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“LA Convention Center hotel”

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Luxe City Center Hotel
Ranked #30 of 351 Hotels in Los Angeles
Certificate of Excellence
Gainesville, FL
Level Contributor
71 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“LA Convention Center hotel”
Reviewed 17 November 2013

We needed a hotel while exhibiting at an event at the Los Angeles Convention Center. We stayed the previous year at the JW Marriott, and decided to try the Luxe this year, because it was a bit closer and cheaper. The hotel is beautifully decorated, but the rooms are much smaller than the Marriott. There is very little storage space or table top space. Much of the available space is taken up by the mini bar and extensive snack collection. While some of the staff was terrific, we found others to be very lacking in providing accurate information, especially the desk staff. It is across the street from LA Live, so that the location is not quite as attractive or as convenient as the Marriott. They did provide very nice Lather toiletries, very thick towels and robes, and the kind of amenities one sees in a Japanese hotel (slippers, toothbrush kit, shaving kit, sewing kit, ladies' set). In most ways, it has the feel of a luxury hotel, but if you are there for a long stay and need the extra storage space, you may be frustrated. We asked for a quiet room on the side of the hotel away from Figueroa and the Staples Center, based on other reviews. There was no traffic noise, but the view was pretty dismal. We were there for several nights, and on Thursday, Friday and Saturday there was very loud music and party noise until 2am. We assumed it was coming from something outside at LA Live. On the third night, we realized it was coming from the hotel's terrace bar. On balance, this was a hotel that worked very hard to be an excellent property, but came up just a bit short.

  • Stayed November 2013, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank deepdrkpit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Chicago, Illinois
Level Contributor
3 reviews
Reviewed 12 November 2013

The old real estate saying, location, location, locations rings true for this hotel. Right across street from the fabulous LA Live, representing an incredible pricing alternative to the LA Live JW Marriott and Ritz that are out of the stratosphere in pricing, it is a relative bargain. Location is everything, it's clean; rooms are clean nothing great but certainly above average, nicely attired, hallways nice, but have an great an attractive outdoor/indoor bar overlooking LA Live, Staples Center, and corner of Oly-Fig (Olympic and Figueroa), so cannot be beat. Drinks good, good bar menu, plenty of restaurants right across the street in LA Live, and a quite a few within safe walking distance, friendly bar staff......exorbitant valet parking however, but again, welcome to LA. Overall, will stay here again due to outside bar with fireplaces, hip location, restaurant choices and overall value on a comparative scale if you need to be in the downtown or USC areas.

Room Tip: rooms on backside away from LA are quieter and darker at night
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank BalboaMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUXECITYCENTER, Operations Manager at Luxe City Center Hotel, responded to this review, 16 November 2013
Thank you BalboaMan for your thoughtful review. I appreciate your detailed description of our bar and restaurant area as well as your compliments on our menu. Our staff does a great job and I am glad you were able to recognize them as well. We look forward to your next stay.

Thank you,

Ryan Block
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fullerton, California
1 review
Reviewed 12 November 2013

The Luxe City Center is a fabulous boutique hotel. The decor is gorgeous the staff us super friendly. The hotel was super clean and we completely enjoyed our stay. Definitely staying again and again!
A perfect place for a girls weekend. Perfect location. Really good food. Staff is very attentive to their guests needs. Love this place!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaShelleJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUXECITYCENTER, Operations Manager at Luxe City Center Hotel, responded to this review, 16 November 2013
We love you too LaShelleJ. Thank you for taking time out to recognize our staff and our hotel. We are glad you had an enjoyable stay and look forward to having you back in the future.

Thank you,

Ryan Block
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

We stayed at the Luxe just this past weekend and overall it was a great stay. The rooms were so clean, most of the staff we encountered were nice and friendly. The Food from the restaurant was great although the fees were a little high for room service and the valet especially the candy and snack bar! Who in their right mind would pay $9 for a bag of small chips or $7 for a tin of jelly bean?! It's a good thing those things are optional...

