I do believe that the owner must require some type of special training for the staff here. The customer service at this location is what makes the difference! I have never stayed at an Omni location before. I chose this location based on excellent reviews and its proximity to the Staples Center for the Lakers game. When we arrived, the host immediately wished my husband a happy birthday! And then she informed us that we had been upgraded to the club level! Later that evening they brought my husband a miniature cheesecake, a plate of fruit, and a card to the room! Everyone and I do mean everyone that we encountered had exceptional customer service skills. They even took us to the Lakers game and came back to pick us up! Other hotels should send their staff here for training. Customer service is a very big thing to me and Omni "You Rock!"
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- Also Known As:
- Omni Los Angeles At California Plaza Hotel Los Angeles
- Los Angeles Omni