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“Pretty old, small rooms but extremly nice personal”
Review of The Mayfair Hotel

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The Mayfair Hotel
Ranked #238 of 353 Hotels in Los Angeles
GreenLeadersBronze level
Reviewed 14 June 2014

I only stayed one night here, and had an extremely small room..I could just enter the room and jump into bed (almost). The bath was small too with old utilities

The positive side:
- Great view over the city
- Location reported to downtown and bus lines
- Great & helpful personal..
- Tea and coffee in the room

  • Stayed: December 2013, travelled solo
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2  Thank Ioana_Cis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayfairLA, General Manager at The Mayfair Hotel, responded to this reviewResponded 27 June 2014

Dear Loana_Cis, thank you for taking your valuable time to share your feedback about your recent stay. We appreciate your comments, both positive and where we need to improve. We take comments such as yours seriously as we are constantly looking to improve and to provide an experience to our guests which is memorable. While we look forward to our upcoming renovation that will address a number of the issues you highlighted, we will look to improve upon the service we provide. A lot of new exciting things are happening at the Mayfair, I hope you consider visiting us again as we are committed towards an exceptional guest experience and would like the opportunity to recover. Thank you again for your comments and we look forward to your next visit. Sincerely, Mike Shoffit, General Manager.

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213 - 219 of 492 reviews

Reviewed 30 May 2014

The Historic Mayfair is in my opinion a good hotel, yes it is old and it may have lost some of it's class over the years. But it is a charming place never the less. The rooms are clean and the price is right. Breakfast is little expensive but then again I have had worse.

It is in the middle of downtown LA so don't expect it to be quiet at night...THIS IS LA!! :)
It's close to a lot of good night clubs and shopping is also no problem.

I have read a few reports that " It's a bad neighborhood" And that there are no places to eat if you arrive in the evening. Well Boo Hoo! this is Down town! I found the neighborhood to be quite friendly, a little run down. But I think that will change with time. It is I think a Hispanic area and as such there a number of good places to eat. Just don't expect it to be the Ritz! :)

As for reviews that the staff is unfriendly.... I think if you treat people with disrespect you get disrespect. That simple. I liked the place and I will stay there again and recommend it.

Just remember it is a Historic Hotel in a part of town that is maybe not for everyone.

Hope my review helps.

  • Stayed: May 2014, travelled with friends
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3  Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayfairLA, General Manager at The Mayfair Hotel, responded to this reviewResponded 6 June 2014

Dear Gary L, thank you for taking your valuable time to share with us about your recent stay. We are always pleased to receive praise and acknowledgement of a positive nature. I am delighted to hear that you had a great stay with us and very glad that you were pleased with the service provided, rest assured your comments will be passed. While we are looking forward to our upcoming transformation, we will continue to focus on our exceptional service. Thank you again for your comments and we look forward to your next visit. Sincerely, Mike Shoffit, General Manager

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Reviewed 29 May 2014 via mobile

in the area for visit, luckily we found this place. the rate very affordable, the location is close to everything and decent & clean room. The staff's are very nice. definately staying this place again. thanks Mayfair we have a lovely stay...

Stayed: May 2014, travelled as a couple
Thank yhannie2x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayfairLA, General Manager at The Mayfair Hotel, responded to this reviewResponded 30 May 2014

Dear yhannie2x, on behalf of the team, I would like to thank you for taking the time to share your positive experience with our hotel. We could not be more delighted that your stay was satisfying. We are always pleased to receive praise and acknowledgement of a positive nature. Comments like yours help us to make sure that we're meeting the needs of our customers. Thank you and we would be delighted to welcome you back again in the near future. Sincerely, Mike Shoffit, General Manager

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Reviewed 16 May 2014 via mobile

First impressions of the hotel are good with a retro styled lobby and building exteriors.
The room that i got was not good. Though it gave a good view of the city from 10th floor, the wooden flooring was cracked and air conditioner was barely working. The bathrooms were just ok. With no fridge and microwave and no locker in the room, it was slightly overpriced.
Overall the service was satisfactory and is located in a fairly decent area of downtown.
Good for a short stay

Stayed: May 2014, travelled solo
2  Thank Viral K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayfairLA, General Manager at The Mayfair Hotel, responded to this reviewResponded 30 May 2014

Dear Viral K, thank you for taking the time to share your feedback. I am glad that your stay was satisfying. We appreciate your comments, both positive and where we need to improve. While we look forward to our upcoming renovation that will address a number of the issues you highlighted, we will look to improve upon the service we provide. A lot of new exciting things are happening at the Mayfair. Please come back and see all the improvements. Thank you again for your comments and we look forward to your next visit. Sincerely, Mike Shoffit, General Manager.

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Reviewed 14 May 2014

I've read my fair share of reviews on this place like anyone should before booking a hotel. In this case you really do get what you pay for. Just a nice quiet and safe place to sleep. But don't get me wrong it was nice. I took My Fiance here for her birthday after we came from universal studios so we could enjoy Hollywood and the Fashion District the next day. She felt safe in and around the hotel but the neighborhood is a little run down. But if you want to spend close to 3 times more for a great looking sidewalk. This place is great for the price and has a great location which is centrally located near all the sights we wanted to see so it was pretty convenient. The only thing I didn't like, was having to pay for parking at a hotel I way staying at. But other than that we did have a good time.

