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“Great overall experience right in downtown LA!”

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Omni Los Angeles at California Plaza
Ranked #6 of 351 Hotels in Los Angeles
Certificate of Excellence
San Diego, United States
1 review
“Great overall experience right in downtown LA!”
Reviewed 3 June 2014

Exceptionally friendly staff, beautiful, modern accommodations, nice fitness center, awesome conference facilities, all at a reasonable price for all the amenities included. I visited the Omni Los Angeles at California Plaza for a higher education conference. It was my first time at the hotel, and I was not disappointed. The overall experience was fantastic.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Brianna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Orlando
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 June 2014 via mobile

We enjoyed our stay here so much last year that we booked it again while in town for a friend's wedding and some sight-seeing. This website offered a good rate for the area, however once the hotel tacks on taxes, tourism fees and the all-but-manadartory valet fee ($40 weekdays/$30 weekends) the nightly rate is a bit high. I say all but mandatory because there is no self-park option unless, as it was explained to me, we wanted to "take a chance" on the street or in a the lot down the road but the valet attendants didn't recommend it because the area was "questionable". Really? Then why am I staying here? We asked at the front desk and were told, well at least valet isn't $55 like the hotel across the street. Got it, thanks.

The rooms are nice size and functional. Guest service is always great; check-in was smooth (and when arriving at midnight after a 5 hour flight delay, we needed smooth. Very comfy bed. Now for the cons; the hotel ameneties are a bit lacking. The pool is mediocre and small. Not much at the pool area for entertainment. Being that you have to walk thru the fitness room to get to it, I'm guessing it's more for excercise than for relaxing/entertainment. Disappointing for a hotel of this quality. The breakfast buffett in the Cafe is severely overpriced. Overall, we felt this hotel is designed more for conventioneers than vacationers. We spent no time in the "questionable" area around the hotel, the easy access to the highway was convenient. Next time, we would most likely stay closer to Fairfax or Hollywood, or just stay near one of the many great beaches just a short drive away.

But if you need to be downtown for business or an event specific to this area, I highly recommend the Omni.

Stayed May 2014, travelled as a couple
Helpful?
Thank Donna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, 4 June 2014
We appreciate your loyalty, and are happy to hear we could exceed your expectations. Your comments are wonderful training opportunities for our staff to continue providing information to guests, but in a friendlier and more understanding tone. We are excited to receive new pool furniture soon, and hope that it will enhance the environment for our guests. We hope you enjoyed your friend's wedding, and look forward to another opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Canada
1 review
Reviewed 3 June 2014

This hotel was clean and the staff friendly and efficient. It is within walking distance of the Chandler Pavilion and other major theatre venues. The restaurants are a bit pricey, but probably similar to other nearby places. There is a small take away coffee shop on location so it is possible to grab a bite to eat quite cheaply.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Hugh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 1 June 2014 via mobile

This is the third time I have stayed at this property. I return only because of the customer service. The first impression from walking in the door was great. We are always quickly greeted by the bell and they deliver your bags fast. The treat of every stay is looking for Toi at the front desk. She is always professional, personable, and cheerful. The rooms are clean, the beds are comfy. The treats and breakfast at the club level are better than most. The only con is the pool size/seating area. The pool is on the smaller size and there is limited seating. A number of folks came down but left due to all the lounges being occupied. But other than that...another wonderful stay. We will be back!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rayh4_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, 2 June 2014
Your loyalty is greatly appreciated. We thank you for your comments, and will give well-deserved recognition to Toi and our other staff members. We are working on improving our pool furniture, and hope to have an updated appearance by your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 June 2014 via mobile

Hotel is nice and walking distance to LA live. The hotel is situated on the hill. I had a hard time walking back from LA Live to the hotel with my 4 inches heels :(, therefore bring your sneakers if you plan to walk. Taxi is very convenience and the doorman are very helpful to get you a taxi. Hotel offering a courtesy shuttle first come and first serve basis.

Hotel is beautiful and our room 1146 is nice with two double beds and a sofa. An extra touch with two cups of milk, cookies and 4 bottles of water waiting for us upon arrival.

Housekeeping: my bed sheets are smell. I didn't want to disturb house keeping since we arrived late. Questioning the bed sheets even changed after the last guest. They replaced the sheets next day upon request. I request for a pair of slippers but never delivered.

We have the discrepancy with our package. Our package is included breakfast for two adults, two children and parking for our two days of stay. Upon arrival I checked with the front desk and confirmed that the voucher is valid for an adult and a child. However, it's not the case at the Grand Cafe Restaurant. But, Terry is soooo nice and gladly resolve the problem for us. And he even remember my name the next morning and gladly to call the front desk to clear our concerns with the next day breakfast vouchers.

The operator at PBX, Teresa, is not professional and courteous at all. I thought I was at Motel 6 with her tone of voice and attitude. The hotel have such of class and stars, why allow employee like this to ruin the reputation?

Other than the operator Teresa, the staffs are very nice and Terry at Grand Cafe is a plus to the hotel.

Stayed May 2014
Helpful?
2 Thank Asiatravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, 2 June 2014
We take great pride in the service and product we provide to our guests. We are sorry to hear we failed to deliver in certain areas, but appreciate your feedback to help us focus on what we need further training on. It is never too late for us to handle any issues or concerns during your stay. We hope you will remember us the next time your travels bring you through Los Angeles.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corona, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2014

We have lived in Southern California all our lives. We love going to cities and experience the downtown life. We decided to try Downtown Los Angeles and do all the tourist stuff. OmniHotels has always given us good value. We found a lot to do within walking distance. We got the "club lounge" package and loved being able to access this area for breakfast, snacks, dinner, and dessert. (Although it is not technically dinner, we found that it was enough for us and a few nights.) We felt special with this extra treat.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Connie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, United States
1 review
Reviewed 31 May 2014

Well run, clean, well appointed, friendly hotel, very comfortable, but lacks a casual dining venue at dinner. Walking distance to offices, a couple restaurants and concert hall, but not really central to nightlife.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Los Angeles at California Plaza

Property: Omni Los Angeles at California Plaza
Address: 251 S Olive St, Los Angeles, CA 90012-3002
Phone Number:
Region: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Los Angeles
#3 Spa Hotel in Los Angeles
#3 Luxury Hotel in Los Angeles
#4 Romantic Hotel in Los Angeles
#5 Family Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Omni Los Angeles at California Plaza 4.5*
Number of rooms: 453
Reservation Options:
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Also Known As:
Omni Los Angeles At California Plaza Hotel Los Angeles
Los Angeles Omni

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