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“best thing about here is the mcdonald's out front” 1 of 5 bubbles
Review of Holiday Inn Los Angeles International Airport

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Holiday Inn Los Angeles International Airport
Ranked #114 of 348 Hotels in Los Angeles
boston
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“best thing about here is the mcdonald's out front”
1 of 5 bubbles Reviewed 15 June 2014

HORRIBLE HORRIBLE....we stayed here because of its proximity to LAX for our AM flight.
Check in was for 3 PM, at 3:30, the rooms were not ready yet. not just ours, but no rooms. FInally they found us a room. I think it came out of the 60's maybe the early 70's. they had a sign in the lobby about the new elegant rooms, they must not have gotten to the 4th floor yet. the bathroom sink was new but the tub leaked (yes, shower curtain was inside the tub to shower) the floor was soaked, the toilet seat was broken on one side. I told the front desk about it and they didn't even send anyone to look at it. When I booked the room through a well known site, I had requested a roll away bed. When I called about it, I was told no problem, I get there and am told that it is a fire hazard to put one in a room with 2 beds yet the hotel we stayed in the first night of our trip gave us one and the room was identical not to mention, only 500 feet from this hotel...hmm..the same website said free breakfast but come to find out, it wasn't included in our reservation (my mistake for not double checking again). the price for a breakfast was 15.95 plus tax, not worth it to me. so McD's is where we went. If you don't have a car (we had returned ours), your dinner choices are pretty limited so we did eat at the grill for dinner, which was okay. nothing to write home about. The free shuttle to LAX was a bright light in this awful stay.
Overpriced for what you got.

Room Tip: ask for one of their newly elegant refurbished rooms because we got a retro room from 1970
See more room tips
  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank lsg11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review, 18 June 2014
Dear lsg11 ,

Thank you for taking the time in writing us a review. I'm very sorry to hear that your stay was not up to par. I really appreciate all your feedback because this is the only way we can improve. Please feel free to contact me at your earliest convenience at 310-649-5151 or nancyr@hilax.com to discuss your stay in more detail. Thank you again and I hope to hear from you soon.

Sincerely
Nancy Rosales
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,199 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Hull
Level Contributor
129 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

Stayed one night after arriving at LAX prior to next day flight to Seattle. Rang the hotel from baggage reclaim and shuttle was there within five minutes. Check in was quick and easy. Room was clean and bed comfortable. Shuttle next morning dropped us off directly outside curbside baggage check in. We didn't eat in the hotel. There is a McDonalds next door to the hotel.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BreakfastkingHull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review, 18 June 2014
Dear BreakfastkingHull ,

Thank you for taking the time in writing us a review. I'm happy to hear that your stay went well and that you enjoyed our complimentary shuttle. Thank you again and we hope to see you again soon.

Sincerely
Nancy Rosales
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
Level Contributor
110 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 10 June 2014

I stayed here one night for a quick business trip. This hotel is a typical Holiday Inn as its old and dated, but clean. The staff were friendly and helpful with a decent breakfast. They have a pool and exercise room that you will need to go outside to access. The exercise room is ok with a couple of treadmills, a bike, and and exercise machine. They state they have free weights, but there are none. The hotel is fine and. I would stay here again for convenience, but it's nothing special.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DePassiago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review, 18 June 2014
Dear DePassiago,

Thank you for taking the time in writing us a review. I'm happy to hear that you enjoyed your stay. We have been taken over by a new management company and are in the process a renovation so we hope you come back to visit us and see the new updates. Thank you again and we hope to see you again soon.

Sincerely
Nancy Rosales
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
4 of 5 bubbles Reviewed 3 June 2014

Had a great stay at this hotel - The staff were wonderful particularly Joe who went out of his way
to assist us even though it was his day off and just happened to be in for a meeting.
The room was clean and the bed very comfortable. The airport shuttle was so handy.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review, 11 June 2014
Dear chris s,

Thank you for taking the time in writing us a review. I'm very happy to hear that your stay went well and that Joe was able to assist you. I have shared this wonderful review with my staff. Thank you again and we hope to see you again soon.

