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“An Awful Night's Sleep”

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Hilton Garden Inn Los Angeles/Hollywood
Ranked #67 of 355 Hotels in Los Angeles
Reviewed 1 September 2013

We stood in line (along with three other guests), for twenty minutes waiting to check in while a staff member completed something much more important on her computer. The hotel is dated. The staff was rude and our room was dirty. Find a different hotel.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
3  Thank 657jamiea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 9 September 2013

I am extremely sorry for your experience with us and would love to have the opportunity to regain your loyalty. If there is anything we can do please do not hesitate to contact us. We can only hope that you will give us another chance in providing you with a fantastic stay, as that is what we strive to do each and every day.

Cordially,



Thomas Harris Jr.

Operations Manager

2005 N. Highland Avenue Hollywood,

CA 90068

Ph: 323-876-8600 l Fax: 323-867-3272 l Direct: 323-762-1044


http://www.hgihollywoodpromotions.com

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929 - 935 of 1,398 reviews

Reviewed 30 August 2013

this was our first time visiting los angeles so we had a nice stay at this hotel located in Hollywood area. we were given room on the main street with some noise but over all it was fine. the service was good and staff were helpful.

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank MohammadQanbari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 11 September 2013

qanbari, Thank you for choosing to stay with us during your first visit to the area. I am excited to hear that you had a "good stay" and our staff was very helpful with all of your needs. However, I do apologize that the street noise was an inconvenience. We hope to be your future choice in hotels, the next time you visit the Hollywood area again.

Cordially,

Thomas Harris Jr.
Operations Manager

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Reviewed 26 August 2013

My wife and I were attending a concert at a nearby venue and chose this hotel because we are Hilton Honors members. It is also 2 blocks from a large outdoor mall on Hollywood Blvd., with lots of restaurants to choose from for dinner. We arrived 45 minutes before check in time and our room was ready for us. They only offer valet parking, but we didn't plan on driving anywhere, so it was nice to have them park our car and not worry about it.

After the concert we returned to the hotel and went into their small bar for a night cap. The bartender, "Chris", was very friendly and doing card tricks for a gal at the bar. She was the only one in there at the time. He started doing tricks for us and was very engaging. We hit it off with him. The bar started getting busy, but he continued to chat with us between making/serving drinks.

The next morning we went to have breakfast in the restaurant area. We always get a free breakfast, but the waiter said we didn't have a voucher, so we would have to pay. That was no big deal, but I decided to check with the front desk manager. He said there was a mix up on their part and quickly gave me a voucher for the free breakfast.

We are attending another concert in a couple of months and we will definitely stay there then.

  • Stayed: August 2013, travelled as a couple
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1  Thank bdr402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 9 September 2013

Bdr402, Thank you very much for choosing to stay with us and expressing all of the wonderful comments about the staff. We do pride ourselves in great guest service, and although sometimes we are busy with many other guests, I am glad that Chris was able to accomodate you between serving other guests. Also, we look forward to your next stay with us.

Sincerely,

Thomas Harris Jr.
Operations Manager

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Reviewed 24 August 2013 via mobile

Good location and very helpful staff. Yummy breakfast. Relaxing hot tub. Good room service. The lady at the front desk was very kind and helpful. Walking distance from the mall and several restaurants was great.

  • Stayed: August 2013
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1  Thank aida_aydemir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 5 September 2013

aida_aydemir, It most definitely sounds like your stay with us was a pleasant one. Glad to hear that we were able to accomodate you with our committed to excellance staff, in-room dining, jacuzzi, and much more. We hope to be your future choice in hotels, the next time you visit the Hollywood area.

Cordially,

Thomas Harris Jr.

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Reviewed 22 August 2013

My wife and I stayed for 3 nights, 17 - 19 August 2013. Check-in was fast and pleasant staff. No help with baggage.
Musty smell on 3rd floor. Our room was clean but air conditioning unit in room was blowing fast and it couldn't be turned down or off, so was like that entire time (probably to cover up musty smell.
Coffee machine in room, but only 2 very small milks, and last day there was none.
Quiet room (323) and we slept well.

