When I first arrived I was amazed by how beautiful it was and the friendly staff but over our 2 day stay that changed. The restaurant food was horrible...the bathroom in the room was super tiny. When I wanted to check out I had to call for the bellhop 4 times and waited for over an hour. They called me and said "they're on their way up and will be there in 2 minutes" 45 minutes later they still did not show up. Then I see charges on my bank card for $500 on top of the $450 we spent on the room and when I called about it they were very very rude to me. Also, I asked about valet and they said its a 1 time charge of $36 for our entire stay but when I called they said its per night.. I told him I was told otherwise and he was rude and did not care that I was given wrong information. I will definitely not be going here again EVER!
- Official Description (provided by the hotel):
- Located in Little Tokyo and less than half a mile from LA Live, our Downtown Los Angeles hotel features a beautiful rooftop garden and renovated accommodations with stunning skyline views. Each guest room, furnished with sophisticated Asian-fusion décor, features a work desk with basic Internet access, plush bedding, and a 42-inch LCD HDTV. Upgrade to a suite for a touch of indulgence and extra space with special amenities including a soothing whirlpool bath, sofa bed, and dining area. Additional on-property amenities include a 24-hour business center, a 24-hour fitness center, and dining options. With over 12,000 square feet of space, 14 meeting rooms, two ballrooms, and state-of-the-art audio visual equipment, planning a corporate seminar or holiday party is simple. Or, host a stunning wedding at Kyoto Gardens, our Japanese rooftop garden complete with cascading waterfalls, tranquil ponds, and downtown skyline views. ... more less
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- Also Known As:
- Kyoto Grand Los Angeles