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“West Hollywood Experience”

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Hilton Garden Inn Los Angeles/Hollywood
Ranked #66 of 354 Hotels in Los Angeles
Reviewed 23 April 2014

This hotel is in a prime location and right in the middle of most tourist attractions in the area. You can walk just a couple of blocks to many of the attractions and restaurants in West Hollywood. Our room was ready upon arrival and we were there about five hours before check-in. The staff are all very courteous and helpful with any questions or problems you might have. The breakfast buffet is small but good and they will also fix any style eggs you want. Waffles and croissants were very good. The only two drawbacks of this hotel is the daily valet fee of 32.00 per day, and also the beds are set in a wood frame and you have to be cautious walking around them in order not to bump your legs on them.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn
1  Thank Johnna43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Front Office Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 27 April 2014

Johnna43,

We appreciate you taking the time out of your busy schedule to let us know how we are doing. Our goal here at Hilton Garden Inn Los Angeles/Hollywood is to ensure every guest has an exceptional experience while in Hollywood. We are glad you were satisfied with the location of our hotel and the service of our staff. Howerver, we deeply regret that the current parking rate and our bed frame design negatively impacted your stay. We appreciate your feedback and we will utilize your comments to ensure that upon your next visit, we will meet or exceed your expectations.

Warm Regards.

Sylvia Erika Benavidez
Front Desk Agent
2005 N. Highland Avenue Hollywood,
CA 90068
Ph: 323-876-8600 l Fax: 323-876-3272

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749 - 755 of 1,338 reviews

Reviewed 22 April 2014

This is a great place to stay in the Hollywood area...close to all the Hollywood sites. Staff is friendly and very helpful. Room was clean and comfortable. Bed was just right...not too hard and not too soft. Just watch out for the wooden frame around the platform that the mattress sits...it sticks out a bit and both of us ran into it more than a couple times...But overall a great place to stay.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 23 April 2014

Thanks for choosing Hilton Garden Inn Los Angeles Hollywood on your recent trip to the Hollywood area. Your business and feedback are both greatly appreciated. Thank you for recognizing our ‘friendly and helpful staff’, in addition to our location and 'clean and comfortable room'. We wish you safe travels and a quick return!

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Reviewed 21 April 2014

I think it has been said over and over - outdated hotel but the staff and location are it's greatest asset. You are made felt welcome the minute you pull into the drive by the parking attendants and then the front desk staff are so friendly and go out of their way to greet you. We had the manager check us in and we had just got off a flight from Australia so were feeling rather shabby. It was a great start to our US holiday. He gave us lots of information, checked us in at 10am despite check in being much later in the day and made us familiar with how the hotel worked. Always a great benefit when traveling in a different country and you aren't used to how things all work.

The hotel was perfect walking distance to all of the major attractions in Hollywood or a short taxi drive to the rest. Housekeeping kept everything clean and tidy and the pool area was well maintained for the kids to have a swim and we all get some sunshine. It was a little noisy and we could often hear traffic noise however we are all solid sleepers so it didn't bother us very much.

The only thing I would encourage management to have a look at is the restaurant. Breakfast was adequate however it seemed understaffed when we were staying. The staff we very friendly but they appeared run off their feet, things not cleared away, we were just told to find a free table etc. This was a very minor thing though and we may have just arrived at the busiest time.

All up, nothing fancy but a good stay.

  • Stayed: March 2014, travelled with family
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4  Thank Cylie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 22 April 2014

Thank you for choosing the Hilton Garden Inn on your recent family trip to the Hollywood area. I was happy to hear that you had the opportunity to see and experience our service, location, and amenities. I was thrilled to read we made you feel at home, from our 'well maintained' pool to the 'clean and tidy' room. Thank you for your recommendation on the restaurant and the time you took to share your experience. Safe travels and we hope to see you again soon!

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Reviewed 18 April 2014

The hotel itself was a little bit outdated but was clean and comfortable. The staff really make this place worth the visit though. They were friendly, helpful, attentive and went above and beyond to make our family feel at home. Very convenient location, too!

  • Stayed: April 2014, travelled with family
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Thank Samantha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 22 April 2014

Thank you for you choosing to stay at the Hilton Garden Inn Los Angeles Hollywood on your recent trip to the Hollywood area. Your business and feedback are both very much appreciated. A 'clean and comfortable' hotel is an important asset when traveling, but we agree that our staff is what makes staying here a 'great experience'. We thrive on making our guests/family 'feel at home'. We look forward to your return – Safe travels

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Reviewed 16 April 2014

We stayed here for the TCM classic film festival. This hotel is within walking distance of all the venues (except the Montalban Theater). The room was okay, clean and neat, bed nice, no complaints. Where this hotel stands out is their employees. Everyone we came into contact with, from check-in to the bar area to housekeeping, was unfailingly friendly, professional, and customer-oriented. They made a kinda nice hotel into a fabulous one.

