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Reviews (976)
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Reviewed 3 weeks ago

My son and I stayed four nights in a suit in this mediocre hotel. The total paid was $2,200 including the additional $90 per night hidden occupancy fee. The restaurant is a pathetic joke found deep in the bowels of the building. The overpriced menu is very limited with the food being awful. We were assigned a suit with a terrible view of an obstructing giant black monolith outside. Beware, when they state the exclusive top floor club access is available with suite rental. It’s simply is not true. We were shut out from the club for the entirety of our stay with no explanation offered. REMORSEFUL!

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank davidstreet2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to write about your recent experience at our hotel. We truly apologize for any inconvenience and for not meeting your expectations. Please reach out to our Director of Front Desk for more information regarding your reservation, as our suite booking does not include Club access, and accordingly, we would greatly appreciate if we can learn more about your reservation. Once more, our sincerest apologies.

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Reviewed 3 weeks ago

Travelled with the family to LA for a wedding and decided to stay in LA downtown to catch a Lakers game and try some good food. The Staples Center is within a 10-12 min walk or 5 min Uber ride. There are also a ton of trendy new restaurants in the vicinity. There is also a Whole Foods 5 mins away and a big shopping mall downstairs. The hotel is newly renovated and the beds are very comfortable. The windows are soundproof, so you don't get much of the LA downtown noise. It's located in the downtown area, which is quiet at night, but we felt safe. Nice property.

Room Tip: There are a couple of parking lots directly across the street from the hotel. Good alternative to the valet parking at the hotel.
  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Service
Thank sanbukka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this reviewResponded 3 weeks ago

Thank you for a grand review! We genuinely appreciate your feedback and loyalty. All the best from Sheraton Grand Los Angeles team.

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Reviewed 3 weeks ago via mobile

Stayed 4 nights in this wonderful hotel, hotel rooms are great, modern design with very comfortable beds, view and location are great, right next to the metro station.
Hotel's Hardware is great!

As a hospitality worker, I would say the service of this hotel is amazing! Front Desk associates are very helpful and knowledgeable, I wanna give a huge shout out for Richard who checked me in, taking care of my needs, answering my questions and the most important thing is make me feel warm with a wonderful smile! Great job, Richard. The beautiful lady assisted me with the key issue as well, I forgot to catch her name but she is another reason that why your front desk is that great!

Club is amazing, located on the top level with the skyline of LA, service is great however if they could provide more options for good that would be fantastic like omelette or egg white.

Lupe in Club is another reason that make this hotel beautiful! Great service, very hospitable and warm!

"Without good gears, how you are gonna win the war"

Richard and Lupe are your good gears, Keep them and make them worth it!

Stayed: June 2018, travelled with friends
1  Thank Chun Kit W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this reviewResponded 3 weeks ago

Thank you for a glowing review. We are delighted to learn that you have enjoyed our personalized service and hope to welcome you again to our hotel. Till your next visit, remain well

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Reviewed 3 weeks ago via mobile

The service of Executive Club is understanding. The staff were always kind and supportive. Ms Lupe has been taking care of us for five days. I can feel that she serves with her heart. I did enjoy having breakfast there.

Moreover, I do think that if the food comes with more variety, customer with different cultural backgrounds would have more chooices, especially when they stay for couples of days.

Stayed: June 2018, travelled as a couple
Thank Jacky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this reviewResponded 3 weeks ago

Thank you for a very favorable. We are excited to learn that you have enjoyed your stay with us. We appreciate the shout out to Lupe and look forward to more visits to come. All the best

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Reviewed 4 weeks ago via mobile

Nicely renovated, nice bed. Club on top floor have great view. Breakfast at club lounge was very basic, but by American standards quite sufficient. Location wise it's good, nice walk with many DTLA locations within a short walk. Miguel at the check-in was very pleasant.

Stayed: June 2018, travelled solo
Thank JamJamFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this reviewResponded 4 weeks ago

Thank you for a very favorable review. We genuinely appreciate your feedback and are pleased to learn that you have enjoyed your stay with us. Till your next visit, safe travels

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