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“Excellent Customer Service!”

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Omni Los Angeles at California Plaza
Ranked #8 of 358 Hotels in Los Angeles
Certificate of Excellence
Reviewed 8 March 2014

I do believe that the owner must require some type of special training for the staff here. The customer service at this location is what makes the difference! I have never stayed at an Omni location before. I chose this location based on excellent reviews and its proximity to the Staples Center for the Lakers game. When we arrived, the host immediately wished my husband a happy birthday! And then she informed us that we had been upgraded to the club level! Later that evening they brought my husband a miniature cheesecake, a plate of fruit, and a card to the room! Everyone and I do mean everyone that we encountered had exceptional customer service skills. They even took us to the Lakers game and came back to pick us up! Other hotels should send their staff here for training. Customer service is a very big thing to me and Omni "You Rock!"

  • Stayed: March 2014, travelled as a couple
    • Value
    • Service
2  Thank tbtravel68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,115 - 2,121 of 3,960 reviews

Reviewed 8 March 2014

Stayed 2 days for pleasure and sightseeing. Staff was wonderful! Only bad thing was that parking was $30-$40 per day on top of $250 per night rate. Sign up for loyalty customer status for free wifi and free daily beverage.....it costs nothing and is worth the perks. Fruit infused water in the lobby was a great touch!

Stayed: February 2014, travelled as a couple
1  Thank Robin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2014

This hotel is gorgeous, recently updated and it shows. The location can't be beat in downtown LA. The food and drink were great. But what really warms the place up is the exceptional friendliness and service of each and every person on staff, from the valet to the front desk to the restaurant to the bell captain. Without exception they were friendly, anticipated my every need, and made me feel like royalty even though this was my first stay at this location. You can have a gorgeous facility and rotten staff - or an OK facility and exceptional staff. Fortunately for the Omni, they have both an exceptional facility AND exceptional staff. I would come back here again in a heartbeat for business OR pleasure.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Shari Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

Excellent service, room comfort, atmosphere, food, and location! We bumped up to a Premier Room with King Suite for our extended weekend and it was perfect. We could have had morning beverage delivered each day, but somehow missed that. Signing on as a premier customer (just sign up) added free bottled water in the room and some other perks. The only big miss is the $40/day parking. Everything else - quiet, exceptionally clean and comfortable room to a grand lobby, fast elevators, exceptionally helpful staff, and a delicious/delightful dinner on the patio earned a 5 star rating.

Room Tip: I love the corner premier rooms.
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  • Stayed: March 2014, travelled as a couple
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1  Thank wendyscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2014

They carry disposable slippers of good quality, and free upon request.
Hotel courtesy shuttle is great service, and the drivers are very friendly and not greedy.
The only issue is the room service for breakfast, not impressive with the quality, my egg white fritta was overcooked and overpriced. And the coffee service was mixed up, which came 2 times for one morning.

Room Tip: Ask for the room facing the museum of contemporary art which is quiet and artsy.
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  • Stayed: February 2014, travelled on business
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Thank CoCoLau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this reviewResponded 7 March 2014

Thank you for taking the time to write about your recent experience. We are glad you enjoyed the amenities of the hotel. Your In Room Dining experience will be shared with our management team to ensure we improve in this area. We look forward to welcoming you upon your return.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

Hotel was not as charming as it should be for the price. Very basic hotel that lacked attention to detail. Bathroom towels were dirty, poor internet, and terrible TV connection. Will not stay at again.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this reviewResponded 7 March 2014

Thank you for taking time to provide your feedback. We apologize that we failed to meet your expectations. Your observations will be shared with our management team to ensure we improve the experience of all our guests. We hope you will provide us with another opportunity to show you true Omni service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2014

This hotel is conviniently located downtown, within walking distance of restaurants and businesses. The staff is extremely helpful and kind. The room was comfortable and clean. Very satisfied with my stay here.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
1  Thank Agnessa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Los Angeles at California Plaza

Address: 251 S Olive St, Los Angeles, CA 90012-3002
Phone Number:
Region: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Los Angeles
#4 Spa Hotel in Los Angeles
#4 Luxury Hotel in Los Angeles
#4 Romantic Hotel in Los Angeles
#5 Family Hotel in Los Angeles
Price Range: £160 - £404 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Omni Los Angeles at California Plaza 4.5*
Number of rooms: 453
Reservation Options:
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Also Known As:
Omni Los Angeles At California Plaza Hotel Los Angeles
Los Angeles Omni

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