  • Stayed: August 2013, travelled as a couple
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1  Thank KiwiCzech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 5 September 2013

saudikiwi, Thank you very much for sharing your experience at our hotel during your recent stay. I have shared your review with our staff during our daily training huddle, and reiterated to them that the "little things" do not go unnoticed. Please accept my apologies for the inconvenience you had experienced with the Air Conditioner unit. If there is anything we can assist you with, do not hesitate to contact us.

Cordially,

Thomas Harris Jr.

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Reviewed 19 August 2013

Great hotel but be warned that there is a compulsory valet fee of $32 per day if you have a car. The hotel is in a great location in Hollywood and is walking distance from the Hollywood Walk of Fame. The staff are friendly and the rooms are great for what you pay for them and there is also complimentary wifi. You definitely get your monies worth staying at the Garden Inn.

  • Stayed: August 2013, travelled with friends
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Review collected in partnership with Hilton Garden Inn
1  Thank Jan-Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 31 August 2013

I know that there are many hotels in the Hollywood area, but I am very glad you chose to stay with us. As you stated, we strive to do our best in accomodating our guests with great service and pleasant sleeping rooms. Our location is key and I am happy to hear that it is very convenient for you as well. The next time you are in town, feel free to stop by and say hi.

Thomas Harris Jr.

Operations Manager

2005 N. Highland Avenue Hollywood,

CA 90068

Ph: 323-876-8600 l Fax: 323-867-3272 l Direct: 323-762-1044

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Reviewed 18 August 2013

The hotel was exceptionally well located. It was only 5 minutes from Universal studios and 1 block from Hollywood Boulevard.
The rooms were well appointed, clean with comfortable beds.
Downstairs they had a small pantry where you could purchase some snacks.
The front desk was very helpful.
The swimming pool was nice, although it was in full shade in the late afternoon.

We enjoyed our stay here and would highly recommend this hotel.

  • Stayed: August 2013, travelled with family
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2  Thank di100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 5 September 2013

di100, Thank you very much for taking the time and sharing your experience from your recent stay at our property. Our guest satisfaction is our #1 goal. Thank you again, and look forward to see you next time you come to the Hollywood area.

Cordially,

Thomas Harris Jr.
Operations Manager
2005 N. Highland Avenue Hollywood,
CA 90068
Ph: 323-876-8600 l Fax: 323-867-3272 l Direct: 323-762-1044

http://www.hgihollywoodpromotions.com/

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Los Angeles/Hollywood

Address: 2005 N Highland Ave, Los Angeles, CA 90068-3238 (Formerly Hollywood Heights Hotel)
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#36 Family Hotel in Los Angeles
#41 Romantic Hotel in Los Angeles
#60 Business Hotel in Los Angeles
Price Range: £143 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Los Angeles/Hollywood 3*
Number of rooms: 160
Official Description (provided by the hotel):
Nestled in the heart of Hollywood within the city of Los Angeles is the Hilton Garden Inn Los Angeles/Hollywood hotel; a short walk, drive or commuter trek to many prominent corporations & local attractions; this Los Angeles hotel is the ideal location for business & leisure travelers. If you find yourself in Los Angeles for a convention at the Los Angeles Convention Center, a business meeting "Downtown" or a movie deal in Hollywood, the Hilton Garden Inn Los Angeles/Hollywood has every amenity plus great location the on-the-go traveler needs to pull it all together. The Hilton Garden Inn Los Angeles/Hollywood is centrally located near Disney/Dreamworks Studios, Sony Corporation, Capitol Records, Warner Brothers, Eastman Kodak, Deliotte and Touche and Coca Cola. Located within walking distance to the world famous Hollywood Walk of Fame, the Grauman's Chinese Theatre or one metro stop to Universal Studios, The Hilton Garden Inn Los Angeles/Hollywood is in the perfect "IT" location. ... more   less 
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Also Known As:
Hollywood Heights Los Angeles
Hotel Hollywood Heights
Holiday Inn Los Angeles

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