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“Overall good, but no Wifi on the rooms”
Review of The Line

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The Line
Ranked #35 of 351 Hotels in Los Angeles
Certificate of Excellence
Sao Paulo, SP
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Overall good, but no Wifi on the rooms”
Reviewed 21 May 2014

Great staff and facility, but their site really shouldn't say "super-fast wifi" on rooms. The free wifi works for about 1 minute and stops working for 30 seconds on the rooms. When I complained about it, a tech went to the room and basically said that it's like that because of the concrete.
I made a graphic of the measured wifi strength and showed on the front desk. They suggested me to move rooms, which I did. But it didn't solve the problem.
Then I was finally offered a verizon jetpack, that indeed was very useful and met the expectations I had for the free wifi. But I had to struggle with the poor connection for 2 days and complain many times to be able to finish my work.

I have no problems with hotels not offering wifi, but I need it and so I choose hotels that offers them, and the "super-fast wifi" was a strong feature I took into consideration when choosing The Line.

Stayed May 2014, travelled with friends
Helpful?
Thank Luis Fernando E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexa H, Guest Relations Manager at The Line, responded to this review, 6 June 2014
Dear Luis Fernando E,

Thank you for sharing your feedback. I am very pleased to hear you enjoyed your stay with us at The LINE and that we were able to assist you with a solution to your issue.


I hope you will allow us the opportunity to welcome you back to The LINE.

Regards,
Alexa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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884 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (255)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Lafayette, California
Level Contributor
280 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 21 May 2014 via mobile

I had stayed at this property when it was a Radisson. This is much better. It's a hip and urban hotel with very friendly and professional staff and it's new enough to have conveniences like plenty of plugs around the room, free wi-fi everywhere and other things. The room service was quick and very tasty and the lobby bar was cool and welcoming. Rooms are on the small side but nicely laid out with everything you need. Walls are exposed concrete but in a stylish way rather than totally industrial. It's centrally located in the mid-Wilshire K-Town area.

Stayed May 2014, travelled on business
Helpful?
2 Thank SJDTravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexa H, Guest Relations Manager at The Line, responded to this review, 4 June 2014
Dear SJDTravel1,

Thank you for sharing feedback from your recent stay.

It's wonderful to hear that our service and facilities made such an incredible impression on you.

We are so happy you had the chance to try out Delivery. The food in terrific and flavors are awsome.


Please come back soon!

Regards,
Alexa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, Costa Rica
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 May 2014 via mobile

I decide to stay at the line because of the great reviews but i am actually writing this at 4:40 am since it is impossible to sleep at this hotel, eventhough in the front desk
They were kind enought to give me a room in the last floor. If you are the type that likes to rest at night!! Consider another hotel.

In addition wifi sucks!!

Worst $200 usd!!


Leo

Stayed May 2014, travelled solo
Helpful?
5 Thank Leo8a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexa H, Guest Relations Manager at The Line, responded to this review, 4 June 2014
Dear Leo8a,

Thank you for sharing feedback from your recent stay.
I am sorry that we did not meet your expectations.
Our Front Office Manager would very much like the opportunity to speak to you. Please let him know a convenient time to contact you. His email address is cpandes@thelinehotel.com

Regards,
Alexa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
2 reviews
Reviewed 19 May 2014

We were sating on this hotel during the week and it was great ешьу! Beautiful design and nice room. Very good neighborhood with nice people and good location betwin Hollywood and downtown, so you can do one during the day and go out at night not so far. The same time good bar located in the Hotel - so you can have a party there.
There is a Coffee spot on lobby and Korean restaurant with great food.

Have a good experience there!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexa H, Guest Relations Manager at The Line, responded to this review, 4 June 2014
Dear Julia I,

Thank you for sharing such wonderful feedback from your recent stay.

We are so happy you had the chance to try out our restaurant, POT and caFe. The food is terrific and flavors are awsome.

Great to hear you also got to experience some of the local area bars and restaurants, we are fortunate to be just minutes from such cool places.

Please come back soon!

