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“3 DAY'S IN L.A”

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Millennium Biltmore Los Angeles
Ranked #86 of 358 Hotels in Los Angeles
Reviewed 3 April 2014

Stayed here for 2 nights post cruise as part of the package. Arrived before the check-in time but was given room straight away.
7th floor.
This is a lovely old charm hotel with lots of history. Filming was taking place whilst we were there.
Hotel is in the business district and close to the jewellery and fashion districts (these 2 were a bit seedy)
The room was large,clean and had comfortable bed.
We paid the extra $9.99 per day for wifi.
We were able to stay in our room past check-out time until we were ready to leave for the airport.
There was a coffee shop out of the hotel and turn left, just a few doors down and a Starbucks a few doors further down.
There was a Macy's just a few blocks away on Grand.
The hotel suited our needs but the only minus point was noisy generators on the ground below our window.
Plus point, coffee making facilities in our room which is unusual in America!

Stayed: April 2014, travelled as a couple
2  Thank Galapagosbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,207 - 1,213 of 3,242 reviews

Reviewed 2 April 2014

The hotel is old but it does have character. The lobby and hallways are beautiful and well maintained. We were only staying for one night and I asked for a room on a high floor away from the elevator. We got room 801, around the corner from the elevator! We called and were promptly moved. The decor is outdated but the bed and pillows were comfy and the room a fair sized. The bathroom was small with no extractor so the mirrors steamed up after we showered. Would I come back, probably no but it was a fairly decent R&R night away from home for hubby and I.

  • Stayed: March 2014, travelled as a couple
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1  Thank indianbrit_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

Despite the nice hall and lobby the rooms are not that great. Very old, we had an interior room so no views to nowhere...Unacceptable that nowadays Wifi is not include in the price...
The staff was quite helpfull, only the recepcionist at the time we did the check in was rude but eventhough we could have an early checking.
We got a promotion rate so was fair enough for what I paid but the normal rates are far too expensive for what they offer.
In conclusion rooms and corridors need a major renovation to be in accordance what do you expect at the entrance.

Room Tip: Ask for high floor and external room
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  • Stayed: March 2014, travelled as a couple
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2  Thank JaliAlvaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra W, Public Relations Manager at Millennium Biltmore Los Angeles, responded to this reviewResponded 1 May 2014

Thank you for your valuable comments and sharing with us your experience at Millennium Biltmore Hotel Los Angeles. Your business is extremely important to us and we greatly appreciate your feedback.

We are steadfastly committed to providing guests with a superior experience and take most seriously your concerns about your guestroom accommodations. We want to reassure you that our hotel currently is undergoing an improvement project and reinforcement of customer service training throughout the next 12-18 months to remedy the very issues you have raised. Additionally, your comments will be addressed with the relevant managers so that necessary corrective measures can be taken. In the meantime, please accept our sincerest apologies for our performance and for having caused you disappointment and inconvenience.

We do hope that on your next visit to downtown Los Angeles, we will have an opportunity to restore your confidence in our hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

Joined my wife for a business event where she was booked at the Millenium Biltmore. Yes, the lobby and hallways are majestic and historic but that is not what makes a hotel. The condition of the rooms are not much better than what you find in dated hotels in developing countries. Just try to find a plug for your computer that will hold a plug. The hotel front driveway valet parking staff antics would make for a wonderful Saturday Night Live skit. When we asked for a better room, the recourse offered was to "upsell" us to the Club Floor. Here the room was measurably better but still left much to be desired. But, to put salt on the wound, my wife was severely sick to her stomach for a full day after having some of the food in the Club Lounge the day we checked out. Called to speak with the manager but as he was not available and left a voice mail to warn him. Three days later still not even a call back to apologize.

  • Stayed: March 2014, travelled on business
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2  Thank CLO100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra W, Public Relations Manager at Millennium Biltmore Los Angeles, responded to this reviewResponded 1 April 2014

Thank you for your valuable comments. Your business is extremely important to us and we greatly appreciate your feedback. In addition to safety, security and cleanliness of our hotel, customer service has continued to be among our highest priorities, and we are steadfastly committed to providing guests with a superior experience.

We take most seriously your concerns about the guest room and Club Lounge and want to reassure you that our hotel currently is undergoing an improvement project and reinforcement of customer service training throughout the next 12-18 months to reinforce our commitment to excellence. In the meantime, we hope that on your next visit to Los Angeles, you will give us another opportunity to meet and exceed your expectations. We sincerely hope to restore your confidence in our hospitality. Thank you and safe travels.

