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Holiday Inn Express Los Angeles-LAX Airport
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Reviews (1,447)
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All reviewshi expressfree parkingone nightfree breakfastrental carlax airportthe shuttle driveryogurtan early flightnext morningbetween flightsan overnight staywould definitely stay here againroom was clean and comfortablebreakfast roomshort staycoffee maker
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Reviewed 17 June 2014 via mobile

For a family of 5 the family suite worked fine. Clean, good price. One night stay. Don't expect luxury. My only issue was we did not have were to sit for breakfast, but understand its LA and summer. But would stay again if in LA airport area. Good for a family under budget. Breakfast traditional U.S. Holiday Inn Express.

Stayed: June 2014
1  Thank Mario O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Los Angeles-LAX Airport, responded to this reviewResponded 4 July 2014

Dear Mario O,

Thank you for taking the time to post your comments. I am pleased to know that you liked our clean rooms. However, we’re sorry we fell below your expectation regarding our breakfast bar area. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate department. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Once again, thank you for your feedback. We hope you will give us an opportunity to better serve your in the future.

Sincerely,

Charisse V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

We arrived here after driving through a not so good area. The room were shabby, the door to our room looked like it could be easily pushed open. The swimming pool was in the car park. We didn't like the look of this or the area so we only stayed one night and moved on to the Hotel Indigo that was more like a 5 star

  • Stayed: June 2014, travelled with family
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1  Thank annjodan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management03, General Manager at Holiday Inn Express Los Angeles-LAX Airport, responded to this reviewResponded 17 June 2014

I really do apologize that you did not enjoy your stay here with us. I can assure you that I will be looking into the issues you have mentioned.

Thank You
Management

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Reviewed 14 June 2014

Hotel is up to standard and represents reasonable value for money, breakfast was adequate beds and bedding great.
Just watch that you have the correct shuttle from LAX, we got taken to the wrong Holiday Inn, the driver should have asked us which Hotel, took some time to sort out.

We would stay here again

  • Stayed: May 2014, travelled with friends
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2  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014 via mobile

The hotel has a free shuttle to the airport so it's very convenient.

No complaints with the hotel. Would stay there again. Great for an overnight stay before or after a flight.

There are other great hotels in the area so I'd recommend comparing prices.

Stayed: April 2014, travelled as a couple
1  Thank Lisa.Mley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Los Angeles-LAX Airport, responded to this reviewResponded 28 June 2014

Dear Lisa.Mley,

Thank you for taking the time to review our hotel. It's a motivating on our end to know that we were able to provide you with a comfortable stay. I am also delighted that you took advantage of our complimentary shuttle service. It is always our top priority to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations.

Once again, thank you for staying and we look forward to welcoming you back at our property.

Sincerely,

Faith R
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

We stayed here for four nights at this location and were happy with our stay.

First, the location is ok - it's close to the airport and pretty central to all the places we had planned to go (Camarillo, Cabazon, West Hollywood, Santa Monica etc.) The surrounding area wasn't that fancy but there was a Starbucks 2 minutes away, two grocery stores, and only a 15 minute drive to Westfield center?

The room was great - only downfall was that there was no microwave and mini fridge like the last HI we stayed at in SFO. The bathroom here was WAYYY better though because of how big it was. The sink provided lots of counter space for me to set up all my girly things and still there was room for my boyfriend's stuff haha. TV was good, clean carpets, this one had your standard air con/heat apparatus under the window so we'd turn the fan on at night to avoid waking up hot and stuffy.

Breakfast was good - they have Oikos greek yogurt at this HI!!!! This one definitely helped the star rating haha for those of you that don't know it's super yummy greek yogurt that is not cheap at the grocery store either! The funny thing is, we happened to see one last container in the fridge on our first morning there, the subsequent mornings they weren't put out for people to help themselves. We actually had to ask the staff for some. I guess this was their way of stopping people from taking more than they should? We found it pretty funny but I guess it could also be crappy for people who didn't know that it was even available. Everything else was standard, they didn't have bacon at this location which my boyfriend was more disappointed in but I didn't mind so much - they still had the turkey sausages, scrambled eggs, hard boiled, bread, muffins etc. Hot coffee and tea were also available.

This location had no other entrances except for the front door, and two really slow escalators which we found kind of annoying because we don't mind taking stairs and a closer door to our rooms when we stay at hotels. Other HI's that we've stayed in have had side entrances or back doors that we can swipe to get into that are closer to our rooms.

The parking situation here is pretty bad - we had to drive around in circles sometimes to wait for one to empty up.... one night an employee actually came out and moved his car so that we could park lol. It was nice of him but still not the ideal situation.

Overall I would stay here again - we got a relatively average price and the value was good in our opinion.

  • Stayed: May 2014, travelled as a couple
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1  Thank Hannah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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