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“5 star hotel with 2 star service?”

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The Westin Bonaventure Hotel & Suites
Ranked #61 of 351 Hotels in Los Angeles
GreenLeadersGold level
Tucson
Level Contributor
120 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“5 star hotel with 2 star service?”
Reviewed 13 January 2013

Ironically, I stayed at a Holiday Inn Express the night before checking into the Westin Bonaventure so I am able to do back-to-back experiences. In all honestly, I would choose another Holiday Inn Express in a heartbeat over the Westin Bonaventure.

First off, be prepared to pay a very high fee for parking. A ridiculous amount to be honest.

Checking in, I encountered a long line and a condescending hotel clerk. I mentioned to her that I had forgotten my Westin preferred card and she quickly told me that I could not use my card because "the business" made the reservation and paid for it. Huh? The business? Did she mean MY clinic? The one I one and run? The reservation I made and paid for? Every time I had contact with this woman, in fact, she was very rude and incredibly condescending to me. She never even apologized for my lack of towels in my room. She seemed put out by having to get me towels. She behaved as though it was a waste of her time to have to assist a guest with an issue.

After a long day, I could hardly wait to get back to my room, wash up, and jump in a Jacuzzi. I got to my room, went to wash my face and found there was no washcloth. I contacted the desk then waited 15 minutes for them to arrive. I put on my swim suit and headed for a much needed jacuzzi. Surprise!!! No jacuzzi!!! So, I headed back to my room. Maybe there was a jacuzzi to in the room I overlooked? Nope! Just a plain white tub. Coming out of the bathroom, I noticed an ugly stain on the carpet (see picture). It almost looked like someone stepped in blood.

I went to open the curtain for better light to view the stain and you can see the lovely view I had.

All in all, I would happily pay the price I paid at the Westin Bonaventure to stay at the Holiday Inn Express, but I would think twice about coming to the Westin Bonaventure again at any price. Not worth it.

  • Stayed January 2013, travelled on business
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    • Sleep Quality
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Helpful?
2 Thank cmlvngstn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (483)
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Scandinavia
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 January 2013

The Westin Bonaventure Hotel has good standard, and there`s a few shops and restaurants in the hotel building. The hotel consists of several high rise buildings, and is quite large! I was staying only for two days, as I was going to attend the International Salsa congress that takes place here every year in May.. Unfortunately I got ill and had to leave..
Anyways, the hotel seems fine, but, nothing in the surrounding areas.
Downtown LA is an industrial area, not much to see, you have to go by car to get anywhere, and you have to drive a lot..!! Up to you what you prefer..

  • Stayed May 2012, travelled solo
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank SalsaSenorita_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 January 2013

Downtown is experiencing a bit of a renaissance. New restaurants, lofts, and entertainment venues are popping up all over.

The Westin Bonaventure is there to help you explore the best LA has to offer. I was in town for the LA International Auto Show, so the location was excellent.

The physical space is amazing. If you are an architecture buff, this is the same architect that designed the Renaissance Center in Detroit, John Portman. Portman's style is unique. The wide open spaces are great. You can find a perch to read or relax.

A number of films and TV shows were filmed on location. There are plaques and posters to commemorate.

I was in the green tower on 24 with a suite. If you can swing it, the room with the 1.5 baths, and living room is excellent. My view included the Comerica tower.
In addition to the hotel itself, the great rooms and cool spaces, the service definetly meets the expectations of the Westin brand.

My check-in experience with Sophie (she was AMAZING) was great. I made a last minute change, adding another night to my stay. Sophie worked hard to ensure I would not have to change rooms. She also called the room the day after check-in to ensure the room was to my liking and that all my needs were met.

The valet experience was positive overall. I would prefer to be able to drop the car at the street level and not have to trek from the garage back up to the lobby each time. On departure, the valet addressed me by name and thanked me for my stay, stating that they look forward to my next visit. Great last impression.