The only major complaint I have is I just checked my credit card statement online and somehow there's extra charges/unfamiliar amounts that I did not sign for showing up and I don't have any explanations for them totalling close to $300 extra charge? My invoice at the time of checkout had my name and room number correct but the personal address is not and it only stated that I would be charged $215, but yet my credit card statement shows $495 pending charges from the Luxe Hotel. I'm not sure if this is from them but after checkout on Sunday, I received an email from a "Valeria Ianniello" stating review payment with an attachment but there is no message on the actual email and the attachment is not viewable. Again, I received another email from a "Marilena Di Maio" same thing, the email subject just states "new transaction"... There was no content in the body of the email and attachment is not viewable. Not sure if these are staff members from the hotel sending emails from their personal accounts to clients? I'm hoping to speak to the hotel staff tomorrow to clarify and sort out.

Would I stay here again? Yes definitely, but just a word of advice. Make sure to double check all credit card charges.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank Jieleebean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUXECITYCENTER, Operations Manager at Luxe City Center Hotel, responded to this review, 16 November 2013
Thank you Jieleebean for your review. I was surprised to read your comments concerning your credit card statement and wanted to let you know that I’ve sent an email to your profile account in hopes find out what happened. I do not recognize the names you mentioned in the review as they are not employees of ours.
I do appreciate you taking the time to recognize our friendly staff and look forward to providing you with another great stay in the near future.

Thank you,

Ryan Block
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Akron, Ohio
Level Contributor
5 reviews
3 hotel reviews
Reviewed 9 November 2013

I felt comfortable going to the restaurant by myself to eat lunch while I waited for my roommate. The food was excellent and reasonably price for a large city, and the waitstaff didn't rush me to finish and clear the table.

  • Stayed March 2013, travelled on business
    • Value
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Helpful?
Thank rebeccap607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexicali, Mexico
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 November 2013

This is the best hotel i ever stayed in los angeles, just in front of La Live, very lovely hotel, comfortable beds, big bathroom, they give you blottle of wáter when you arrive, the people at the front desk was very friendly and kind, i will come back every time i come to LA.

  • Stayed September 2013, travelled with friends
    • Value
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Helpful?
Thank marisolpalmerin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUXECITYCENTER, Operations Manager at Luxe City Center Hotel, responded to this review, 8 November 2013
Thank you marisolpalmerin, for your thoughtful review of our Hotel. I appreciate your recognition of our staff and look forward to providing you with the same, friendly service when you return to Los Angeles.

Sincerely,

Ryan Block
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawndale, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2013

This is the best place in LA by FAR!! My hubby and I were out on a stacation a night out dinner and drinks and this place put the cherry on top. The rooms on the 7th floor are spectacular, amazing view and cumfy bed!! Our remarkable experince began with the reservation specialist named YAHAIRA (hope i spelled correctly) very attentive and gave great advice with things to do in the area!
we will definitely be back

thank you LUXE!

Room Tip: 7th floor amazing view
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pilar m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LUXECITYCENTER, Operations Manager at Luxe City Center Hotel, responded to this review, 8 November 2013
Thank you pilar m for taking the time to recognize our hotel and staff. What a nice treat it was for Yajaira to read your thoughtful comments. We look forward to having you back for your next stacation.

Thank you,

Ryan Block
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxe City Center Hotel

Property: Luxe City Center Hotel
Address: 1020 S Figueroa St, Los Angeles, CA 90015-1305
Phone Number:
Region: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Los Angeles
#14 Luxury Hotel in Los Angeles
#22 Romantic Hotel in Los Angeles
#42 Family Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Luxe City Center Hotel 4*
Number of rooms: 178
Official Description (provided by the hotel):
Escape the rush of the city and enjoy the relaxed comfort of Downtown L.A.'S newest boutique hotel. Our swanky urban oasis provides travelers the ideal locale for work and play, and is a refreshing recent addition to the Downtown hotel scene. The Luxe City Center Hotel is perfectly positioned steps from STAPLES Center and Nokia Theatre at L.A. LIVE, and justa few blocks from Downtown's Business District. Our 178 guestrooms, including 16 suites, are among the most spacious in the City, blending smart refined decor with a residential feel. ... more   less 
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Also Known As:
Luxe City Hotel Los Angeles
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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