmirna Medeles
Director of Sales
Comfort Inn Near Old Town Pasadena - Eagle Rock CA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hoffman Estates, Illinois
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

While I agree with a previous review, this is more of a motel than a hotel, we had a great experience. Our room was clean and very large. The staff was very pleasant. The breakfast was good. The breakfast room attendant never stopped moving and kept everything well stocked. Though the breakfast room is a little small. There were 2 reasonably priced washers and 2 dryers. The only down side is this hotel isn't located near any tourist attraction and with LA's traffic be prepared to spend some time in your car.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ArleneF31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena - Eagle Rock, responded to this review, 11 August 2014
Dear Traveler,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Truly yours,


Esmirna Medeles
Director of Sales
Comfort Inn Near Old Town Pasadena - Eagle Rock CA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 3 July 2014

I'm confused by some of these other reviews (which we read before booking our stay here). What hotel did they stay at?! First off, this is not a hotel, it's a MOTEL. How does one differentiate? A hotel has a lobby, then you go to your room from that building. This place, you drive right up to your room. Staying on the first floor means anyone can walk up to your room at any time (in a fairly seedy area it seemed). My wife and I checked in and were assigned room room 125 initially. When we got in, the room smelled like smoke. Since I had just signed off on not smoking in the room, I didn't want to be charged for the smoke smell so we went back to the front desk, explained what the room was like, and were reassigned room 115, just down the way. As we pulled up to room 115, my wife noticed that one of the windows to the room was open. There was a screen on it, but it was open, which was a bit unsettling. We walked into the room and, wouldn't you know it - it smelled of smoke too! The toilet wasn't functioning and, at that point, we called it quits with the Comfort Inn. While I got a full refund, my wife found the Embassy Suites in Glendale, just a few miles away. The Embassy Suites was a bit more expensive, but the accommodations were phenomenal, they provide a complimentary made-to-order breakfast, and there are free drinks from 5-7:30 every evening. Like, free alcoholic drinks in the bar! We will be staying at the Embassy Suites next time for sure. The staff at the Comfort Inn did do their best, I will give them that. However, you can't change a dangerous-looking, smoke-filled, non-functioning room no matter how kind you are. It's the fault of the hotel itself, not the staff.

Room Tip: We were assigned rooms 125 and then 115. Both were disgusting and so we left.
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  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Blsackett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena - Eagle Rock, responded to this review, 5 July 2014
Dear Mr. Sackett,

We are truly sorry for the problems you experienced at our property, and once again we would like to offer our apologies for the 3rd time (1st time in person, 2nd time by responding to another review you wrote on another site, and now a 3rd time through this site). This time however, I will address your concerns more explicitly so as to avoid any misunderstandings.

First of all, as soon as you informed us that you were not satisfied with the first room (125), we offered to move you to another room so that you could have a comfortable stay. However, it seems that you were not satisfied with the second room either (115) and informed us that this room also smelled as smoking room, and that your toilet wasn’t working. At this point, our agent did offer to go and assist you with the toilet, but she also wanted to confirm that in fact this second room smelled as you claimed. However, since you refused any assistance and decided to leave our agent apologized and immediately refunded your credit card for the full amount.

Please be informed that we did inspect both room rooms upon your departure. The first room had a light smoke smell, so you were correct and thus we truly appreciate you brought this matter to our attention. However, the second room didn’t have any smell, and the only reason the toilet was clogged up was because you tried to flush it with so much toilet paper in it. So, while our motto is “our customers are always right” it is always important to address issues as they occurred, and without misleading information. Nevertheless, our customers’ satisfaction is extremely important to us, and that’s why regardless of the fact that the second room was in perfect condition in the end you were offered a full refund.

We are glad that you find another hotel that met with your expectations, and that you had a great stay. We want our guests to have a great time while visiting Los Angeles, and a good and comfortable stay regardless of the place of their choice.

Thanks for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

Nice clean,spacious rooms. the pool was ok for a quick swim. Great breakfast for a "simpel" hotel. The staff was very friendly and helpful. Easy access to the freeway which takes you to Pasadena in no time.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AllisonABC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena - Eagle Rock, responded to this review, 11 August 2014
Dear Traveler,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Truly yours,


Esmirna Medeles
Director of Sales
Comfort Inn Near Old Town Pasadena - Eagle Rock CA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

We stayed here to attend the wedding of friends whose ceremony was across the street at the Center for the Arts, Eagle Rock. The staff was pleasant and efficient when we checked in, when we asked for dining suggestions, where to get the bus, etc. The free breakfast was excellent, with a very nice variety of options. The refrigerator and microwave in the room made it comfortable for us to keep beverages and snacks cold. The pool was nicely maintained, and not crowded any time during our four days there. The location is good for folks without a car, as Colorado Blvd. has bus service. We spent some nice time in Old Pasadena, just a bus ride away.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DocMc804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medeles-Esmirna, Director of Sales at Comfort Inn Near Old Town Pasadena - Eagle Rock, responded to this review, 11 August 2014
Dear Traveler,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Truly yours,


Esmirna Medeles
Director of Sales
Comfort Inn Near Old Town Pasadena - Eagle Rock CA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Near Old Town Pasadena - Eagle Rock

Property: Comfort Inn Near Old Town Pasadena - Eagle Rock
Address: 2300 Colorado Blvd, Los Angeles, CA 90041
Phone Number:
Region: United States > California > Los Angeles
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Los Angeles
#25 Best Value Hotel in Los Angeles
#33 Family Hotel in Los Angeles
#77 Business Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn Near Old Town Pasadena - Eagle Rock 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
100 % Smoke Free Hotel. Smoking is not allowed in the rooms, public areas, breakfast room, lobby, and pool area. There is one smoking designated area located near the main entrance. Cancellation Policy: Cancellation deadline is 72 hours prior to the arrival date and before 3 pm local hotel time. Late Cancellations or No-Shows are non-refundable for the entire stay. Nearby Attractions Include: Occidental College, Rose Bowl Stadium, Norton Simon Museum, Glendale Galleria, Dodgers Stadium, Griffith Park Observatory, and the LA Zoo. ... more   less 
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Also Known As:
Comfort Inn Near Old Town Pasadena - Eagle Rock Hotel Los Angeles
Comfort Inn Los Angeles
Comfort Inn Eagle Rock
Los Angeles Comfort Inn

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