  • Stayed: May 2014, travelled as a couple
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2  Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayfairLA, General Manager at The Mayfair Hotel, responded to this reviewResponded 30 May 2014

Dear Anthony S, thank you for taking the time to share your recent stay. I am very pleased that you enjoyed your stay with us. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as yours. Thank you again for your comments and we look forward to your next visit. Sincerely, Mike Shoffit, General Manager

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Reviewed 13 May 2014 via mobile

My fiance and I had two nights at the end of our holiday to spend in Los Angeles.
We knew where we would spend our days and just wanted somewhere to rest our heads at night.
On arrival we discovered we had been allocated 2 junior beds. On explaining why I wouldn't have booked them, and that 2 adults should have given them a clue, I was told they were prepared to upgrade us!
As our arrival was in the evening, and the hotel didn't have meals, the receptionist suggested we walk down the road. They couldn't advise though, as they didn't know. After walking quite some distance, and passed a number of homeless, we saw and spoke to a security guard, who told us to return to our hotel as it was not a good neighbourhood.
We returned to the room, very hungry. The room was filthy, infact i have many photographs.
The carpet was badly soiled, and smelt awful. The bathroom was unclean, and the complimentary shampoo and shower gel had been used. The sheets were stained and ripped.

The following morning we went down for breakfast. After sitting at a table, we were approached and informed that breakfast was not included. After another discussion at the desk, I was given a pass for breakfast. I had booked breakfast.
The staff are extremely hostile, and when I asked, during the conversation regards breakfast, if the kitchen was as dirty as the bedrooms, the receptionist actually nodded.
Thanks was it, we left.

  • Stayed: April 2014
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4  Thank jac10105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayfairLA, General Manager at The Mayfair Hotel, responded to this reviewResponded 30 May 2014

Dear jac10105, thank you very much for your comments. We're certainly disappointed to hear how badly your stay went. I apologize if any of our staff came across as hostile, that certainly not our service standard. I find it hard to believe your comments as relates to your guest rooms. I will certainly share them with our housekeeping department. I'll make sure that they'll understand your personal perception. If you had found Figueroa St about 4 block down from the hotel, there are lots of good places to eat. While we look forward to our upcoming renovation that will address a number of the issues you highlighted, we will look to improve upon the service we provide. A lot of new exciting things are happening at the Mayfair, I hope you consider visiting us again to see all the improvements as we are committed towards an exceptional guest experience and would like the opportunity to recover. Thank you again for your comments. Sincerely, Mike Shoffit, General Manager

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Reviewed 12 May 2014

Attracted to this hotel by a special offer. The reason for the offer was the run-down nature of the location and of the hotel - particularly the rooms. It is described as 'historic' and that apples to it.

Having said all that it was conveniently located for the metro station and shops, the staff were friendly and helpful, the rooms were clean and serviced. The Gym is a joke - don't bother. The area is a little seedy but not dangerous.

I do not think that I would, in all honesty, stay here again.

  • Stayed: April 2014, travelled as a couple
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Thank LepRecorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MayfairLA, General Manager at The Mayfair Hotel, responded to this reviewResponded 13 May 2014

Dear LepRecorn, thank you for taking your valuable time to share your feedback about your recent stay. We appreciate your comments, both positive and where we need to improve. We take comments such as yours seriously as we are constantly looking to improve and to provide an experience to our guests which is memorable. While we look forward to our upcoming renovation that will address a number of the issues you highlighted, we will look to improve upon the service we provide. Our staff make a daily effort to provide incredible service to our guests and I am happy to see that it made an impression on you. A lot of new exciting things are happening at the Mayfair, I hope you consider visiting us again as we are committed towards an exceptional guest experience and would like the opportunity to recover. Thank you again for your comments and we look forward to your next visit. Sincerely, Mike Shoffit, General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Mayfair Hotel

Address: 1256 W 7th St, Los Angeles, CA 90017-2346 (Formerly Historic Mayfair Hotel)
Phone Number:
Region: United States > California > Los Angeles
Amenities:
Business Centre with Internet Access Restaurant Suites Wheelchair access
Hotel Style:
#31 Green Hotel in Los Angeles
Price Range: £97 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Mayfair Hotel 3.5*
Number of rooms: 295
Official Description (provided by the hotel):
The Historic Mayfair Hotel in the heart of downtown Los Angeles was the tallest building west of the Mississippi when it was built in 1926. We maintain the American charm of the Roaring Twenties with marble floors, brass fixtures, glass etchings, and fluted column pillars. Modern amenities have been added for your comfort while preserving the grandeur of Old World elegance. With 295 rooms available for guests with King, Queen, Twin full sized or single beds, the Historic Mayfair Hotel offers an affordable stay surrounded by the vibrancy of city life. Our convenient location allows guests to explore all of Los Angeles from the beautiful hillsides of Beverly Hills to the cultural hotspots of Hollywood. If you're looking for a home away from home enjoy our junior suites with a lounge area, refrigerator, and microwave, or our executive suite with a dining room and kitchenette. The Celebrity, our onsite dining, serves a full breakfast daily with a variety of hot and cold options for guests. The location of the first post Academy Awards party in 1929, the Historic Mayfair Hotel is the optimal choice for those looking to discover the architecture, culture and history of Los Angeles at reasonable rates. Our tenured and experienced staff is here to make you feel relaxed and comfortable at our hotel, and ensure that you have a memorable stay. ... more   less 
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Also Known As:
Mayfair Hotel Los Angeles
Mayfair Los Angeles
Mayfair Hotel La

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