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DoubleTree by Hilton Hotel Los Angeles Downtown
Ranked #59 of 354 Hotels in Los Angeles
GreenLeadersBronze level
Reviewed 29 May 2014

When I first arrived I was amazed by how beautiful it was and the friendly staff but over our 2 day stay that changed. The restaurant food was horrible...the bathroom in the room was super tiny. When I wanted to check out I had to call for the bellhop 4 times and waited for over an hour. They called me and said "they're on their way up and will be there in 2 minutes" 45 minutes later they still did not show up. Then I see charges on my bank card for $500 on top of the $450 we spent on the room and when I called about it they were very very rude to me. Also, I asked about valet and they said its a 1 time charge of $36 for our entire stay but when I called they said its per night.. I told him I was told otherwise and he was rude and did not care that I was given wrong information. I will definitely not be going here again EVER!

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Kristine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this reviewResponded 31 May 2014

Hello Kristine, I am sorry that we failed to meet the expectations we set at arrival. It has been disappointing to me reading how we failed you and this type of experience is not indicative of our own expectations.

I will review with each department which contributed to your experience and assure you that this will not occur again.

Thank you for advising us of how your stay was and I wish you a wonderful day.

Orlando

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1,012 - 1,018 of 2,072 reviews

Reviewed 28 May 2014

Overall - very good. Walking distance to Little Tokyo, close to major freeways, but still very quiet. Restaurant could improve on dinner menu but continental breakfast was perfect (try to get the package deal so you save some money). Will stay there again.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this reviewResponded 31 May 2014

Hello Alex, thank you for sharign with us. I have shared your feedback about our dinner menu offerings and they have already added some seasonal additions such as Cioppino, Crispy Soft Shell Crab and Black Pepper Burger which were added just this week!

We are excited as to what new further additions Chef Francis will be adding so please come visit us again and let us know what you think!

Orlando

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Reviewed 28 May 2014

I was so unhappy to be called to Los Angeles for Federal Jury duty as I live 4 hours away but it was a joy to stay at Double Tree LA. People were so comforting and understanding of my predicament. They even offered free shuttle service too and from my Court duties and they accommodated my need for down free pillows. I would definitely stay again

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Toni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this reviewResponded 31 May 2014

Hello Toni, thank you for sharing with us; we are proud that our efforts made this trip to Downtown Los Angeles a positive one, even under JURY DUTY circumstances.

Heres to hoping that your next visit will be for fun and not work!

Orlando

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Reviewed 28 May 2014

Central location to many attractions in LA. Rooms were excellent especially the beds, soft and comfortable. Would recommend as a place to stay if you want to see a lot of LA and not just Disneyland. Even though Disneyland was more than 20 minutes away, the drive from Hotel onto the freeway and back was a snap

  • Stayed: May 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Dwight B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this reviewResponded 31 May 2014

Hello Dwight, I am glad to read that our location was not a hinderance for your trip to Disneyland; being so near the 5 Fwy makes the commute quite easy.

Hopefully you will choose us again in the future.

Orlando

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Reviewed 28 May 2014

I was there for an event that was taking place nearby. They had a block of rooms. Beautiful room and very comfy bed. The view was fantastic. Especially at night. Helpful and courteous staff. Love it, that Starbucks is right at the corner. Nice gift shop lady. I would stay again.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Tani Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this reviewResponded 31 May 2014

Hello Tani, I am very happy to read that your had a wonderful stay. If you need assistance in the future in booking our hotel please do not hesitate to contact me at Orlando.Salazar@hilton.com

Orlando

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Reviewed 27 May 2014

We stayed at this hotel so that we could attend a dr. appt. at USC. From the minute we pulled in to the moment we checked out, we had just an incredible experience. The rooms are gorgeous and the staff is amazing. I rode the elevator with the GM and he made sure we were having a great stay of which we did.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Marlene072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this reviewResponded 31 May 2014

Hello Marlene, Thank you for sharing with us; we are all proud to read that your stay was positive. Joe (our GM) is a great leader and we all take our cues from his leadership!. I will happily share with our entire team your review!

Orlando

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Reviewed 24 May 2014

It's a great very modern hotel that's been updated in 2012
Huge thanks to Giovanni at the front desk he was extremely helpful and gave me a room with a gorgeous view of downtown LA as I requested. (choose line 17/19 or the side that faces the garden)
There was another lady at the front desk, I asked her to give me a room with a nice view of downtown but she gave me the one that faces an ugly solid wall of the neighboring building so I had to change it, then she gave me another one and I got so upset because it wasn't what I asked for! I had to got to the front desk again and Giovanni did his best to make my stay very enjoyable and memorable! The room was great and the view was just stunning especially at sunset!
There is Starbucks downstairs and lots of different restaurants in Little Tokyo. I'd highly suggest Spitz restaurant (10 min walk) that serves very yummy food (home made white and red sangria and chicken garlic shawarma)

Room Tip: Rooms on the garden side!
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  • Stayed: May 2014, travelled solo
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Thank Alexey_Russo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this reviewResponded 31 May 2014

Hello Alexey! I am very happy to read that you enjoyed your stay and Giovanni was able to provide you with a great view of our great city!

Orlando

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Additional Information about DoubleTree by Hilton Hotel Los Angeles Downtown

Address: 120 South Los Angeles Street, Los Angeles, CA 90012-3724 (Formerly Kyoto Grand Hotel and Gardens)
Phone Number:
Region: United States > California > Los Angeles > Downtown , Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#27 Green Hotel in Los Angeles
#37 Business Hotel in Los Angeles
#49 Family Hotel in Los Angeles
#49 Romantic Hotel in Los Angeles
Price Range: £150 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles Downtown 3.5*
Number of rooms: 434
Official Description (provided by the hotel):
Located in Little Tokyo and less than half a mile from LA Live, our Downtown Los Angeles hotel features a beautiful rooftop garden and renovated accommodations with stunning skyline views. Each guest room, furnished with sophisticated Asian-fusion décor, features a work desk with basic Internet access, plush bedding, and a 42-inch LCD HDTV. Upgrade to a suite for a touch of indulgence and extra space with special amenities including a soothing whirlpool bath, sofa bed, and dining area. Additional on-property amenities include a 24-hour business center, a 24-hour fitness center, and dining options. With over 12,000 square feet of space, 14 meeting rooms, two ballrooms, and state-of-the-art audio visual equipment, planning a corporate seminar or holiday party is simple. Or, host a stunning wedding at Kyoto Gardens, our Japanese rooftop garden complete with cascading waterfalls, tranquil ponds, and downtown skyline views. ... more   less 
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Also Known As:
Kyoto Grand Los Angeles

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