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Reviewed 29 March 2014

This is a lovely old hotel, but clearly caught between two worlds: while their famous public areas have been well preserved and still reflect the hotel's classic heritage, the rooms are tired, outdated and ill suited to the needs of modern travellers. The bathroom was functional but not indulgent, the windows were paper thin and dirty, the carpet looked like it had seen better days (possibly in the early 70s) but the beds were comfortable and the cleaning staff were lovely.

I was here for a conference so the location was perfect for the convention centre while still having a few bars and restaurants nearby. WiFi availability was patchy at best, so the staff gave me access to the executive lounge to ensure I could work without service interruption. Would not return other than to visit the public areas.

  • Stayed: February 2014, travelled on business
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1  Thank Electric6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra W, Public Relations Manager at Millennium Biltmore Los Angeles, responded to this reviewResponded 1 April 2014

Thank you for your valuable comments and sharing your perceptions of our hotel. Your business is extremely important to us and we greatly appreciate your feedback.

In addition to safety, security and cleanliness of our hotel, customer service has continued to be among our highest priorities, and we are steadfastly committed to providing guests with a superior experience.

We take most seriously your concerns about your guestroom experience and want to reassure you that our hotel currently is undergoing an improvement project throughout the next 12-18 months to reinforce our product excellence. In the meantime, we hope that on your next visit to Los Angeles, you will give us another opportunity to meet and exceed your expectations.

We sincerely hope to restore your confidence in our hospitality. Thank you and safe travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

I really had hoped to be able to write a better review of this hotel, but it let me down on so many levels.

The hotel lobby is beautiful and perhaps the best part of the property. The ceiling is extraordinary and there are little details that make exploring worthwhile. Good thing, as when I arrived (at about 5:30 PM on a weekday) two of the three desk clerks were helping other guests, and one was on the phone, and even though I was the first next person in line, I had to wait about seven minutes to check in. When I got to the desk the clerk reported that her computer was very slow.

The hotel has six elevators to guest rooms, but during the three days I was there, I only saw the two elevators in the middle on either side of the elevator bay working. This meant that in the mornings and evenings it took forever to get the elevator to arrive, and it stopped on every floor going either direction. I was on the tenth of eleven floors, so was almost always able to get into the elevator, but people in middle floors were unable to get on (but I got to see every floor of the hotel every day).

The room was.... Old. Dated. Archaic. It had a flat screen television... inside an armoire. There were no electrical outlets near the bed; it was not possible to plug a phone in the wall and have the phone sit on the tables near the bed. The lamps near the bed were so badly shaped that you could not sit in the bed with the lights on and not see bare bulbs. There is an odd cloth canopy over the headboard that might once have felt luxurious once but today screams “dusty”. There was so much space around the door that there was enough light from the hallway at night to see with. The closet was large, and smelled of mildew. The bed was comfortable and clean but the rest of the room did not feel fresh, though I cannot say it was not clean.

The bathroom was so poorly arranged that my shoulders bumped up against the sink and the wall when I sat on the toilet. I am not a particularly large person; a taller or heavier person would have a tough time fitting in to use the toilets. On the other hand, the shower was fantastic; incredible water pressure, and lots of hot water.

The hotel is U shaped and the even numbered rooms (I am pretty sure it's all the even rooms) face out over a large mechanical device that made a constant, loud rumble.

The fitness center is right out of the 19xx's with old equipment that i could not figure out how to use that uses hydraulics the generate resistance. I ended up just using the dumbbells: they have the standard set of dumbbells that most hotels have up to a pair of 50 pounders.

I did not park, or need services of the bell or valet staff, but was surprised that a hotel which boasts of having butler service available would post a sign on the street that valet parking was full and people should park at a private lot down the street (seriously?!?!). There were a couple of conferences in the hotel while I was there and it was clear that the staff were hugely overwhelmed by the volumes of people.

I hope that the hotel has a chance to renovate the guest areas while keeping the charm of the lobby. But until then, I don’t think I will return.

Room Tip: The odd rooms might be quieter because they are not looking out over an large piece of mechanical eq...
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  • Stayed: March 2014, travelled on business
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1  Thank fenwayman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra W, Public Relations Manager at Millennium Biltmore Los Angeles, responded to this reviewResponded 1 April 2014

Thank you for your valuable comments and sharing your perceptions of our hotel. Your business is extremely important to us and we greatly appreciate your feedback. We are steadfastly committed to providing guests with a superior experience.

