We went for the LA film festival and stayed in this hotel with family. We had booked 2 rooms and were sent an email from the hotel saying we could upgrade to a suite for 25$ more (since my husband's company was co-sponsering the festival). When we got to the hotel we found the rooms were rather small and facing a very ugly building and the street. We had paid for a vista room so we asked where the vista was...the answer was vista just means a higer floor. Not a pleasant view! The room was also extremely cramped and had no coffee/minibar. Then we tried to upgrade and the manager scoffed when we said we were told we could upgrade to a suite for 25$ extra a night. They said it was not possible and the hotel never does that especially at crowded times like the film festival. When my husband persisted and showed them the email we received from the hotel he reluctantly agreed to upgrade one of the rooms for 75$ extra a night. We needed the extra space to hang out and frankly were sick of waiting so we agreed. The manager of the hotel was extremely curt verging on rude and spoilt the experience for us. In the end they did not charge us for the upgrade and the suite was very nice.
The rooms (even the suites) have no coffee/ no mini bar and no real value. The decor is beautiful but we will never stay there again.
On a special note: Apart from the reception staff (which are a bunch of snobs), the rest of the staff was extremely friendly and helpful.
- Official Description (provided by the hotel):
- Hotel Palomar Los Angeles – Westwood is a stunner of a boutique hotel in Los Angeles’ most vibrantly beautiful neighborhood. Located on Wilshire Boulevard’s Golden Mile, this stylish “Art in Motion” hotel is steps from UCLA, Westwood Village, Rodeo Drive and Beverly Hills. The luxurious guestrooms feature sweeping city views and modern artistic décor. Double Take, our on site restaurant is a stylish, modern American bar and restaurant for guests to enjoy fresh and flavorful cuisine using local sustainable products. ... more less
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- Also Known As:
- Kimpton Los Angeles
- Los Angeles Kimpton