The rooms are acceptable, the location is decent. I was put next to the elevator like another reviewer. You definitely know when someone is coming to your floor!
I can tell they haven't updated since 1991, but that doesn't really bother me. What does bother me is that as a guest, you really aren't made to feel like your relationship to the hotel is any different than a stranger who has come here to eat a steak at the restaurant downstairs. I paid 35% more for my room every night to park my car downstairs. Inconvenient. I also paid $25 for internet. Super inconvenient.
I am an SPG member. I sort of went all in with SPG. I have to say that apart from the W in Hong Kong, it has been one disappointment after another. Don't bother joining SPG. It takes ages to accrue points and then it takes thousands to use for anything. Then, when you check in, you get nothing. This Westin would immediately improve its scores with SPG members by offering free internet even to those of us not yet on platinum status and by comping the parking. Taxing guests with cars in LA seems very silly to me.
While the staff is pleasant, I will be shifting my business to IHG or Hilton. I have been in two Intercontinentals this month, Tokyo and Monterey. Both gave great rates, wonderful service, and complimentary internet. It would have been cheaper to stay in the Beverly Hilton or the Intercontinental after all the subsequent costs! I regret my SPG membership!
- Official Description (provided by the hotel):
- Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Stroll through our atrium lobby and you'll immediately see why. Whether you're visiting for a leisurely weekend getaway, business meeting or special event, our downtown Los Angeles accommodations define the essence of modern luxury. ... more less
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- Also Known As:
- The Westin Bonaventure Hotel Los Angeles
- The Westin Bonaventure Hotel And Suites
- Westin Bonaventure Hotel
- Westin Los Angeles
- Los Angeles Westin