Regards,
Alexa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Falls, VA,USA
Level Contributor
112 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 18 May 2014

As most urban hotels go, the room we had at the hotel was not large but efficient, functionally furnished with contemporary furniture and ceiling to floor window views of Hollywood Hills.
We stayed for a weekend while visiting our son who lived nearby so it was convenient for our needs.
We were impressed with the organic architecture and interior decor with emphasis on use of natural wood products for seats and tables. They also have a green house at the pool area where we were told, much of their salad greens and herbs served at the Pot restaurant are harvested.
The lobby is bustling with social activity and music at night with bars at each end. Thankfully, the noise did not get transmitted to our room.
Wifi was spotty but free in the rooms which is a plus for any hotel.
The hotel room snack bar included stuff like "intimacy kit", kits for insomniacs and other unusual but helpful accoutrements.
We would definitely return here, when visiting our son or wanting to stay in downtown LA.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DolceVita_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexa H, Guest Relations Manager at The Line, responded to this review, 4 June 2014
Dear DolceVita_9,

Thanks for sharing feedback from your recent stay.

It's wonderful to hear that you enjoyed the architecture and design of The LINE Hotel.

We hope to see you back the next time you come to visit your son in Los Angeles.

Regards,
Alexa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2014 via mobile

Loved this cool hotel recently refurbed in Koreatown. Exposed concrete walls and custom artworks create a great environment. Super comfortable beds. The shop, bar and cafe all add to the experience. Koreatown is a fun place to be in LA - away from all the tourist traps. Try a Korean bath house nearby for a way to relax and encounter a quirky side to LA.

Stayed May 2014, travelled solo
Helpful?
1 Thank Catriona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexa H, Guest Relations Manager at The Line, responded to this review, 4 June 2014
Thanks for sharing feedback from your recent stay.

It wonderful to hear you had a wonderful time with us.

We hope to see you back at The Line in the near future.

Regards,
Alexa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Draper, Utah
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 May 2014

My wife and I just stayed there on a short getaway. We really enjoyed the hotel, some things need fixing but the staff made up for it.

The Cons:

The WIFI is poor and unreliable. Apparently the hotel will rent you a portable hot spot, but they were all sold out (I wonder why). You shouldn't have to rent a portable hotspot to a hotel has WIFI included.

I found an outlet in my room that wouldn't work.

Each room has a media input panel that allows you to connect devices to the Samsung flat screen. I connect to my laptop to the HDMI port. The video signal showed up on the TV, but not the sound.

The only parking is the $32.00 per day valet parking. We found metered options nearby, but it was a little of a hassle.

Our room did not have hot water at first, and it took a little while to fix, but we were comped an AWESOME room service breakfast because of it.

The Pros:

Staff and management were very quick to accommodate the issues mentioned above.

The views for the north-facing rooms (away from Wilshire, towards the Hollywood sign), all are spectacular and well worth the upgrade. The beds face the floor to ceiling windows.

The hotel is a great value for the amenities (all the amenities just need to be working!)-Pricing from 120-200 dollars per night.

I think the hotel just needs to fix a few non-working items (and maybe do something about the parking).

We would definitely stay there again.

Room Tip: Away from Wilshire! WiFi spotty depending on room location (higher floors=better views, bad wi-fi)
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbrannellyjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexa H, Guest Relations Manager at The Line, responded to this review, 4 June 2014
Dear jbrannellyjr,

Thank you for your feedback to address the issues mentioned. I am delighted to hear you enjoyed you recent stay. We are especially happy to know our service made such a great impression on you.

We look forward to having you back!

Regards,
Alexa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Line

Property: The Line
Address: 3515 Wilshire Blvd, Los Angeles, CA 90010-2301 (Formerly The Wilshire Hotel Los Angeles)
Region: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Los Angeles
#15 Business Hotel in Los Angeles
#31 Romantic Hotel in Los Angeles
#52 Family Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Line 4*
Number of rooms: 384
Official Description (provided by the hotel):
Each room at The LINE Hotel features custom furnishings, local artwork, and floor-to-ceiling views of Los Angeles. LA's own Roy Choi oversees The LINE's three restaurants - including Commissary a working greenhouse restaurant that spills out to The LINE's pool deck. Citrus trees and scented flora and its open year-round to hotel guests surround the outdoor pool. The LINE also hosts POKETO, a local design shop, and BREAKROOM 86, a nightclub by Houston brothers. The LINE is centrally located in Koreatown with easy access to Beverly Hills (6 miles), Downtown (3 miles), and Hollywood (3miles). Complimentary access to LINUS x LINE bicycles is available to all hotel guests along with 24-hour gym access. At The LINE Hotel, wifi is always free. In addition, there are free yoga classes every Saturday for hotel guests. ... more   less 
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Also Known As:
Wilshire Plaza Hotel Los Angeles
Los Angeles Wilshire Plaza

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