I'm a big Kimpton fan but after one visit - not this one. Service attitude systemically ungracious. Not rude but unprofessional. Weird, consistently poor at the front desk. Lots of other reviews say the same.
Front desk was painfully unhelpful; perhaps poorly trained. Line staff was fine. Will spare you more details but after many Kimpton stays this year, this one was the bad one by far.
Lobby is ok/simple. Restaurant plain. Rooms reasonably appointed but mold/mildew in shower. $37 valet professional. Room service meal ok.
We left feeling like we weren't guests but simply a commodity. Not what we expect from Kimpton.
- Official Description (provided by the hotel):
- Hotel Palomar Los Angeles – Westwood is a stunner of a boutique hotel in Los Angeles’ most vibrantly beautiful neighborhood. Located on Wilshire Boulevard’s Golden Mile, this stylish “Art in Motion” hotel is steps from UCLA, Westwood Village, Rodeo Drive and Beverly Hills. The luxurious guestrooms feature sweeping city views and modern artistic décor. Double Take, our on site restaurant is a stylish, modern American bar and restaurant for guests to enjoy fresh and flavorful cuisine using local sustainable products. ... more less
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- Also Known As:
- Kimpton Los Angeles
- Los Angeles Kimpton