This is a great place to stay when in downtown LA.

Room Tip: High floors, and suites rule here.
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  • Stayed December 2012, travelled with friends
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    • Location
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    • Cleanliness
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Helpful?
1 Thank Comaaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basking Ridge, New Jersey
Level Contributor
117 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 5 January 2013

Architecture is unique---really stands out in the skyline. It's quite easy to get to, central location and easy access to the corporations in the area.
Positives: staff is really friendly and helpful; lobby is gorgeous, but can become a maze going from bridge to parking lot to lobby; elevators are quick thankfully;
Some not so positives: rooms are really outdated; the temperature control is finicky...hard to have a steady temperature; the suites are nice, but the standard rooms are cramped, almost makes you feel as if you're in a pod; meals are outrageously expensive...you're better off going out.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pbutala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 January 2013

Booked a Master Suite for over $500 a night and the hotel called just a few days prior to my trip to inform me that a master suite doesn't even have a proper bed! Only a sofa bed! They suggested that if I wanted an actual bed I would have to pay extra to reserve an adjoining room. What kind of hotel doesn't give you a bed, and in a suite no less. A hotel that resorts to a bait and switch is shameful.

Stayed January 2013
Helpful?
1 Thank traveller8383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 2 January 2013

Ever since I was in college, I wanted to stay at this place. It's been featured in several movies and has very distinctive architecture--I think folks usually refer to it as post-modern. Anyway, I was thrilled when my husband and I finally stayed there in December. We really enjoyed it but I can see how some people might be unpleasantly surprised. When I first entered the hotel, I thought I was in a shopping mall due to the tile floor, ambient noise, and general hugeness of the place. It's not an elegant, classic hotel, but it's really entertaining to imagine how mind-blowingly modern it must have seemed when it opened a few decades ago.
Ride the elevators up and down for cheap fun--they're glass and move really fast. Definitely not for those with fear of heights. Our room was uniquely shaped, due to the hotel's cylindrical form, but we really liked its floor-to-ceiling windows and amazing views. It was pleasantly cozy and intimate and the bed was great. Also, we both loved the bathroom, with its layout and shelves. The shower has intense water pressure but was also insanely loud--like taking a shower in a jet engine.
On the downside, the parking is crazy-expensive at $40, but this isn't completely out of the ordinary for downtown LA. It's not a very romantic place--there's a pounding nightclub on the main floor and a lot of noise outside the rooms--but it's fun and in a great location, within walking distance of lots of restaurants, shopping, and other attractions. We'd probably stay there again, if we got a good price.

Room Tip: Try to get a high floor to take advantage of the amazing views.
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  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
Thank Happily_Peripatetic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff-by-the-Sea, California, United States
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 January 2013

We stayed on New Years Eve and New Years Day. Aside from the loud partying and emergency vehicles frequently throughout the evening, the hotel suited our needs. Very clean.Outstanding view of Hollywood hills and Angeles National Forest range. We were very pleased with the front desk staff. Friendly and accommodating.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Bonaventure Hotel & Suites

Property: The Westin Bonaventure Hotel & Suites
Address: 404 South Figueroa Street, Los Angeles, CA 90071-1710
Phone Number:
Region: United States > California > Los Angeles > Downtown , Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Los Angeles
#24 Luxury Hotel in Los Angeles
#35 Family Hotel in Los Angeles
#48 Romantic Hotel in Los Angeles
#53 Business Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Bonaventure Hotel & Suites 4*
Number of rooms: 1354
Official Description (provided by the hotel):
Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Stroll through our atrium lobby and you'll immediately see why. Whether you're visiting for a leisurely weekend getaway, business meeting or special event, our downtown Los Angeles accommodations define the essence of modern luxury. ... more   less 
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Also Known As:
The Westin Bonaventure Hotel And Suites
The Westin Bonaventure Hotel Los Angeles
Westin Bonaventure Hotel
Westin Los Angeles
Los Angeles Westin

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