I booked a "Summer Never Ends" deal on their website because it offered 50% off the next stay. When I called reservation to book my next stay, the lady had no idea what that offer was about. They directed me to the front desk where I was supposed to get a certificate with a coupon code. The problem is that the front desk did not know what I was talking about either!
Someone from their reservation division emailed me to confirm that no such offer existed, that I was only eligible for "2 glasses of champagne on my stay". Obviously, when I responded with screenshot pointing to the offer on Kimpton's website (clearly stated, not mentioning any restriction), I got no response. This is an unbelievable lack of professionalism in addition to blatant misrepresentation.
I was planning on switching from Hilton Honors to the Kimpton InTouch program as I am travelling fairly often for work, but now there is no way I am setting foot in a Kimpton hotel ever again.
About the room: old, uncomfortable bed, house maid entering the room before 8am while I was in the shower
- Official Description (provided by the hotel):
- Hotel Palomar Los Angeles – Westwood is a stunner of a boutique hotel in Los Angeles’ most vibrantly beautiful neighborhood. Located on Wilshire Boulevard’s Golden Mile, this stylish “Art in Motion” hotel is steps from UCLA, Westwood Village, Rodeo Drive and Beverly Hills. The luxurious guestrooms feature sweeping city views and modern artistic décor. Double Take, our on site restaurant is a stylish, modern American bar and restaurant for guests to enjoy fresh and flavorful cuisine using local sustainable products. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ebookers, Southall Travel, Booking.com, Odigeo, Agoda, Travel Republic (UK), TravelUp, TripOnline SA, Hotels.com, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Kimpton Hotel Palomar Los Angeles Beverly Hills reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kimpton Los Angeles
- Los Angeles Kimpton