Sincerely
Nancy Rosales
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vero Beach, Florida
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 31 May 2014

We spent the night in the Holiday Inn Lax in May on our way to Hawaii. When we got off the plane from NYC and came to the ALL all airport hotels but Holiday Inn. After waiting for 20 minutes and seeing other hotel shuttles come and go like two or three times, I called Holiday Inn and was told that the bus would pick us up 15 minutes later. So, all in all, we waited 35 minutes to do a 5 minute ride. I am not sure what would have happened if I had not called the hotel. That Holiday Inn promises free WIFI and, true enough, I was not charged anything for WIFI but, man, it just did not work - neither in the evening nor the next morning. We paid $143 for the night. Considering that no breakfast was included I find it an absurdly high price just to stay the night. What with the shuttle that takes forever to come pick you up and non-working WIFI, I would just say it is way overpriced for the value you are getting. To be objective, the room was clean and the bed was good. SO, if you do not care about the inconveniences mentioned above, it is as good an hotel to spend the night in LA as any.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank travelerobjective
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review, 5 June 2014
Dear travelerobjective ,

Thank you for taking the time in writing us a review. I'm sorry your stay was not up to par. I know that in some cases are shuttles get a little backed up and I am very sorry you had to wait that long for it. In regards to the WIFI, we have just upgraded our WIFI and hope you will return to see the new updates. Thank you again.

Sincerely
Nancy Rosales
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennant Hills, Australia
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

We stayed for 2 nights on our way home, we wanted something close to the airport and inexpensive, this hotel met both of these requirements. The room was spacious and clean, the bed was comfortable, the only thing really missing was a fridge. There's a free shuttle to the airport every 15-20 minutes, the only problem is if you take a taxi anywhere, they charge you the $4 airport tax to bring you back to the hotel because you are in the airport vicinity and a minimum of $15 if you travel anywhere else in the airport vicinity. There's no real restaurant options close to the hotel unless you want Maccas! Joe the concierge was very helpful, he booked us a day tour of LA which worked out well.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank gordonn526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review, 5 June 2014
Dear Gordon N,

Thank you for taking the time in writing us a review. I'm happy to hear that you enjoyed our amenities and that Joe was very helpful. Thank you again and we hope to see you again soon.

Sincerely
Nancy Rosales
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monmouth Junction, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

This hotel is nicely located close to airport in Los Angeles and just off the 405 freeway which takes you north and south. Rooms and beds are very comfortable, hotel is clean with friendly staff. I would recommend this hotel and plan to visit again when in Los Angeles, CA.

Room Tip: Parking is convenient but fees are lower than other hotels in area.
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review, 5 June 2014
Dear Ron P,

Thank you for taking the time in writing us a review. I'm very happy to hear that your stay went well and that you enjoyed our staff. We also strive to make every guests stay a memorable one. Thank you again and we hope to see you again soon.

Sincerely
Nancy Rosales
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Los Angeles International Airport

Property: Holiday Inn Los Angeles International Airport
Address: 9901 S La Cienega Blvd, Los Angeles, CA 90045-5915
Phone Number:
Region: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #114 of 348 Hotels in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Los Angeles International Airport 3*
Number of rooms: 405
Official Description (provided by the hotel):
The closest full service Holiday Inn to the Los Angeles Airport with complimentary 24 hour LAX shuttle service. Our central location puts you just minutes away from “everything LA”. Come enjoy places like Disneyland, Universal Studios, Hollywood, Santa Monica, Venice Beach and all that beautiful Southern California has to offer.Stay connected with free high-speed Internet access. Maintain your exercise regimen in our state-of-the-art fitness center. Unwind at Landings Restaurant and Lounge, serving breakfast lunch and dinner, featuring California cuisine and daily specials.The Holiday Inn Los Angeles International Airport–LAX Hotel, where Kids Stay and Eat Free! Credit Card is required at check-in for all guests paying in cash at check-in or upon check-out. Credit Card is also required upon check-in for incidentals regardless if guest intends to not incur incidentals during their stay. We are a 100% Smoke Free Hotel. ... more   less 
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Also Known As:
Holiday Inn Los Angeles International Airport Hotel Los Angeles
Los Angeles Holiday Inn

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