Worst hotel I've ever encountered. Checking in, the office had the lights off so I felt like talking to a wall. Employee was RUDE and unprofessional. Went in the room and it was DIGUSTING. You call that a clean room? There was bugs on the walls, the beds, stains on EVERYTHING. The manager couldnt even manage to update the bed sheets and renovate the rooms? I felt like this was a joke. I went back down to the office and asked for a refund, so instead of responding to my question... he wanted to see what was so wrong... he swiped his finger on the table and smart mouthed me where is it dirty? I dont see dust. First of all.... look around! This hotel was a MESS. I work at a hotel and this was inappropriate and embarrassing. He insisted on giving me a "better" room. If that was the case, why not give me that room in the first place! I still wanted my refund and he went back in the office, lights off and crossed his arms with such poor attitude. Ha! Employee was wearing sweats, sandals, and a tee.... COMPLETE JOKE!!!!!! HORRIBLE HOTEL. He should be fired for POOR CUSTOMER SERVICE.
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