We take most seriously your concerns about your guestroom experience and want to reassure you that our hotel currently is undergoing an improvement project throughout the next 12-18 months to reinforce our product excellence. In the meantime, we hope that on one of your next visits to Los Angeles, you will give us another opportunity to meet and exceed your expectations.

We sincerely hope to restore your confidence in our hospitality. Thank you and safe travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

It was with great anticipation and optimism that we arrived at the Biltmore on Mar 12th, 2014. Upon arriving at the hotel, the Valet team completely ignored us for several minutes, by which time I had pulled the luggage for three from the car, and had to alert a staff member to please take care of parking our car with the valet service. Was told, "alright, just leave the keys on the counter", (Valet desk). No offer to grab a bellhop to help with luggage. We entered hotel, walked past bellhop desk, 2 attendants, with no offer to help, then proceeded to reception. Asked for room with good view as it was our first time staying in downtown LA. Was told OK. Arrived in room, clean and good size, with view out windows of three 10 story brick walls, closed in on all sides, with windows that appeared barred. This effect was in fact the standard mullions on the Biltmore windows, but on looking out I felt I was channeling the Shawshank Redemption. No even slice of daylight or view from our room. Thanks reception! Next down to concierge for advice on spot to eat on an outdoor deck, preferably rooftop, in the sun, near hotel. No maps offered, and rude, rudimentary directions to a spot app a mile (1.6km) away, that had a postage stamp deck, in the shade of it's own building, dive!!! The next morning I walked out the south entrance to the hotel, and kiddy corner to the hotel, across from a park, was the most famous roof top restaurant/bar in downtown Los Angeles. There were two different concierges, and the older of the two, late 20's, dark hair, very white complexion, and severe expression, displayed a standoffish attitude over 2 more interactions with my wife, and one of her coworkers. The other younger long haired brunette concierge was pleasant and most helpful.
Lobby and entrance architecture is classic older 50's era decor, done to kept up to near perfection.
Rooms were clean and comfortable, (for prison view accommodation).
We were booked for 5 nights, but checked out after 2, and moved to the Huntington in Pasadena. The Huntingtonl turned out to be one of the best, beautiful, professional, comfortable hotels I have ever stayed in, with the whole team of employees being amongst the best I have ever experienced.

Room Tip: Ask to see room prior to moving in. Unless you are into 60's prison view.
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  • Stayed: March 2014, travelled on business
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    • Cleanliness
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1  Thank b h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendra W, Public Relations Manager at Millennium Biltmore Los Angeles, responded to this reviewResponded 1 April 2014

Thank you for your valuable comments and sharing your perceptions of our hotel. Your business is extremely important to us and we greatly appreciate your feedback.

In addition to safety, security and cleanliness of our hotel, customer service has continued to be among our highest priorities, and we are steadfastly committed to providing guests with a superior experience.

We take most seriously your concerns about your guestroom experience and attitudes of employees with whom you interacted, and want to reassure you that our hotel currently is undergoing an improvement project throughout the next 12-18 months to reinforce our product excellence and customer service training. In the meantime, we hope that on your next visit to Los Angeles, you will give us another opportunity to meet and exceed your expectations. (We will make every effort to provide you with a guestroom offering a more pleasing view, as well.)

We sincerely hope to restore your confidence in our hospitality. Thank you and safe travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Millennium Biltmore Los Angeles

Address: 506 South Grand Avenue, Los Angeles, CA 90071-2602
Region: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 358 Hotels in Los Angeles
Price Range: £145 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Millennium Biltmore Los Angeles 3.5*
Number of rooms: 683
Official Description (provided by the hotel):
The historic Millennium Biltmore Hotel has been a legendary Los Angeles landmark since 1923. With exquisite Spanish-Italian Renaissance architecture, including stunning hand-painted ceilings, it's rich history is most noted for its connection with the Oscars - the founding banquet for the Academy of Motion Picture Arts and Sciences was held in the Crystal Ballroom in 1927, where the original "Oscar" statuette was sketched on a Biltmore napkin, and eight Academy Awards banquets were held in the Biltmore Bowl during the '30s and '40s. ... more   less 
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Also Known As:
Los Angeles Millennium Biltmore

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