Stayed: April 2014, travelled as a couple
Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 18 April 2014

Thanks for choosing Hilton Garden Inn Los Angeles Hollywood while you were attending the Turner Classic Movie Festival.

We appreciate your business and your feedback. Coming from an experienced travelers as yourself with over 47 reviews posted on the community site, I was thrilled to read you felt our staff to be ‘unfailingly friendly’, our walking-distance location to Holywood was convenient.

Thank you Teresa H. for your recommendation and we can't wait to see you again next year!

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Reviewed 16 April 2014

Very helpful and friendly staff, above average accommodations. Clean, well maintained and close to the action in Old Hollywood. The food wasn't quite up to par, but the hotel is in close proximity to the Hollywood Highland shopping center where there are many dining options of all varieties.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 18 April 2014

On behalf of TEAM Hilton Garden Inn Hollywood, thank you for your business and valued feedback. I have shared with the team your remarks commending their helpful and friendly service, in addition to your feedback regarding our food. We strive to do everything above expectation and it seems that there is an area we will need to work on. I was pleased to read you felt our rooms to be clean and well maintained. Thank you and we look forward to your return.

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Reviewed 16 April 2014

My wife and I very rarely travel. When we travel we like to stay in a hotel where we can keep are cost in reason, while also having the benefit of fairly nice accomodations. I am a member of Marriott rewards if possible I stay with Marriott. Our trip this time had no Marriott close by, so we stayed at the Hollywood Hilton Inn. The service was great from check-in to check-out the staff was always there for us. As busy as they were,(full) they were always quick to meet our needs. Most of the time the staff remembered both my room no. and my name. From the use of a computer to the need to replace our key-cards they quickly met our needs. The valet parking staff gave us traffic tips that were extremely helpful. We drove to LAX at 7a.m. on Monday morning with no traffic. What started as a mistake by our hotel booking site(the 1st two days in the wrong hotel) quickly was forgotten by our great experience at the Hilton.

  • Stayed: April 2014, travelled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded 18 April 2014

Thanks for choosing Hilton Garden Inn Los Angeles Hollywood while you were attending the Turner Classic Movie Festival.

I was thrilled to read that you enjoyed staying at our hotel, as we truly enjoyed having you as a guest! We appreciate you choosing to stay with us among the other hotels and hopefully we made you convert to be a HHonors member. On behalf of the Hilton Garden Inn Hollywood family, we thank you for the positive feedback. We strive be the best in guest service satisfaction and thank you for acknowledging that.

Safe travels and return soon.

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Additional Information about Hilton Garden Inn Los Angeles/Hollywood

Address: 2005 North Highland Avenue, Los Angeles, CA 90068-3238 (Formerly Hollywood Heights Hotel)
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#41 Romantic Hotel in Los Angeles
#44 Family Hotel in Los Angeles
#60 Business Hotel in Los Angeles
Price Range: £122 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Los Angeles/Hollywood 3*
Number of rooms: 160
Official Description (provided by the hotel):
Nestled in the heart of Hollywood within the city of Los Angeles is the Hilton Garden Inn Los Angeles/Hollywood hotel; a short walk, drive or commuter trek to many prominent corporations & local attractions; this Los Angeles hotel is the ideal location for business & leisure travelers. If you find yourself in Los Angeles for a convention at the Los Angeles Convention Center, a business meeting "Downtown" or a movie deal in Hollywood, the Hilton Garden Inn Los Angeles/Hollywood has every amenity plus great location the on-the-go traveler needs to pull it all together. The Hilton Garden Inn Los Angeles/Hollywood is centrally located near Disney/Dreamworks Studios, Sony Corporation, Capitol Records, Warner Brothers, Eastman Kodak, Deliotte and Touche and Coca Cola. Located within walking distance to the world famous Hollywood Walk of Fame, the Grauman's Chinese Theatre or one metro stop to Universal Studios, The Hilton Garden Inn Los Angeles/Hollywood is in the perfect "IT" location. ... more   less 
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Also Known As:
Hollywood Heights Los Angeles
Hotel Hollywood Heights
Holiday Inn Los Angeles

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